The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,559 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

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“I never thought this service was so efficient and fast; I'm extremely happy!”

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“Great service, got my legalised document on time and without any hustle. Thank you.”

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“Super Fast, even with postal strikes in the UK. Great Customer Service. Always picked up phone and shared an update. I had to send my birth certificate overseas. Came back the same condition as sent! and its a good 40 years old!”

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“Excellent and quick service”

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“They answered all my questions immediately and delivered the documents with the apostille on time.”

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“I wasn't sure about using an online service however proceeded after consulting the company using the Chat facility which was very good. I received an excellent service from Lewis who was efficient and very helpful. I would highly recommend.”

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“Very good service and communication”

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“Good service well pleased”

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“I sent a document to be apostilled, which it was but I just think for the £100 plus it cost me it wouldn't hurt to send an email to acknowledge receipt of the document I sent !”

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Dear Leigh, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. A high level of customer satisfaction is one of the primary values of our company. We do appreciate knowing if something can be better. We aim to process all orders as quickly as possible once documents arrive in our office. The additional administration involved with acknowledging receipt of every document we receive would mean we may not be able to viably meet our target processing times at present. Nonetheless, we are actively developing our systems to enable automated order updates throughout the legalisation process. We hope this will be feature will be live in the near future. Thanks again for your valued feedback.

“Super fast and quick service. Very happy with their services.”

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“I'm happy with this service”

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“The staff were very friendly and professional. They worked very quickly and made it stress free for me.”

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“That’s very good 👍”

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“Super service, all carried out on line. Documents were sent, they arrived, did what they needed to and returned immediately. Plus a scanned copy. All completed within 3 days.”

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“Did exactly what they claimed they would Seamless and flawless service No fuss, no chasing required I'm a very satisfied customer”

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“On the whole, I found this service to be fast and efficient with one caveat! The courier service they use are untrustworthy. Being given a date and time window for delivery, and waiting in for that delivery, and then receiving a message stating a delivery was attempted, but nobody was home was extremely infuriating. And to top it off, being told they had left a card when they clearly hadn't, just makes them very untrustworthy. When you consider the sensitivity of the documents they are trusted with, doesn't give you much confidence. I know this might be an isolated incident, but its the fact I was blatantly lied to is what's flagged up here!!”

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Hi Nigel, Thank you for your review. All feedback is important to us and we’re sorry to hear you have had such a frustrating experience with the courier service. As you can hopefully see from our other reviews, incidents of this nature are very rare and far from our usual high standards and company values. We continuously review the delivery options we offer to ensure we meet customer expectations. We are pleased to hear you found the apostille process to be fast and efficient. We currently complete the vast majority of orders in just 1-2 working days. If you do require apostille services again in the future please do not hesitate to get in touch.

“Exactly as promised. Fast, safe, straightforward. I would use the service again.”

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“I have used The Apostille Service on many occasions. No fuss, no stress. Quick, efficient, trustworthy - and all at a competitive price. Highly recommended.”

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“These guys are absolutely hopeless. They have completely failed at what they said they would do. They are slow, they are unreliable and they do not get documents to people on time as guaranteed. To make things worse, they don't have a service to speak to them on weekends which has led me to write this review out of frustration.”

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Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We do strive to complete every order as quickly as we possibly can. Your document initially arrived at our office on 17/01/2023 and we completed and dispatched your order on 18/01/2023. Unfortunately, the courier firm used for delivery has let us down on this occasion. We have been in contact with them today to pursue this and get this resolved as quickly as possible. I can see the delivery fee has been refunded to you and we have also been in email correspondence with you regarding this today.

“Had the best experience. I was worried that my document won't be done on time, but it was done even before the expected time. I called several times and the person I talked to was very helpful. Thank you.”

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The Apostille Service is rated 4.8 based on 1,559 reviews