The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,559 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

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“Extremely helpful staff and swift replies to my many queries. Timely despatch of documents and useful email scans.”

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“I strongly recommend this company. Based on my experience with them, the communication was very responsive and the service was quick.”

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“Good service. Smooth process and responded quickly and intelligently to enquiries.”

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“I contacted Apostille.org because I needed to apostille my Bachelor in Marketing Management degree (Staffordshire University) in order to be able to make a Declaration of Equivalence in Spain. I chose Apostille with Solicitor Certification because I had to apostille the degree and the transcript separately, and I wanted to make sure that there would be no further problems with the Spanish Ministry of Education. Rebecca and Jessica's management was perfect, and in 5 days I had my original documents back home, already apostilled. Thank you very much for your service, I highly recommend this company. Oscar Alcaide”

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“Super quick service! I contact them both via email and phone and all communications were handled quickly and professionally.”

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“We just had to use the services of this company again, for the second time. They are simply fantastic, easy to deal with and super efficient. We can’t thank you enough for the prompt service of my marriage certificate apostille. Please pass our regards to all involved, Leah, thanks for your help. Gary King”

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“The service and the staff where very professional and generous, they could not offer a better service then what they provided me with.”

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“Very professional and effective service. Comunication was excellent at every step. The team went the extra mile to ensure that the required documents were completed in time.”

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“Very efficient had apostilled documents back in just under a week from posting to them. Can recommend if you need documents quickly.”

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“I first tried with a friend in London to get a certified copy and apostille for a birth certificate. I am still waiting. With a deadline looming I turned to The Apostille Service, and with two days to spare I received today the document. They lived up to their promise of a 5 day service, then it was up to the courier. I cannot recommend it enough. Quick replies to my emails, immediate response to my request for an overseas delivery by courier. Very efficient, professional, money very well spent. Thank you.”

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“Excellent service on both occasions that I used Apostille Service. The first time was a very smooth and professional service. The second time, Apostille Service went out of their way to help sort out some other bureaucratic issues that needed resolving. Their patience and cooperation was much appreciated. I thoroughly recommend The Apostille Service. An excellent company - true professionals.”

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“Can't get through on the phone, and when you do very rude customer service, especially from one girl called Chloe. Bad attitude!”

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“Documents arrived in a broken envelope and this could be avoided if sent in a board back envelop.”

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“A very fast and efficient service. I will only use Apostille Service from now on.”

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“excellent service ,thank you”

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“Really good service have used this a few times to get copies of documents and apostille stamps, quick to answer any questions and quick to send out your request. Would recommend this service.”

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“After sending some documents that had a few issues. Lewis helped me rectify the problem quickly with the internal solicitors, meaning i could finalise everything within the timeframe i was working to.”

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“Efficient service provided by Lewis with good communication.”

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“As it is something I have never heard off but really needed, Rihanna was very helpful with everything from start to finish ,she was fantastic and sorted it all out for us we would have been lost .we received our Apostlille when she said we would .”

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“This is the worst legalisation service I had to deal with ever n my life: 1. Delay in replying to emails, at least 24hr for every email, and the excuse from the customer service that we have a lot of emails in the inbox😁😁. 2. Very stupid policy that needs verification of my document from the employer and must be official email address and I have to contact the employer to do that three times. 3. Then after seven days of emails and Phone calls, they started processing the application and I have to wait for another 10 working days. So, why Im using the service then if. Have to wait for more than two weeks to get my document legalised!!!! 4.The customer service was very unhelpful and blaming me for the delay and finally saying, if you want I can withdraw your application!!!! 5. Such a waste of time and money and effort I DO NOT RECOMMEND IT TO ANYONE.”

Helpful Report

Thank you for taking the time to review your experience. I have looked into your order and am happy to clarify the timescales and other points you raised. 1) During the summer months the demand for document legalisation increases considerably and means replies to emails sent to us can be delayed. We do send an auto response to emails asking you to call or use online chat for an immediate response. Usually emails are replied to within an hour or two. 2) Your document was issued by a UK company containing facts we could not verify and no exiting legal certification we could reply on. We therefore needed the issuing company to confirm the facts are accurate before we certify the documents. This due diligence ensures only genuine documents are processed through our service and unfortunately can not be avoided with a document like yours. We can not control how long it takes a third party to reply to our request for verification. 3) Your order did not include embassy attestation but did need this service. We offered this to you and stated the timescale as 10 days. It was not mandatory that we did this but is required before you can use the document in the intended country. 4) You were not happy with the timescale required to do the additional embassy work and we offered you the option to cancel the service you had paid for if you wanted to try alternative routes. You accepted this offer. 5) We have refunded in full all money paid as you requested. As mentioned the verification process takes time and is not within our control. We are sorry you are dissatisfied with the process involved, we aim to make this as simple as possible and to be a transparent as possible with timescales. We do hope you have now managed to process your document elsewhere. Many thanks.

The Apostille Service is rated 4.8 based on 1,559 reviews