The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,385 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still being updated, but friendly and helpful assistance”

Helpful Report

Posted 5 years ago

“Outstanding products, price and customer service. I was unsure about buying a slightly graded item but after speaking with customer service staff, I ended up buying two! Both items (SMEG range and angled extractor hood) were exactly as described and much better than I had imagined - they look stunning!. Everything arrived well packaged (really really well packaged), with OEM manuals and accessories and was installed without any issues at all. The delivery driver managed to deal with a headache that I created and the staff presented better customer service than any of the big outlets. I was treated as a valued customer from the start and I'm glad that I purchased from The Appliance Depot. A redesigned web page just as i was about to make my purchase made the checkout process simple and I had a confirmed delivery date within minutes of placing my order. All round a 5 start service and I will use this company again.”

Helpful Report

Posted 5 years ago

“Just had a cooker hood delivered (DPD rather than in-house courier) but just wanted to give top marks for the packaging. Not only was the outside of the box really well protected with bubble wrap but the box had also been stuffed inside with bubble wrap to stop any movement inside. Thank you.”

Helpful Report

Posted 5 years ago

“I purchased a fridge freezer then panicked as I had mismeasured. I spoke to Maddie who was really helpful and put my order on hold until I coudl confirm if I wanted to go ahead, which I did. It was delivered at the time that they said and the delivery driver, Andy was amazing. So cheerful and friendly event though it was only 6:30am! The FF was as described. Very happy with whole experience and now thinkign of buying a cooker from them. :)”

Helpful Report

Posted 5 years ago

“Maddy and her colleagues must have the patience of a saint to have taken the trouble they did with me today to ensure I ordered the correct item and returned the item ordered in error! Can’t recommend your company highly enough. Thank you so much... and an extra thank you to Maddy”

Helpful Report

Posted 5 years ago

“Opened it up now to install. It is missing the glue (I presume tape) to install the extractor. I was told a number of times it is a new item so why are installation parts missing??? Of course while I'm trying to get the kitchen installed at 16:30 on christmas eve you are not answering the phones.”

Helpful Report

Posted 5 years ago

“I ordered a replacement washing machine for our “recalled” Hotpoint model. When we found that our Hotpoint MODEL was the subject of a recall but NOT our serial number we phoned Appliance Depot to cancel the order. They could not have been more helpful … the order was cancelled and a full refund received within minutes. Needless to say that when I do need a new washing machine or anything electrical Appliance Depot will be my first call.”

Helpful Report

Posted 5 years ago

“From start to finish the whole process was excellent. Andy was so helpful when he delivered my new dishwasher. It was just as described in the advert. Thank you Andy and all at the Appliance Depot.”

Helpful Report

Posted 5 years ago

“Competitive price and very helpful with good delivery service when purchasing a Bosch tumble dryer”

Helpful Report

Posted 5 years ago

“Great machine at a great price. Good service would use again.”

Helpful Report

Posted 5 years ago

“Easy to deal with, courteous & helped load washing machine into car upon collection, a hassle free transaction. Thank you.”

Helpful Report

Posted 5 years ago

“Customer services have been so helpful, I received an oven with faulty door and I decided to swap for another one. The amazing delivery driver Andy was absolutely brilliant!! So helpful and cheerful and was able to take door off new one to fit to original one as new one arrived with damaged top. I am now the very proud owner of a beautiful Smeg! Thanks Andy! And customer services.”

Helpful Report

Posted 5 years ago

“I was concerned because of the warning that the driver would only deliver to the curb. When I called Appliance depot, they assured me the driver would help as long as we didn't need to take the Refridgerator up stairs, and noted that their drivers aren't insured for entering peoples homes. I assured the driver, Andy, that we'd not hold him ot AD liable for any damage, and he was more than happy to help me carry the appliance down the stairs to our basement. 5 Stars for Andy, I really nice and helpful chap.”

Helpful Report

Posted 5 years ago

“Straigh forward purchase. Excellent price. Friendly and helpful staff.”

Helpful Report

Posted 5 years ago

“Friendly and helpful service. Product looks great and Polly couldn't have been more helpful”

Helpful Report

Posted 5 years ago

“Second time we have purchased from The Appliance Depot and find all the staff very friendly and helpful. Will definitely be back!”

Helpful Report

Posted 5 years ago

“Really impressed, thank you Shannon, polite, caring, courteous, professional. This was very easy. I went with your company because there was a quick response, unlike another company I emailed 3 times asking questions, they didn’t reply! Their loss!”

Helpful Report

Posted 5 years ago

“Many companies receive good reviews when things go well. When things don’t go well, especially when it is due to circumstances beyond reasonable control, The Appliance Depot step up to the plate. Extremely reliable, well intentioned and efficient. Highly recommended !and trustworthy.”

Helpful Report

Posted 5 years ago

“Excellent, speedy service. Thank you.”

Helpful Report

Posted 5 years ago

“Washing machine was a bargain, saved about £70 for minor damage that was barely visible ,and less than that described. 2 minor issues, the inlet pipe didn't arrive and I couldn't wait for it to be sent- it would have arrived the following day. I asked for a very small refund to cover parking and cost of buying an inlet pipe so that I could use the machine the day it arrived- this was given without any hassle. Delivery worked well but only because I was in. I was advised I would get a phonecall an hour beforehand which meant I could go to work and get back in time for delivery. I didn't receive a call and the delivery man had no reference to one on his delivery sheet. The website mentions a £50 fee if an item has to be delivered a second time. It may be worth clarifying if you would incur a charge if the same happens again. It was quick and easy to contact customer service and they were very helpful.”

Helpful Report

Posted 5 years ago

The Appliance Depot is rated 4.6 based on 1,385 reviews