The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

98 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

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“This is the second time I have bought from Alpaca. I have been very happy with both the telephone and Internet service. Quick, polite and reliable. The products are excellent as well.”

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Posted 4 years ago

Hello, Many thank for leaving us the 5 star rating and wonderful review! Great to learn this is your second order with us, thank you for your continued support! Best wishes From Team Alpaca

Posted 4 years ago

“Ordered a beany and scarf as present for son's partner, had left it a bit late so needed quick delivery and while it cost a little extra, items arrived on time as predicted and made a nice birthday present. Very impressed with quality and online service.”

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Posted 4 years ago

Hello, thank you for rating us 5 stars and we were pleased to be able to deliver to you so quickly. We hope your son's partner loves her new alpaca hat and scarf. Best wishes, Team Alpaca

Posted 4 years ago

“Great quality pima cotton top for my wife and slightly cheaper than competing company.”

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Posted 4 years ago

Hello, Thanks for taking the time to review us and we are pleased you found our pima tops at competitive prices. Best wishes, Team Alpaca

Posted 4 years ago

“Wow so so soft even softer than wool you won't believe just how soft it is it's like Silk wool.”

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Posted 4 years ago

Hi Carl, Lovely to hear you are so wowed by the softness of our alpaca wool, it really is beautiful. We hope the children's slippers were well received. Best wishes, Team Alpaca

Posted 4 years ago

“I have enjoyed visiting the shop in the lakes but as I am not able at present it was lovely to receive an email and be able to shop. I am so pleased with my purchase, buying was easy and delivery was quick. Look forward to wearing my purchase.”

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Posted 4 years ago

Hello, Lovely to hear form a regular visitor to our shop. We are pleased you found our online service just as good. Enjoy your alpaca cardigan. Best wishes, Team Alpaca

Posted 4 years ago

“The t shirt is lovely silky cotton and is the expected size. Delivery was very quick”

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Posted 4 years ago

Hello, Thank you for your 5 star review, we are thrilled to hear you are pleased with your pima cotton top. Best wishes, Team Alpaca

Posted 4 years ago

“Excellent customer service from Chantelle. Unfortunately the item I had ordered online was not available offered alternative or refund. Speeding refund given”

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Posted 4 years ago

Hello, We were so sorry not to be able to fulfill your order on this occasion so thank you very much for still leaving us a lovely review! We hope you return to us. Best wishes, Team Alpaca

Posted 4 years ago

“24 hour delivery on 'Brax' jeans at very good price and no problems Bernard”

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Posted 4 years ago

Hi Bernard, Thanks for giving us 5 stars, that's amazing thank you! Hope the Brax jeans are a great fit for you. Best wishes, Team Alpaca

Posted 4 years ago

“Fast delivery , great quality!”

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Posted 4 years ago

Hello, Thank you for the review, we hope all the gifts were well received, it was a pleasure to help. Kind regards, Team Alpaca

Posted 4 years ago

“The jeans I ordered were delivered promptly and I am delighted with them. The website is clear and easy to navigate. I will definitely order from this company again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to review us, this is lovely to read! Pleased you are delighted with your Brax jeans, the Pamina style are so comfortable and look great. We will be happy to help you again. Best wishes, Team Alpaca

Posted 4 years ago

“Very pleased with my Nova backpack. Delivered next working day as promised, excellent customer service. Thank you. Recommend The Alpaca Clothing Co.”

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Posted 4 years ago

Hello, Thank you so much for this fantastic review, thrilled to hear you are pleased with your Nova handbag, they're great quality. Best wishes, Team Alpaca

Posted 4 years ago

“I do not buy a lot of things on the internet but as I have bought your socks before from your shop I thought I would give it a try. I have to say that I was very happy with the whole process.”

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Posted 4 years ago

Hi Joyce, Lovely to hear from you. Not everybody likes to shop online so we thank you for trusting in us and are so pleased that you were happy with the process. We hope the alpaca socks are as good as you remember. Best wishes, Team Alpaca

Posted 4 years ago

“I purchased from you last year and have been very satisfied with the T shirts so decided to buy two more which I have not yet worn. They keep their shape beautifully and the fabric feels silky so I can recommend them unreservedly.”

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Posted 4 years ago

Hello Gill, Thank you for taking the time to review us, it's really appreciated. Lovely to hear you have returned to purchased our pima cotton t-shirts, they are very popular due to their amazing quality and like you say, they keep their shape and are silky soft! Best wishes, Team Alpaca

Posted 4 years ago

“Great store for quality basics like jeans, and more unusual items like the colourful knitwear. Ordering is easy, and delivery immediate. A real pleasure to browse online.”

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Posted 4 years ago

Hi Amanda, Thank you so much for this fantastic review and also for your continued custom. Hope the Brax jeans are a great fit. Best wishes, Team Alpaca

Posted 4 years ago

“Received my order quickly (ordered Friday, arrived Tuesday). Updated with delivery date and time slot which was very useful. Thank you.”

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Posted 4 years ago

Hello, Thank you for your review, it means a lot that you took the time out to write this. Thrilled to hear you were pleased with our service, enjoy your Nova handbag. Best wishes, Team Alpaca

Posted 4 years ago

“Both hairbands are very well made and look fabulous on. Thank you so much”

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Posted 4 years ago

Hi Michelle, Thank you for your lovely review about our Powder headbands, they really are so pretty and very comfortable to wear. Enjoy them! Best wishes, Team Alpaca

Posted 4 years ago

“A lovely company to buy from. I placed an order for a bag one evening but unfortunately it was the last one and there was some damage to the lining which the Alpaca team noticed whilst carrying out a pre delivery check the following morning. Chantelle phoned me immediately and we found a suitable (actually lovely) alternative which was delivered the following working day.”

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Posted 4 years ago

Hello, Thank you for taking the time to review us, we were so sorry that the bag had a fault but were thrilled that you were happy to take a similar one in place. It was a pleasure helping you. Kind regards, Team Alpaca

Posted 4 years ago

“Always received orders very promptly. Pima cotton Tshirts are amazing high quality”

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Posted 4 years ago

Hello, Thank you for reviewing our service, we are so pleased that you continue to shop with us for your pima cotton tops and alpaca cardigans. Thank you again. Best wishes, Team Alpaca

Posted 4 years ago

“Excellent company, great swift delivery and lovely products. Happy to recommend.”

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Posted 4 years ago

Hello, Thank you so much for leaving us this review and 5 star rating! It means a lot. Hope you are well, take care. From Team Alpaca

Posted 4 years ago

“An efficient and quick service, very impressed with the length of time between the order and receipt of the goods. Well done and thank you!”

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Posted 4 years ago

Hello Aliona, Thank you so much for leaving us the great review and 5 star rating! It means a lot to us. Hope you are well, take care. From Team Alpaca

Posted 4 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews