Textile Express Reviews

Name: Textile Express
Rating: 4.94

4.9 Rating 7,378 Reviews

99 %

of reviewers recommend Textile Express

Company Reviews

Metrics

4.9

Based on 7,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Textile Express 5 star review on 8th January 2025

408

Anonymous

Anonymous // 01/01/2019

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“I sent for the double sided lampshade kit. Unfortunately the 'stick it' was too short (40cms rather than 50cms) but a quick phone call to Louise sorted it out and I had the replacement by first class post the next morning. She couldn't have been more helpful.”

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Posted 5 months ago

“Fast service, excellent communication and good quality fabrics”

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Posted 5 months ago

“Prompt service and always really helpful and friendly on the phone”

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Posted 5 months ago

“Ordered the lampshade kit after watching a short tutorial online. It arrived quickly and really pleased with my finished lampshade. By chance I visited the shop a week later, it was amazing so many beautiful fabrics and really friendly staff.”

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Posted 5 months ago

“Great customer service and love the material (ramie material)”

Textile Express 5 star review on 6th August 2024

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Posted 5 months ago

“Great service. Saw what I needed. Good price. Placed an order which arrived a few days later. Pattern cut out and now ready for sewing. Job done! Love it when you get seamless service like this.”

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Posted 5 months ago

“Superb customer service. They reached out to me after I made my order because they guessed I'd made a mistake (I had!). So helpful and kind. The kit was brilliant, a great price, excellent instructions and a great result which was only let down by my poor skills!”

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Posted 5 months ago

“Excellent service and very happy with the quality of the fabric I ordered. I would certainly recommend this company.”

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Posted 5 months ago

“Excellent company. Very helpful. Would highly recommend.”

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Posted 5 months ago

“Excellent service , beautiful quality materials at competitive prices .”

Textile Express 5 star review on 5th August 2024

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Posted 5 months ago

“A very good company to deal with. My orginal order wasnt avaliable. They got in touch straight away with an alternative. Which i was very happy with. Exellent service all round. Customer service team were very helpful. 10/10 overall an excellent service.”

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Posted 5 months ago

“Will always purchase from Textile Express, they’re prices are good, the website is easy to use, I also like the videos they post on the website of how to make various items, we get to see the staff make them, a lovely personal touch! Mailing service is great too. May I just add though, I do wish the shop was open again on the weekend, I’ve noticed that it’s now closed on Saturdays and Thursdays, the only days I have off work and also that the store closes at 4.30pm.”

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Posted 5 months ago

“Great service, I loved the note I received with my order making the experience more personal.”

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Posted 5 months ago

“The fabric was delivered quickly and is good quality.”

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Posted 5 months ago

“Extremely pleased with my feather cushions, fast service”

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Posted 5 months ago

“I love Textile Express. Huge selection of wonderful quality fabrics and haberdashery. All staff so helpful. I ordered some fabric in store and more by phone. They put both orders together, and they came quickly and well packaged. Would highly recommend.”

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Posted 5 months ago

“Textile Express is the most brilliant place to buy fabric that I have ever visited. The staff are just amazing, the service is amazing and prices are amazing. I just love love love love Tex Ex. And am an eternal customer.”

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Posted 5 months ago

“Thanks for supplying the lovely fabric so quickly, and for your help with my payment issue.”

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Posted 5 months ago

“Excellent service, lampshade kits arrived really quickly . I’ll be ordering the fabric from you soon!”

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Posted 5 months ago

“Great customer service and speedy delivery”

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Posted 5 months ago

Textile Express is rated 4.9 based on 7,378 reviews