The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

98 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

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“A very good product that arrived promptly ,well packaged and in immaculate condition. I would definitely recommend this firm and product to others.”

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Posted 4 years ago

Hi Robert, Thank you for this fantastic review! We aim to provide a service that matches the high quality of our products and it pleases us so much when this recognised and it leaves our customers happy. Best wishes, Team Alpaca

Posted 4 years ago

“I bought a baby Alpaca wool scarf for my wife, she loves it, says it is so soft compared to other scarves, lovely and warm. Fast next day delivery too, very pleased with this purchase.”

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Posted 4 years ago

Hi Simon, Thank you for this lovely review, we are so pleased that your wife loves her woven alpaca scarf, they are silky soft! We're sure she will get plenty of wear from it for years to come. Best wishes, Team Alpaca

Posted 4 years ago

“I bought a jumper as a Christmas present for my wife. Buying:- I found that your service was fine, no problems with your delivery of my order at all. Very satisfactory. The Product:- Regarding the product, the colour, size and fit was very good indeed. Your sales information was very good. However, the coarseness of the alpaca wool is distinctly not at the standard that I find acceptable. When my wife tried the jumper on I was pleased with the look. Then I felt it and found sandpaper. Not the product expected at all, probably the lowest grade possible whilst still called 'Alpaca'. This is unacceptable to me.”

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Posted 4 years ago

Hello Brian, We were very sorry to read this review. The alpaca jumper was from a very well known brand who has been specialising in Alpaca for 20 years and who has many following customers. The jumper in particular you ordered was made from baby alpaca which is super soft but the knit is in a tighter tension for a smarter smoother appearance as opposed to a loose hairier knit. However, still very soft, nothing at all like sandpaper! We offered you a refund as it was not to your liking and we are pleased that you still chose to order with us again. Kind regards, Team Alpaca

Posted 4 years ago

“I am very impressed with the speed in which my jeans were delivered. I ordered them online on the 22nd from North London and they arrived on Christmas Eve. Fantastic service”

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Posted 4 years ago

Hi Henare, Thank you for your review and we are pleased we were able to deliver to so quickly right before Christmas. Hope your Brax jeans are a great fit. Best wishes, Team Alpaca

Posted 4 years ago

“My daughter loved them.so did I wonderful . thanks”

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Posted 4 years ago

Hi Dianne, Happy new year! Thank you for the review, it's great to hear that you both loved the Alpaca slippers, what a lovely Christmas gift. Best wishes, Team Alpaca

Posted 4 years ago

“Very happy with the jeans and to receive so quickly was a bonus, thank you”

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Posted 4 years ago

Hello, Thank you for reviewing us and the Brax Carola jeans, the quality of these is just fantastic. Hope to help again. Best wishes, Team Alpaca

Posted 4 years ago

“We visited The Alpaca Clothing Co. whilst on holiday because my daughter is a huge alpaca fan. After spending a good long time with the gorgeous alpacas, we purchased some fabulous alpaca slippers, which we both love. My elder daughter was not with us, and was very jealous, so we decided to surprise her with a pair for Christmas. The online service was incredibly fast and she is delighted with her slippers. I thoroughly recommend this company.”

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Posted 4 years ago

Hi Carol, We hope you had a lovely Christmas. It's so lovely to hear that you visited our shop and we are thrilled to hear that both your daughters are fans of our lovely alpaca slippers! We hope to see again in the shop. Best wishes, Team Alpaca

Posted 4 years ago

“I bought a pair of Alpaca slippers, which arrived in good time and are as advertised and great quality. Unlike other online orders I've made this Christmas, the team at the Alpaca Clothing Company kept me informed throughout the process and delivered on their promise. Well done guys!!”

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Posted 4 years ago

Hi Alun, This review makes us very happy thank you! We strive to provide a top service from beginning to end and we're thrilled that your experience was positive and your alpaca slippers arrived on time. Best wishes, Team Alpaca

Posted 4 years ago

“I recently made an online purchase and the quality of the product is excellent. The service from start to finish was first class.”

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Posted 4 years ago

Hello Andrew, Happy new year to you! Thank you for taking the time to review us, your kind words are really appreciated. We hope the socks box and the alpaca scarf were well received at Christmas. Best wishes, Team Alpaca

Posted 4 years ago

“Spoke to a very friendly lady on the phone before ordering online. Product arrived quickly and is great quality”

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Posted 5 years ago

Hello April, Thank you so much for the 5 star rating and great review. It means alot to us here, it really does. Hope you have a wonderful Christmas, Kind Regards Katie

Posted 4 years ago

Hi April, Thank you for this lovely review. We are so pleased to hear that you are happy with the quality of your Alpaca gloves, they are the best! Take care and we hope to help again. Best wishes, Team Alpaca

Posted 4 years ago

“Prompt delivery. Lovely soft snood, which looked disappointing at first in its flat packaging. As a gift I will re-wrap it in a wearble state. Quite expensive.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for the 5 star rating and great review. The snoods are very popular and make such lovely christmas gifts. Thank you and best wishes From Team Alpaca

Posted 5 years ago

Hello, Thank you for your 5 star review. These snoods are so very popular due to their luxurious feel and warmth. We are sure the snood will be well received by your recipient. Kind regards, Team Alpaca

Posted 4 years ago

“ordered presents for Christmas and not disappointed with quality. really fast delivery and good communication”

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Posted 5 years ago

Hello David, Thank you so much for the 5 star rating and the great review. It really does mean so much to us all here, so thank you. Merry Christmas from all of us, Team Alpaca

Posted 5 years ago

“Great products and first class service”

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Posted 5 years ago

Hello Barry, Thank you so much for the review, excellent to hear you are very happy. Take care Team Alpaca

Posted 5 years ago

“An excellent company and brilliant shop. The online service was fast and efficient.”

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Posted 5 years ago

Hello Olwyn, Thank you so much for the 5 star rating and lovely comments. We do our best always to deliver a first class service! Great to get excellent feed back, Many Thanks Team Alpaca

Posted 5 years ago

“Excellent communication re delivery. Very prompt service.”

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Posted 5 years ago

Hello there, Thank you so much for the 5 stars and lovely comment. It means alot to our alpaca family! Take care and we look forward to seeing you again, Kind Regards Team Alpaca

Posted 5 years ago

“They were ok to deal with the delivery was not on time even though the time slot was 8.30 to 5.30”

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Posted 5 years ago

Hello Rob, Thanks for the 4 star rating and review. Kind Regards Team Alpaca

Posted 5 years ago

“I'm very pleased with my purchase. Lovely colours and warm cardigan. A good fit.”

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Posted 5 years ago

Hello, Thank you so much for leaving us the 5 star rating and lovely review. Take Care, Team Alpaca

Posted 5 years ago

“I have been buying alpaca toys from the Alpaca Clothing company for a some years. The quality is extraordinary and individual and the service delivered with promptness and grace.”

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Posted 5 years ago

Hello Kate, Many Thanks for the great review and continued support. It means the world to us! Take care, Team Alpaca

Posted 5 years ago

“Have bought baby jumper and a lunch box. Top quality. The softest wool, beautifully made, great colours, true to web side pictures. I am a very happy customer. I will buy again for sure.”

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Posted 5 years ago

Hello Gosia, Thank you so much for the 5 star rating. It means alot to us all here. Gret to hear1 Thank you so much, Team Alpaca

Posted 5 years ago

“I have ordered baby alpaca jumper/sweater and a lunch box. Both are really beautifully made and colourfull. Sweater is made of the softest wool, really top class quality. I will buy something again for sure.”

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Posted 5 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews