Wefitaerials.com Reviews

Name: Wefitaerials.com
Rating: 4.94

4.9 Rating 504 Reviews

98 %

of reviewers recommend Wefitaerials.com

Company Reviews

Metrics

Info

4.9

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wefitaerials.com:

For local TV aerial repairs and installations, contact The Aerial Guys at wefitaerials.com today on 0800 0565177 Alternatively, check out the website. We will get in touch with a no obligation estimate and to arrange a convenient time for one of our engineers to visit.

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Phone:

0800 0565 177

Email:

admin@wefitaerials.com

Wefitaerials.com 5 star review on 12th August 2022

Jane

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice and quick service. The lady who booked was efficient as was the engineer.”

Helpful Report

Posted 2 years ago

“The aerial guys came out to try and repair an aerial for us however it was not repairable and therefore we were given a quote of ‘£140 all in’ for a new one fitting. We accepted and the guy did the work and the aerial worked. He then smashed three of my outdoor festoon lights I believe from when removing the wire from the old aerial. Fair enough, mistakes happen however I was at work and my partner was working from home at the time so I asked to arrange payment at a later date so we could agree on the price they would cover for the cost of the lights. The company refused and said they would only cover £30 for the lights anyway maximum and demanded that my partner paid for the cost of the work there and then. The guy then decided after he’d said ‘£140 all in’ he actually was going to charge us £168 because VAT was on top. My partner tried to disagree due to the earlier conversation and our interpretation of ‘all in’ being in fact the full cost for the work to be done, however he was met with resistance and he doesn’t like confrontation so paid the total of £168. I contacted the office and spoke to an extremely rude lady who did not take anything I said into account. She had looked on Amazon allegedly and some of the lights that we had were £15 so they were being generous offering £30. I can assure you that they were more than £30 but I cannot provide proof of purchase as I did not keep the receipt. But this in fact doesn’t include the inconvenience of having to go and buy more alongside fitting the lights when they were working perfectly before. She also said that all of their prices quoted to not include VAT and insisted my partner was told this by the guy fitting the aerial. He was in fact not and I repeated that when someone says ‘all in’ that does in fact mean the total price. She insisted that I sent my details via bank transfer or WhatsApp to which I declined as this to me is not very safe to a company which is already proving untrustworthy. She then asked in a sarcastic way whether I wanted the money sending in an envelope instead. I did just point out this could have been avoided should we have been invoiced and payment sorted out at a later date. My partner called and did receive the £30 back for the lights but I cannot and will not recommend this company to anyone else. Particularly the lady I spoke to on the phone was unprofessional and on the whole I feel we received poor customer service.”

Helpful Report

Posted 2 years ago

“Fantastic service from The Aerial Guys, from booking the appointment to the installation, definitely recommend them.”

Helpful Report

Posted 2 years ago

“Dear Sirs Thank you for the installation you carried out last Saturday and I just wanted to email to give you some feedback regarding the engineer, who was very helpful, friendly and completed the work efficiently and in a timely manner. I would appreciate if you would pass this on, and that you, as a company, for an excellent all round service. Many thanks Kind regards”

Helpful Report

Posted 2 years ago

“Fitted my very large TV on a swivel bracket and connected it to my satellite dish, had another company that said it couldn’t be done! Nick the engineer sorted it out all very secure, he even set it all up for me, looks great, would highly recommend.”

Helpful Report

Posted 2 years ago

“I needed an aerial fitting and a TV wall mounting, the engineer called me prior to arrival, he was very interested as to how i wanted the work doing, he then gave me really clear advice and the cost for the work.The jobs were completed straight away without fuss or mess, the engineer was very friendly and professional.”

Helpful Report

Posted 2 years ago

“Excellent job today. We wanted an extra TV point in a room round the back of the house. New splitter fitted and all work done within an hour - we thought it would take a lot longer if possible at all. We will definitely recommend and use again. Thanks”

Helpful Report

Posted 2 years ago

“Great service, way cheaper than the other company I got to quote. Very happy customer.”

Helpful Report

Posted 2 years ago

“The guys turned up on time and sorted out our aerial problem, the cost was very good and the guy was professional and polite.”

Helpful Report

Posted 2 years ago

“Wefitaerials replied within an hour to my email, arrived on time, fixed the problem, replaced my 40 year old aerial and were good value. I recommend them and they will be my first point of call, if I have any future problems.”

Helpful Report

Posted 2 years ago

“TV reception lost so I emailed Thursday evening, got a reply straight away, engineer called Friday AM with eta arrived on time and sorted the issue out. Great service.”

Helpful Report

Posted 2 years ago

“Excellent service from Alex who has just installed me a Freesat dish on my chimney, very neat and a polite young guy.”

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Posted 2 years ago

“Sorted out Smart TV wall mounting, looks great, thanks.”

Helpful Report

Posted 2 years ago

“Called the office on Tuesday to enquire about getting an engineer out to repair my faulty reception. The engineer turned up first thing Wednesday and sorted the issues we were having in under an hour and a fair price.Very good service indeed.”

Helpful Report

Posted 2 years ago

“Very happy with the guys that have sorted my new aerial for me, they turned up at 8.30AM and had the job completed in the hour after explaining everything to me Clearly, they even removed an old dish as part of the job.I now have 100% signal on my new TV. Very good service.”

Helpful Report

Posted 2 years ago

“Just a quick message to say thank you for your excellent and quick service my wife said the engineer was polite and professional he had to adapt the original instal to fitting a loft ariel which he did with no fuss once again thank you regards martin”

Helpful Report

Posted 2 years ago

“Tv aerial came of chimney so contacted aerial guys and came out next day excellent couple of lads very friendly, they needed to replace the old one, done the job quickly and expertly, would recommend to anyone, thanks”

Helpful Report

Posted 2 years ago

“I had wefitaerials supply & install a large full motion TV bracket. Work carried out with the minimum of fuss and mess. TV connected back up and TV looking great on the wall. Recommend”

Helpful Report

Posted 2 years ago

“This is the second time I have used wefitaerials , the engineer turned up as planned and sorted out the job, the job was carried out promptly and without any mess. Very good service.”

Helpful Report

Posted 2 years ago

“Booked on line, turned as planned and sorted the job as quoted, very efficient service.”

Helpful Report

Posted 2 years ago

Wefitaerials.com is rated 4.9 based on 504 reviews