The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.61

4.6 Rating 1,378 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st class company to deal with,the office staff were brilliant ,very knowledgeable and helpful. The delivery was on time and the driver was pleasant and cheerful. Well deserved 5 stars.”

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Posted 1 year ago

“Outstanding service. This was my first purchase from The Appliance Depot and will definitely shop there again. Very helpful friendly staff and I was kept fully informed about delivery which was also by their own delivery man. Highly recommended company”

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Posted 1 year ago

“Grade A washing machine absolutely top quality, delivery excellent, customer service brilliant sorted out earlier delivery. Overall excellent service”

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Posted 1 year ago

“I had read quite a few reviews online and it was very mixed all of the negative comments seem to of been from rude customers or people who didn’t read that they sell items with dents etc so I decided to take the plunge and hope for the best! Financially I’m not in the position to be buying a brand new dryer as I’m on maternity leave and as it’s going in the garage a few dents doesn’t mater… I brought a slightly used one and when it came it was in far better condition than I thought it would be and couldn’t believe I got it for the price. Unfortunately when I tried it out it didn’t work and never removed the water from the clothes. After the reviews I read I was dreading the phone call incase they refused to help. Anna was excellent she was so helpful and as it was the weekend said she would call with an update on Monday when the managers were in. I managed to get another one the same make and of similar condition sent out. The next time a van was in my area was in 12 days but I really needed the dryer for babies clothes. Anna managed to get a driver out to me today to do the exchange. I have just finished my washing load and it works and the clothes feel lovely and soft 🥰! So glad I ignored the negative comments. Just goes to show the company are great with issues if spoken to in a suitable manor. I am now very happy with my new dryer and the savings I have made on it compared to buying it new!!”

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Posted 1 year ago

“Ordered an extractor fan that could not be fitted due to a kitchen designer error. Cancelled order prior to item leaving premises and refund for appliance very quickly sorted. Excellent customer service and apologies again for the messing around, which was nothing to do with Appliance depot - but your assistance in sorting the problem is very much appreciated.”

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Posted 1 year ago

“Phoned up over a item gave them hem my code and asked if the one that they was listing was the same I was told yes drove 80 miles there and 80 miles back opened it up the following morning only to find out that it was not correct our was the same code except ours had /03 at the end compared but again was to,d it was the same looks like been hard work getting it returned”

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Posted 1 year ago

“I bought 4 appliances and all look great. We are delighted with our purchases and will definitely buy from Appliance Depot again.”

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Posted 1 year ago

“Helpful & quick delivery turnaround”

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Posted 1 year ago

“We spoke to Polly and within few minutes, she went through the details of the washing machine we wished to purchase. Also agreed to a convenient delivery date which is a big help for us. Excellent and efficient service provided by Polly. Certainly an asset to the company.”

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Posted 1 year ago

“Fantastic customer service before and after placing our order. Anna couldn’t have been more helpful and responsive. We initially said we were going to have our 5 appliances delivered and then we changed it to collection which was organised for us in very little time. The lads in the warehouse had the van loaded and we were in and out in less than 10 minutes.”

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Posted 1 year ago

“The item we bought was a good price. The lady we dealt with on the phone sorted out our queries very efficiently and then went ahead to take our order over the phone and ensured the the item would be delivered when we wanted. All throughout she was very friendly - excellent.”

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Posted 1 year ago

“Really good communication and no hassle...”

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Posted 1 year ago

“The delivery was on time and messages were sent to say when arrival was to be expected. The driver helped to carry the new fridge into the kitchen. The minor dents on the side of the under-counter fridge were of no significance once the fridge was in place, and were exactly as portrayed on the website. The price saving against an undamaged fridge from another supplier was around £100.”

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Posted 1 year ago

“Order process was easy and the price competitive, plus the service call out refund of £50 discount applied promptly! The updates regarding order, delivery and discount being applied were regular and efficient.”

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Posted 1 year ago

“Polly was very helpful on the phone and explained all about the appliance and was very friendly .the oven was reasonably priced and it was explained to us that there was a small dent on the side which wouldn't be seen when fitted. The delivery was on time and the driver was very helpful . The price of delivery was also very good. All in all a good service.”

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Posted 1 year ago

“Great communication between Sales staff using live chat to answer a query and afterwards, the driver delivering the goods at the time stated was very helpful. Only damage was to a minor piece of packing, appliance not effected at all. Driver waited while we checked the appliance was in order. We asked for delivery dates and picked one that suited our commitments with no hassle at all. Cannot fault them at all, appliance is great and cheaper than other websites.”

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Posted 1 year ago

“Response so quick and delivery is reliable. Recommended.”

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Posted 1 year ago

“Excellent service from team member so polite and friendly an helpful”

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Posted 1 year ago

“An overall great experience. Price was great for a graded fridge that only had box damage. Anna kept us informed on delivery times, and on the day Mickey the driver called ahead to say he was coming. Mickey went the extra mile in his delivery service, initially we thought it would not pass down our tricky path, but he managed it perfectly. He waited and allowed us to inspect the fridge by removing the box, all was perfect. Mickey was jovial and courteous throughout. Overall customer service and product pricing were brilliant.”

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Posted 1 year ago

“First of all, the only chat is a real person, and the person manning the online chat is brilliant! you get quick responses and a personal service, so that is a big tick straight away for me. Appliances delivered super quick, and on the expected day/time. Even got a phone call beforehand to organise delivery to suit me! very good service, and proper happy! There was damage to one item that wasnt listed in the desciption, which must have happened in transit, but again brilliant service and offered a partial refund for the issue.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,378 reviews