The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

98 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

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“I would highly recommend this website . The products are very high quality and a good reliable fit . The service is prompt and if you need to phone the staff are friendly and helpful . My dear father loves the sweaters and I wouldn't buy him anything else .”

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Posted 10 years ago

“Being an overseas customer, I have nothing, but the good words about these folks! My shopping experience was extremely pleasant!”

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Posted 10 years ago

“Excellent customer service who phoned to discuss my order. Very helpful and efficient. Good work.”

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Posted 10 years ago

“Easy online ordering and fast delivery. I received the pillow yesterday and have just had the most comfortable night's sleep in a long time. I have spondylosis and need a good comfortable, supportive pillow, which doesn't make me feel as though I'm lying on bricks, but find them very difficult to find. This pillow fits the bill after one night, but I'll reserve final judgement until I've used it for a while, and see whether it changes with time.”

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Posted 10 years ago

“discounts would be welcome for loyal customers”

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Posted 10 years ago

“Beautiful alpaca rug, with fantastic service - quick to respond to my emails and speedily dispatched. Would use again and highly recommend!”

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Posted 10 years ago

“The friendly use design of the website make the shopping experience great and finding required products easier with accurate details for purchasing decision . The impression lead me to visit the web site frequently to enjoy the purchasing experience again.”

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Posted 10 years ago

“This is probably not the fault of the company but I am really disappointed with my first purchase. I was delighted to discover my favourite Brax Mary jeans at a very good price. When they arrived however, I was surprised to find that they seemed larger than the other pairs I have in the same size. The waistband feels slack - at 33" it is an inch too long for a size 12, 30" waist measurement. The trouser length is also 33" - again an inch longer than I was expecting. Unfortunately, because I had assumed that these jeans would be the same perfect fit as my existing three pairs of Brax Mary jeans and trousers, I removed all the tags and labels and destroyed the packaging before trying them on. Consequently I am unable to return them. I do realise that this situation is not of your making and, although I was pleased with the appearance of your website, I had to make several attempts to place my order. Having eventually succeeded, the speed and efficiency with which you processed and despatched my order was exemplary. However, as a result of this experience, on balance I shall hesitate before using this website again.”

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Posted 10 years ago

Hello Jillian My name is Katie I work with the Alpaca Clothing Co. Thank you for taking the time to leave us a review. It is really disappointing to hear that you are not satisfied with your BRAX jeans. We have been selling BRAX for many years now, all their products are made to such a high quality and standard. If you had contacted us, we would have been more than happy to assist with your order. Our policy is that you cannot return an item once tags are removed, however, it also states that if there is a fault they can be returned to us. As a good will gesture I am very happy for you to return your jeans, we ask that you send them recorded and remember to keep proof of posting. I’ll contact you personally when they arrive , and we can then see what can be done. If they are faulty then obviously we will exchange them for you. If I could just mention if they are faulty it is BRAX’s fault and not ours. We rely on our reviews to sell us to potential customers, we always strive to deliver excellent service.

Posted 10 years ago

“the order for my trousers was carried out efficiently and extremely quickly. I was very pleased with the service. Alison Tebbutt”

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Posted 10 years ago

“Very pleased with quick delivery, quality of product and reasonable price. Would certainly purchase more products from this company.”

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Posted 10 years ago

“Excellent service. Excellent product. I would definitely use this company again and recommend it to my family and friends.”

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Posted 10 years ago

“Thank you very much , loved the excellent service and the Alpaca socks are just sublime, fine knit and soft, just what I wanted for winter this year.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“We ordered it monday and the item arrived wednesday. The slippers ordered were lovely and extremely comfortable. So all in all a great success and would recommend to anyone thank you.”

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Posted 10 years ago

“I ordered from Alpaca Clothng Co; just recently and I was greatly impressed with the service . It was prompt, carefully wrapped and above all a great feeling of security. I ordered on a Monday and my parcel was hanging up in my wardrobe on Wednesday morning.-- almost like a personal service. I look forward to using them again .”

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Posted 10 years ago

“Unfortunately the order is cancelled as you do not accept credit card payment from Kuwait. Review is not possible”

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Posted 10 years ago

“I live in a country town, not a city in Australia. I ordered my Brax jeans from the wonderfully helpful people at the Alpaca Clothing Co on July 31st, and the well packaged garment was delivered to my door at mid-day August 6th! Everything perfect: service on the phone, on the web and the garment as ordered. Thank you Joy and Chantelle and all the family. Best wishes from Burradoo, Australia.”

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Posted 10 years ago

“Having visited the shop in June whilst on holiday, and found superb staff and assistance. I thought when I wanted another pair of jeans I would use their web pages. Equally helpful and speedy delivery. Couldn't be more pleased. Hope to visit again when next in Cumbria as it's a delight to look round.”

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Posted 10 years ago

“Excellent customer service. Very efficient. Unfortunately the item was not suitable and had to be returned. My credit card was refunded immediately.”

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Posted 10 years ago

“I ordered Brax Cooper Summer Blue Jeans and I wear them as I write this. They are excellent and your service unmatched. The best thing is that when I ring a human being answers the telephone. 10/10 Regards Jo Bird”

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Posted 10 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews