The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,559 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable and efficient company. They do exactly what you ask and deliver on time . Definitely worth the money. Thank you for your service .”

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“I had a very bad experience with service. I sent my documents to be have apostille stamp and to be legalized by the emabassy. It has been 40 days now and still didn't get my documents back. They sent my document in a patch and some of the other documents in the same patch are delayed and causing delay to my document. And they cannot even dispatch it and get it back to me. It is causing delay in my family gathering and along with the ongoing stress and waste of time. I wish I did all the procedures myself. So disappointing.”

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Dear Sahar, Thank you for your feedback. I am sorry to hear about your experience with our service and I would like to offer our sincerest apologies on behalf of the embassy for the undue delay with this order. We do make every effort to process all orders as quickly as possible and the vast majority of documents are completed with the expected processing times. Unfortunately, we were let down by the embassy with a particular batch of documents submitted to them. However, I can see that the order has now been completed. Further to our email correspondence, we have also refunded the embassy part of the fee as a gesture of goodwill.

“Excellent service , very efficient, thank you”

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“Fantastic Service from start to finish with a quick turnaround.”

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“Excellent service. I tried them with Apostille and an attestation of a marriage certificate. The only reason for giving 4, not 5, is because of the courier service they are contracted with (DX Express). DX Express is not great at all. The delivery driver has the strategy of hitting the bell and running! Unless you are at home next to your door, you never catch them, which is disappointing given the importance of the documents they possess most of the time.”

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“We had no issues from start to finish any exceptional and fast service Thank you”

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“Very quick and efficient service”

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“Fast quick service. Applied for Apostille of my certificates. Paid online. Posted documents to their address on Monday and we received the Apostille on Friday.”

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“Би судалж үзсэн. Энд их сайн хууль ёсны зүйл олон. Шаардагдах төлбөрийн боломж муу нөхцөлд хандаж байгаадаа хүлцэл эрж байна. Энэ тохиолдол бага байдаг байх. Би тэр бага тохиолдол нь болчихлоо.”

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“Nice service. Much quicker than I expected. Thank you”

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“Following the recent loss of my sister in Turkey, we have had to get a number of documents aspostilled and were pleased to find that this service was based in Coventry too. I have used this service on two different occasions, for a number of documents, and have found the process easy and convenient. The turnaround time for the documents are also very quick and so made it easy to be posted immediately to Turkey without causing delay in them processing my sisters Will in Court. Extremely pleased with the communication, process and the quick turnaround.”

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“Excellent and timely service”

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“10/10….I had a quote from a local solicitor for my 2 documents for £350 , Apostille serviced did the same job for £154, I received them back 3 working days later by DX Courier, I’m very happy with this service and will recommend to my friend who needs the same apostille stamp on his documents.”

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“What was advertised was a speedy 10 day service. What I got was a 60 day service, zero communication, and a reluctant exasperated approach to customer service. A truely painful experience.”

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Thank you for your feedback. We are sorry to hear you have not been satisfied with our service. During the busy summer period we posted regular status updates on our site as well as via auto-responses sent via email. I have reviewed the order in question and I can see that after receiving the initial order on 18/07/22 we completed the full UAE attestation service and dispatched the order 17 working days later in line with the estimated processing times quoted at that time. We work very hard to expedite all orders and meet our targeted processing times. However, the processing times are not a guarantee or promise. Occasionally an order can take longer. We work with many other organisations and we are impacted by their service levels. This includes government services, solicitors, registrars, embassies, couriers, and many other third-party organisations. After reviewing your order, I can see that you initially requested the airmail return delivery option. The local postal service in the country you asked us to send the document to were unable to deliver the item. This is something that is outside of our control. This was subsequently returned to our office 17 working days later. Upon receipt of the returned order, we contacted you and we then dispatched the order to the new address you provided using the DHL express courier service at our cost. I can see this has now been safely delivered. Our processing times are now back to normal.

“According to the Courier service I used, your company received my documents on the 27th.. let's say the 29th I'll give them that window period...It's 3 days later and I heard nothing from them yet. I will not use this service again..they promise you the world but yet here I am and not a single word. You advertise speedy delivery and the service is the opposite and please don't give that nonsense excuse of covid and backlogs..then don't advertise that you are a fast delivery service”

Helpful Report

Thank you for your feedback. We are slightly confused with this review considering we have not yet received your order. The tracking information you have provided via email confirms the item is still in transit with Parcelforce. The first contact we received from you was via email late on 29/08/2022. We responded to this the following morning. The apostille process cannot be started until we have received your physical document. Once we do have this in our office please be assured that we will make every effort to process this as quickly as possible. We complete the vast majority of apostille orders in just 2-3 working days at present. Unfortunately, we have no control over the method of postage used to send orders to us or how quickly these items reach our office. We look forward to receiving your order and processing this.

“Only use this service if you don't mind your documents being damaged. They returned my degree certificates in a standard envelope, without "do not bend" written on the envelope. My certificates arrived folded. I asked them for an explanation, they responded that this is their standard procedure. No apology given. They should make this clear to customers when they are ordering and give them the option to pay for a proper envelope/ advise them to send one.”

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“What a great service. I needed a birth certificate and apostille delivered to Mexico. Worse still, the part of Mexico that I am in, really does not have any sort of reliable, regular postal service. However, in this case the delivery was fast, as promised, and easy. When I called for clarification, the help was simple to understand and accurate. Hopefully I won't need the service in the future, but if I do, I won't hesitate to use them again. 100% recommended!”

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“Very, very fast, efficient and professional”

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“This is the second time I’ve have used this company and both times can not fault them. The service has been quick and efficient even on the phone answering a query good customer service. Would definitely recommend and price is good”

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“I placed my order 10 days ago .I try to call them last few days but of course nobody answer the phone. Online chat is just useless as is always offline. I am Very disappointed!”

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The Apostille Service is rated 4.8 based on 1,559 reviews