The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

98 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

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“Nice Goods of excellent quality but sadly uncompetitive expensive returns conditions mean I would not shop here again.”

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Posted 3 years ago

Hi Anna, sorry you feel this way about the returns policy, many companies ask their customers to return their unwanted purchases at their own cost. To balance it out, we sent your goods on a free next day delivery service. Sorry to lose your custom. Best wishes, Team Alpaca

Posted 3 years ago

“Delivery was prompt and it was easy to contact the company by phone.”

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Posted 3 years ago

Thank you taking the time to review us, it's great feedback and helpful for others too. Hope to help again in the future. Best wishes, Team Alpaca

Posted 3 years ago

“Lovely quality long sleeved tshirt. Shame not more bright colours available though. Payment system a bit wierd. Why not paypal”

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Posted 3 years ago

Hello, thank you for reviewing us and it's great to hear you are pleased with your pima cotton top. Best wishes, Team Alpaca

Posted 3 years ago

“The Alpaca slippers I bought are delightful and my wife loves them. Katie was very helpful when she emailed to say that the ones we wanted weren't available but she suggested an alternative which are perfect. Excellent service and we will be back for more slippers in the future. Thank you very much for your assistane.”

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Posted 3 years ago

Hi Robert, it was a pleasure to help and we are sorry again your first option were unavailable but thrilled to be able to find you another pair. We hope your wife loves wearing her alpaca slippers. Best wishes, team Alpaca

Posted 3 years ago

“Just what I wanted and very fast delivery”

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Posted 3 years ago

Hello, Many thanks for the review and 5 star rating. So glad to hear you are happy :) Have a great day! Kind Regards Team Alpaca

Posted 3 years ago

“Item arrived speedily”

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Posted 3 years ago

Hi Anne, thank you for taking the time to review us, the reviews mean a lot to us. Please your BRAX jeans arrived with you quickly. Best wishes, Team Alpaca

Posted 3 years ago

“Very happy with purchase of these luxury feel jeans.”

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Posted 3 years ago

Hello, thank you fro reviewing us and leaving 5 stars, it really is appreciated. Best wishes, Team Alpaca

Posted 3 years ago

“My first time buying from this Company. Very impressed with speed of delivery and communication about delivery. Items just as I expected them to be. Excellent all round. Would recommend.”

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Posted 3 years ago

Hello Anne, Thank you so much for leaving us this excellent 5 star rating and review! We really appreciate the time it takes to leave a review , so thank you and really glad you found us. Kind Regards Team Alpaca

Posted 3 years ago

“I have used the Alpaca Clothing Co for about 12 years now as we have Timeshare property that we visit twice a year. I have always been completely satisfied with my purchases. I cannot wear wool so these tips are perfect all the year round.”

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Posted 3 years ago

Hello Margaret, It is great to hear that you have been a loyal customer with us for many years, that’s lovely! We do miss seeing all our customers in person, and we are grateful that you still choose to shop online with us. Thank you so much for leaving us this excellent review and 5 star rating. Take care and all the best! From team alpaca

Posted 3 years ago

“Beautiful child's cardigan, very well packed and arrived very quickly. Thank you!”

The Alpaca Clothing Co 5 star review on 24th April 2021

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Posted 3 years ago

Thank you so much for leaving us the great review and 5 star rating. For our small family run business a good review can make a huge difference. Kind Regards Team Alpaca

Posted 3 years ago

“Beautiful cardigan. So much easier with zip for parents. My grandson hasn’t received it yet owing to lockdown”

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Posted 3 years ago

Thank you so much for leaving us the great review and 5 star rating. For our small family run business a good review can make a huge difference. Many Thanks & Kind Regards Team Alpaca

Posted 3 years ago

“Arrived very quickly, and well packaged. This is the first time I have felt with this company but it will not be the last, very pleased”

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Posted 3 years ago

Hello Tracey, Thank you so much for taking the time to leave us this great review and 5 star rating, it really means a lot to us. Take care from team Alpaca

Posted 3 years ago

“Very efficient. Kept informed of progress - which can be a novelty these days. Will definitely buy from them again.”

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Posted 3 years ago

Hello Sally, Really great to read that you found our service efficient. Excellent customer service is very important to us, and we love what we do! Thank you so much for taking the time to leave us this great review and 5 star rating. Take care and all the best, Team Alpaca

Posted 3 years ago

“Wonderful Service A Great Cardigan so Warm.”

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Posted 3 years ago

Hello Cecile, Thank you so much for leaving us this lovely review and 5 star rating. We do love to give the best service possible, it is what we love todo! Many Thanks, Team Alpaca

Posted 3 years ago

“Fast and efficient”

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Posted 3 years ago

Hi Thomas, thank you for your review, really appreciate your time and custom. Best wishes, Team Alpaca

Posted 3 years ago

“I have received excellent service from this company last week. I purchased a children’s cardigan but it was a little too small for my daughter, I was confused about this initially as I had purchased the same size one a while ago and the two cardigans looked very different size wise. After contacting the company, I received an email back very quickly from Chantelle who went above and beyond to sort the problem out, even giving me exact measurements of other cardigans they had in stock so that I could be certain a new one that was sent out would be the correct size. Yes the first one I received was too small, this may have been labelled incorrectly or it may be just because they are all handmade and so variations are expected. But the service I received when sorting my problem out was fantastic. A new one was sent out, postage refunded, all done extremely efficiently and quickly. Thank you very much indeed!”

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Posted 3 years ago

Hello Caroline, Thank you so much for taking the time to leave this super review, we really appreciate it! We all love what we do here and especially love to give our customers excellent service, it is very important to us. Thank you very much indeed! Take care Team Alpaca

Posted 3 years ago

“Excellent Always very friendly and efficient by live chat when possible”

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Posted 3 years ago

Hello Margaret, Thank you so much for taking the time to leave this lovely review, we really appreciate it! Customer service is especially important to us, we love to help our customers. Thank you so much, take care and keep safe. Team Alpaca

Posted 3 years ago

“Excellent company, good communication from the team, easy to navigate website, great value for money and super fast delivery!! PERFECT”

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Posted 3 years ago

Hello, Really great to read that you enjoyed your experience shopping with us via our website. Thank you so much for taking the time to leave us a five star rating and an excellent review. It’s appreciated!! Take care & all the best From Team Alpaca

Posted 3 years ago

“visit to the shop some years ago was great. socks bought online seemed rather inferior to those i bought in the shop.”

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Posted 3 years ago

Hello Helen, Many Thanks for leaving us the review, appreciate the time it takes to do so. We do have a large variety of socks, so maybe the one’s you bought where different to the ones you had previously bought in our shop. Thank you so much! Take care & all the best From Team Alpaca

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hello, Thank you so much for the 5 star review and great comment. Take care and wishing you a lovely Easter. Team Alpaca

Posted 3 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews