Terrys Fabrics Reviews

Name: Terrys Fabrics
Address: Terrys Textiles Ltd Registered Office atRope StreetHartshill, Stoke on Trent
Rating: 2.44

2.4 Rating 77 Reviews

23 %

of reviewers recommend Terrys Fabrics

Company Reviews

Metrics

Info

2.4

Based on 77 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Terrys Fabrics:

Established in 1970, Terrys Fabrics has successfully grown from humble foundations to the flourishing business that it is today. We pride ourselves in being a family business that has developed on the principles of providing the highest quality service, best selection of home furnishings and most importantly excellent customer satisfaction. This principle remains today as we strive to provide the finest range of fabrics, window treatments and soft furnishings at the value our customers appreciate.

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Terrys Fabrics 1 star review on 21st December 2021

James

Terrys Fabrics 5 star review on 26th August 2021

Cherrill Thorpe

Terrys Fabrics 5 star review on 19th May 2021

Katie Moore

Anonymous

Anonymous // 01/01/2019

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“I ordered two sets of curtains from Terry’s Fabric. From start to finish the service was excellent. The lady in the shop was so knowledgeable and the curtain makers are so talented . just so happy with both sets of curtains thank you so much it’s so a breath of fresh air to get such wonderful service resulting in a wonderful product .”

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Posted 3 years ago

“Just recieved my Curtains today, 2 days earlier than quoted.Over the moon.Quality,Colour, exactly what I asked for.fully lined.blackout.thankyou Terry's Fabrics.”

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Posted 3 years ago

“They let me order the product back in mid February 2021, knowing that it was out of stock and then I started getting emails saying it was out for delivery (this was happening 2 or 3 times a week). Finally, last week, they sent me a text saying that they couldn't get hold of me and to expect a refund. Still waiting! 3 MONTHS LATER........Absolutely rubbish!”

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Posted 3 years ago

Dear customer, it is unfortunate the design you selected was not a stocked design the suppliers amended the expected arrival date on a couple of occasions, and they eventually decided to discontinue the range. While we fully understand the delay may be frustrating, we do hope you appreciate some situations are beyond our control, but we aim to provide the best solution available. Please accept our apologies for any inconvenience this may have caused. Thank you for your patience and understanding. Kind regards Terrys

Posted 1 year ago

“Ordered on 15th March still waiting and you cannot get through to them there service is non existent”

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Posted 3 years ago

“wow wish i had read these reviews before i ordered iems was promised for delivery on 22/05 21 which was despatched that day and has now been at sheffield Fed Ex for 7 days ?? i contacted CS who confirmed it would be sorted that day, called again just now and i have been told 3 days! they didnt even ask my name or any details to follow up . In my opinion i should be refunded or be sent a replacement whilst you sort your error! £170 of my money taken appalling”

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Posted 3 years ago

“I have a couple of years of good experience with Terry's when there were no problems with products. However, my latest experience involving the return of two faulty products has been horrendous - you cannot speak to any one and progress is very, very slow. Today I got an email telling me what I needed to do to return the products, and that a further email would be sent with the free returns label attached. Still waiting for it but why on earth was it not sent with that email? Reputations are hard to earn but easy to lose. A real shake up of customer service is needed.”

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Posted 3 years ago

“No way of telephoning or emailing this company without going through an automated chat bot service. I originally complained that my curtains were damaged on arrival, after hearing nothing I paid postage of £4.49 to return the items. Five days later I received an email from Customer Services asking me to send photos of the curtains with a view to them claiming off the transporter of the goods, to see wether it was worth them arranging a collection. I replied to the email and included photos explaining that I’d already returned the goods. I had to make the attachments smaller as I was advised that emails would be blocked if too large. Yes you’ve guessed it email returned as blocked , so I’m no further forward. Very, very poor customer service and not everything can be blamed on COVID. Quick to take order money, and posting and packing and postage for returns, no problem there! Awaiting to see what happens now, but I certainly won’t use them again or indeed recommend them !”

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Posted 3 years ago

“Horrendous company! Once they have taken your money there is no way of talking to anyone it is all done by AI you just go round and round in circles. They are quick enough to take your money, NO CUSTOMER SERVICE whatsoever. Shop elsewhere!”

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Posted 3 years ago

“Payed for order back a month ago still nothing. Terrible service cannot phone, cannot email, never will I use them again”

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Posted 3 years ago

“I purchased some curtains with a no quibble refund. There was no clear note to say buyer to pay returns otherwise I wouldn't have ordered from there! The item packaging turned up damaged but didn't affect the curtain. The colour wasn't the same as the website so looked to return it to find out I had to pay £5 returns! Absolute joke! It's not clear and considering it states no quibble refund you'd assume that includes returns unless stipulated. I WILL NOT BUY FROM THEM AGAIN”

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Posted 3 years ago

“I understand the shortage of stock but trying to contact this company is beyond a joke. Obviously reading other reviews I’m not alone. I’ve used Terrys fabrics for a few years but time to find someone else and move on.”

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Posted 3 years ago

“No way of emailing, texting or phoning this Company at the moment. As Iv used them in the past trusted their good service. Hugely concerned now over a £94 + order paid for !! How sad Too Much Of this going on ... certainly a case for an Omnibus manOR National Newspaper to take up ..”

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Posted 3 years ago

“I ordered goods in January, and paid for them, it’s now March and still no curtains. Website is useless as completely unable to contact the company in any way.”

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Posted 3 years ago

“Placed online order on 10 March. No indication of delivery provided. Tracking info just says ‘order placed 10 March’. There is no way of contacting company. Recorded phone message just blames coronavirus for not being able to provide telephone support. No way of emailing company. Really disappointed with this appalling lack of customer service. I just want to know when to expect my fabric. Not much to expect. I simply can’t believe the good reviews. They must be fake.”

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Posted 3 years ago

“Completely unable to get response on phone - contact online help not good, letter 26th March - no reply, still awaiting refund for items returned on 26 February, received by Terrys on 2nd March. Something wrong with their tracking as on 12th March it said - order placed 17th February - and "not yet shipped", even though I have received them! The curtains look good though, but the service bad. Very disappointed.”

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Posted 3 years ago

“I am most disappointed with the terrible service from Terrys Textiles. I ordered some curtains £100.76 the beginning of February and paid by Pay Pal (luckily) it gave me a tracking number (doesnt work) I tried their online portal to contact them entered my order number and email address it didn't recognize my order number or email address?? I cant phone or contact anyone via portal or email! absolutely dreadful how does this company stay trading or are they .......... I am going to get a refund from Pay Pay eventually if they continue to ignore my messages (through Paypal) all I ever wanted was the order or if they were delayed at least an expected delivery date.”

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Posted 3 years ago

“Terrible company that has incompetent customer service and supplies goods not fit for purpose. Unable to speak to anyone ‘due to COVID’. That lame excuse is simply a smoke screen to hide behind their incompetence. I discovered that they do not actually make their products; the work (ie, our orders placed in good faith) are farmed out to others. Do not use this company; you’ll be bitterly disappointed if you do.”

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Posted 3 years ago

“Ordered curtain rails that allegedly arrived on 02/02/2021. Should have arrived the day before. Delivery confirmation says it was delivered and I had signed for it which was impossible as I had been working 14 hours that day. No luck with tracking where it had gone either with FedEx or Terrys fabric. I am now down 49.00 GPB and can ill afford this. No phone number, and no response to emails. Am disgusted”

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Posted 3 years ago

“Ordered fabric for the second time. They have sent the wrong colour. I have tried to contact but they are not responding. They have seen my messages on fb but are not replying. It’s a simple fix but when can’t call or get replies it’s not good enough.”

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Posted 3 years ago

“1 ⭐️/ 5 ⭐️ Tried to order for my mum (in Scotland). Order had billing address in SE London. Called up right away and corrected the “BILLING ADDRESS” Then on the Friday it said it would be delivered to SE London and not Scotland. I called and called on two numbers and no answer. Delivered to address in SE London on the Monday and now I have to pay to re direct it to Scotland. Shocking service and two members of staff totally didn’t understand the he issue and pretty much implied it was my error. I Asked if they record calls, they said they do “for training purposes”. Ironic as more training is needed all round!!! God know how much time wasted by these time wasters. Avoid”

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Posted 3 years ago

Terrys Fabrics is rated 2.4 based on 77 reviews