The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,568 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a 7-8 day apostille service. They then charged me an additional £20 unnecessarily. The documents arrived very very late - 2 weeks late in fact. They kept promising to deliver by a certain date and then I would receive a text about how they could not deliver on that day - The courier service they use is atrocious. The employees who do the customer service though were professional and polite however.”

Helpful Report

Thank you for your feedback. We’re sorry to hear you had a frustrating experience with the courier service, but we really appreciate you bringing this issue to our attention. It does affect our reputation as a company when we are let down by the courier service used. I can assure you we regularly review the delivery options we offer. After reviewing the order, I can see we initially received your document on 08/02/2023. We were then able to complete the full Vietnamese attestation process and dispatched the completed order on 16/02/2023. A high level of customer service is of the utmost importance to us so it is reassuring to hear you found the team to be professional and polite in your interactions with us. We will be refunding the return delivery fee to your card as a gesture of good will.

“Excellent Service, very fast in answering to our application, we did not expect to receive the papers back in our country in just a few days. Thank you.”

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“Fully met expectations.”

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“Absolutely brilliant service very fast I think I had my documents back in two days , if only I knew.”

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“I was extremely impressed from my first conversation by phone to enquire about the process. I was informed on what to do and the expected timeline. A very speedy service, they received the document from myself on Monday and it was posted by the firm and received by the recipient in Central America on Thursday. Much quicker than the predicted time. Amazing! Thank you so much for a very speedy service.”

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“1st class service. From posting to them and returned, within 2 days. Would highly recommend.”

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“My documents were delivered to the Apostille on Monday and they were translated and apostilled and delivered back to me in Thursday. I was also called in between to clarify spelling on an entry on one of the certificates. Excellent service all round.”

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“Great and fast service as always. Thank you!”

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“My certificate was sent and received back in great time. Great service”

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“Excellent Web site, easy to navigate”

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“I never thought this service was so efficient and fast; I'm extremely happy!”

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“Great service, got my legalised document on time and without any hustle. Thank you.”

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“Super Fast, even with postal strikes in the UK. Great Customer Service. Always picked up phone and shared an update. I had to send my birth certificate overseas. Came back the same condition as sent! and its a good 40 years old!”

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“Excellent and quick service”

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“They answered all my questions immediately and delivered the documents with the apostille on time.”

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“I wasn't sure about using an online service however proceeded after consulting the company using the Chat facility which was very good. I received an excellent service from Lewis who was efficient and very helpful. I would highly recommend.”

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“Very good service and communication”

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“Good service well pleased”

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“I sent a document to be apostilled, which it was but I just think for the £100 plus it cost me it wouldn't hurt to send an email to acknowledge receipt of the document I sent !”

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Dear Leigh, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. A high level of customer satisfaction is one of the primary values of our company. We do appreciate knowing if something can be better. We aim to process all orders as quickly as possible once documents arrive in our office. The additional administration involved with acknowledging receipt of every document we receive would mean we may not be able to viably meet our target processing times at present. Nonetheless, we are actively developing our systems to enable automated order updates throughout the legalisation process. We hope this will be feature will be live in the near future. Thanks again for your valued feedback.

“Super fast and quick service. Very happy with their services.”

Helpful Report

The Apostille Service is rated 4.8 based on 1,568 reviews