The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,389 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,389 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service before and after placing our order. Anna couldn’t have been more helpful and responsive. We initially said we were going to have our 5 appliances delivered and then we changed it to collection which was organised for us in very little time. The lads in the warehouse had the van loaded and we were in and out in less than 10 minutes.”

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Posted 1 year ago

“The item we bought was a good price. The lady we dealt with on the phone sorted out our queries very efficiently and then went ahead to take our order over the phone and ensured the the item would be delivered when we wanted. All throughout she was very friendly - excellent.”

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Posted 1 year ago

“Really good communication and no hassle...”

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Posted 1 year ago

“The delivery was on time and messages were sent to say when arrival was to be expected. The driver helped to carry the new fridge into the kitchen. The minor dents on the side of the under-counter fridge were of no significance once the fridge was in place, and were exactly as portrayed on the website. The price saving against an undamaged fridge from another supplier was around £100.”

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Posted 1 year ago

“Order process was easy and the price competitive, plus the service call out refund of £50 discount applied promptly! The updates regarding order, delivery and discount being applied were regular and efficient.”

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Posted 1 year ago

“Polly was very helpful on the phone and explained all about the appliance and was very friendly .the oven was reasonably priced and it was explained to us that there was a small dent on the side which wouldn't be seen when fitted. The delivery was on time and the driver was very helpful . The price of delivery was also very good. All in all a good service.”

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Posted 1 year ago

“Great communication between Sales staff using live chat to answer a query and afterwards, the driver delivering the goods at the time stated was very helpful. Only damage was to a minor piece of packing, appliance not effected at all. Driver waited while we checked the appliance was in order. We asked for delivery dates and picked one that suited our commitments with no hassle at all. Cannot fault them at all, appliance is great and cheaper than other websites.”

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Posted 1 year ago

“Response so quick and delivery is reliable. Recommended.”

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Posted 1 year ago

“Excellent service from team member so polite and friendly an helpful”

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Posted 1 year ago

“An overall great experience. Price was great for a graded fridge that only had box damage. Anna kept us informed on delivery times, and on the day Mickey the driver called ahead to say he was coming. Mickey went the extra mile in his delivery service, initially we thought it would not pass down our tricky path, but he managed it perfectly. He waited and allowed us to inspect the fridge by removing the box, all was perfect. Mickey was jovial and courteous throughout. Overall customer service and product pricing were brilliant.”

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Posted 1 year ago

“First of all, the only chat is a real person, and the person manning the online chat is brilliant! you get quick responses and a personal service, so that is a big tick straight away for me. Appliances delivered super quick, and on the expected day/time. Even got a phone call beforehand to organise delivery to suit me! very good service, and proper happy! There was damage to one item that wasnt listed in the desciption, which must have happened in transit, but again brilliant service and offered a partial refund for the issue.”

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Posted 1 year ago

“I bought an ex display appliance. It was competitively priced and arrived as promised. The only problem I have is that the appliance has a couple of dents, which weren’t in the description. Have messaged them to let them know, but have had no response as yet. Having said that, it’s an integrated appliance and appears to be working fine.”

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Posted 1 year ago

“Five stars for customer service - no question of having to "chat" online - they have real people to speak to who are friendly, professional and very helpful. I was given a very accurate delivery time when I rang the day before, and although there was a slight problem with the item it was quickly resolved. I would definitely look at the Appliance Depot first in the future.”

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Posted 1 year ago

“Easy to use straight forward no fuss”

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Posted 1 year ago

“The way this company organise delivery is nothing short of brilliant. I’ve purchased two items over the last couple of months and have been kept up to date with delivery days & times - this is so important as nobody likes to continually chase up delivery or wait in all day for a package that never arrives. The smeg sink and freezer were fantastic but it’s the customer service which makes this company one I will go back to.”

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Posted 1 year ago

“First Class service, very competitive price, excellent communication, delivered at time specified, driver very helpful and friendly”

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Posted 1 year ago

“Well they delivered item as agreed and item seems to be as described.”

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Posted 1 year ago

“We have placed a order for colection. I have send one of the employee to collect the item. However they call me when he was already ther and told me that the transaction showed as fraud and they need to refund the money and I will have to pay again when I will come to collect but the refund will tale 5 days. Got ther today and pay as have no choice so paid on my card and they give me a invoice and collection address 15 min away from them office. What a waste of time .”

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Posted 1 year ago

“Great efficient services. I was struggling to use my cc for the online payment, within no time I had an email from the support team asking if I needed assistance. I was then able to pay over the phone. Subsequently, I've email them a few questions and they respond within the hour. Very friendly and polite. Delivery was prompt and on time. Very happy with their service.”

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Posted 1 year ago

“Really, really happy with the quality of the products (and the prices I paid) The delivery person was SUPER helpful, would highly recommend”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,389 reviews