The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,559 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

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“I am a Spanish lawyer and I have been using their services for my clients for a long time. I have never had any problems and they have always been very fast and efficient!”

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“Great service. Fast and efficient.”

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“I have now used this company twice and would definitely use again and recommend. Their communication is great and they give a seamless service and are very friendly and helpful with it. Really happy with their service.”

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“You provided me with a quick and efficient service, but there are issues concerning privacy. My address was not visible in the window of the envelope, but my phone number and email address were. Obviously I wish to keep both private. The postman must have had to shake the envelope in order to see my address. I suggest that you create new forms so that a person's contact details can never be viewed through the window and the address can never slip out of place.”

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Thank you for your feedback. We’re pleased to hear you found the service to be quick and efficient. I’m sorry to hear you were disappointed by the packaging of the completed order and I have passed your comments on to the management team.

“Excelente prestação de serviços! Pessoas muito atenciosas, todas as vezes que precisei, me responderam de forma clara e com muita precisão. Tempo efetivo de trabalho, cumprido como prometido também. Seguramente, Recomendo! Gratidão a toda Equipe.”

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“Easy to use, cost effective and prompt Helpful and caring staff kept me informed by email, text and phone call A rare example these days of going the extra mile”

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“Excellent service.”

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“The documents were not enclosed in do not bend envelope and they were bent although I sent them in do not bend envelope!”

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Thank you for your review. We take great care to dispatch all documents in the same condition they arrive in our office. I am sorry to hear we have been let down by the postal service on this occasion. We would like the opportunity to rectify this for you. Please email us with images of the documents in question.

“Professional and efficient, and quite quick too. Olivia was particularly helpful in ensuring my documents could actually be proved genuine and able to be apostilled, thank you.”

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“Poor service and fake rejection claimed for the document. Once checked with the superintendent registrar, it was clear of the fake claim to try to make you purchase a duplicate certificate from apostille.org.uk. I asked for proof of the rejection but they couldn't provide it. Poor service, wouldn't recommend and won't be using again”

Helpful Report

Dear Steve, Thank you for your feedback. I am sorry to hear you have not been satisfied with our service. We strive to process all orders as quickly as possible. The vast majority of documents are issued with the apostille on the first attempt. This, however, is dependant on the signature of the legal official being known to the FCDO. On a given day we are advised by the FCDO which documents are temporarily rejected and the reasoning for this in a generic form, i.e. – 2 x Birth certificates – Registrar signature query 1 x Solicitor certified document – Solicitor signature query The rejection notices do not make explicit reference to the names on these documents. When such difficulties arrive, we do all we can to work with our clients and the FCDO to resolve this. Generally speaking, we will resubmit the document to the FCDO once we know the signature of the legal official has been verified. We also offer the option to obtain a replacement document that is sealed by the General Register Office, bypassing the need for signature verification, as an alternative solution. I can see the order has now been completed and the document has been safely delivered.

“The people that looking for my application is very helpful to me.”

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“Reliable service. I called to inquire about time frames of documents as it was over Christmas and new year. They answered my call and explained all the information regarding processing times.”

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“Knowledgeable chat service. Very quick turnaround time. Very efficient!”

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“Thanks to Michelle who went out of her way when someone else let her down. She was reassuring and did what she said she would do and helped us. In addition I spoke to other people who also supported our needs so a thanks to Sharon and Olivia also. Will use again if needed”

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“Used twice already: they are diligent, attentive to the process, and even called me to confirm what seemed to be a mistake (which really was) Thank you!”

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“From my first contact with the department to receiving the apostillated birth certificate back I would recommend this service to anybody needing their services. Apostillated Certificate received within 2days of them receiving the Certificate from me! Amazing service.”

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“I literally cannot say enough good things about this service. Entirely professional and prompt with the service I required. I have to make special mention of Antonio, who was so accommodating and super professional and reassuring in all aspects of each step of the process. He's one outstanding member of your team.”

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“Excellent, speedy service.”

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“The service is quick and reliable would recommend to anyone looking for this service.”

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“Very simple online application & quick response.”

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The Apostille Service is rated 4.8 based on 1,559 reviews