The Accountancy Partnership Reviews

Name: The Accountancy Partnership
Rating: 4.81

4.8 Rating 344 Reviews

97 %

of reviewers recommend The Accountancy Partnership

4.8

Based on 344 reviews

Shipping & Delivery
On-time Delivery	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

About The Accountancy Partnership:

We provide simple, online, affordable accountancy services nationwide for a fixed fee. We also offer cloud accounting software; Pandle. Pandle is a powerful but intuitive cloud accounting solution which is free to our clients. For an instant online quotation please visit; www.theaccountancy.co.uk/quotation

Visit Website

Phone:

020 3355 4047

Email:

info@theaccountancy.co.uk

Location:

Twelve Quays House, Egerton Wharf, Wirral
CH41 1LD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A scam company, avoid at all costs. They'll take payment and provide no services, when you realize this and decide to cancel they'll ask for more money to deliver the original service then simply refuse to deliver on any accounting services or issue a refund.”

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“Very bad expiriance never ever in 3 years done enything and even if i left them to change the things as a human i was thinking they can make mistakes but they still work unprofesional in services ,only good thing is they took payments on time”

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“0% competancy and even worse customer service. We have been threatened by companies house with refrences to criminal action and being struck off due to accounting failures and the accountant has just ignored us despite our constant plea for help, instead he suggested we go elsewhere despite taking a full years of fees and providing no service and leaving us in this situation. After a year of business we have no idea about our accounts. Despite giving the accountant all financial information he has done nothing with it for months. We have been unable to take any money out of the company for a full year and they do not seem to care. We have received no advice on the accountancy process despite asking for clarity. You will have to chase and chase and no one will speak with you. Any emails will only address what the accountant wants and will ignore most of your queries. I have been told i would be added as a director and company share structure can be changed and for months no one has done anything. Please do not fall into the trap that we are in and avoid these guys at all costs. I could adduce so much evidence of their failures to back up this review. I am now left in a situation where i have money in a company that i can't access, no confirmation statement filed, accounts that are probably overdue and no idea what to do.”

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“Bad service. Usually it takes ages for any manager to answer. You are lucky if they are answer to you within 24 hours. Their policy is 1 answer per business day(no joke). If you have something urgent, your problems. We almost failed with year accounting period”

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“After a number of errors by my accountant, I sent a formal complaint to The Accountancy Partnership on 14th October. I have heard nothing, not even an acknowledgement of receipt of the complaint. I sent a further contact message today and asked for a response by the close of today, again nothing. The website claims that they provide a personal service, well that is patently not true. I would not recommend The Accountancy Partnership to anyone”

Helpful Report

Hi Sue, Thank you for your feedback, we can only apologise that your initial complaint email was not responded to as quick as it should have been. We can see that your complaint has now been resolved by Harriet our Accounts Manager, who has also re-assigned you to another accountant in the team. We look forward to continue working with you and if you have any other queries or concerns, please do not hesitate to contact Harriet directly.

“Only giving 1 start since that is the lowest. Became a client of these clowns in November 2019. They had to complete self assessments for 17/18, 18/19. To date, they have produced nothing. I paid them £89/month and got no service. When complaining, the director informs me that since I've complained, they would not complete anything. Reporting them to HMRC and AAT today...... Steer clear”

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“Did not file the tax return or even any declaration to HMRC regarding a non trading company. Had to pay fines of more than £700 in total.”

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“Called the main office today to get clarification with the fees I am paying. As I was asking too many questions because the manager was using accountancy "lingo" rather than plain good ol' English to explain the girls on the background started laughing and the manager's voice changed as well. Sarah who was on the phone was obviously trying very hard not to laugh as well. Felt humiliated...Disgraceful behaviour.”

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“Worst company I've ever dealt with. They were exceptionally quick at setting up dd, taking first payment, signing t&c's etc but it all went very quiet after that. No one would take ownership of my bookkeeping and my accountant said he couldn't do a great deal unless my bookkeeping was done. They kept taking my money and at the end of my contract said although they except they haven't been doing the work I was paying for, I can't have a refund because I have access to unlimited advice from them. As soon as I mentioned the ombudsman, I received a refund.”

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The Accountancy Partnership is rated 4.8 based on 344 reviews