Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.88

4.9 Rating 32,582 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 23rd April 2025

Eden B

Temptation Gifts 5 star review on 16th April 2025

Emma

Temptation Gifts 5 star review on 10th April 2025

Rebecca

Temptation Gifts 5 star review on 7th April 2025

Nicola

Grace

1488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Came in plenty of time and product is as described. Wouldn’t order from this company again as the postage and packaging wasn’t acceptable came and it was ripped and was opened and damaged before royal received item.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, i am sorry to hear that the package was damaged on arrival, please be assured that this did not leave our warehouse ripped and opened. If you still have the packaging, please email a photo to us at customerservice@temptationgifts.com and we will follow this up with hem. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Fast delivery”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Regards, Customer Service

Posted 5 years ago

“Disappointed that plastic was used in the packaging.”

Helpful Report

Posted 5 years ago

Thank you for your review. Here at Temptation Gifts we take the environment seriously. As a company we are aware that we have a responsibility to do all we can to minimise our impact on the environment, and we are proud of our commitment to improve our “green” credentials and to work on solutions to reduce our carbon footprint. As per our Environmental Policy, the things we are now doing are: - For the vast majority of our orders we use 100% recyclable cardboard boxes - The gummed paper tape we use on our boxes is also fully recyclable - The tissue paper we use is 100% recycled acid free paper made from virgin wood pulp from sustainable sources - When we do need to use plastic packaging (for smaller, or softer gifts that do not require cardboard boxes), wherever possible we ensure it is fully recyclable and reusable - We have completely stopped using jiffy bags as they are not recyclable Please see the link below for more information: https://www.temptationgifts.com/environmental-policy Hopefully this puts your mind at ease when receiving future orders. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I was giving this as a present and was very disappointed, as I expected the bowl to be larger”

Helpful Report

Posted 5 years ago

Hi Hana, I'm sorry to hear that the Vegetable Garden Tomato Medium Old Bowl you ordered with us was not as expected. All our product dimensions are located near the bottom of the items page on our website. If you would like to get in touch and arrange for a replacement or refund, please feel free to contact our Customer Services team, via phone or email, who will gladly help you further. Kind regards, George

Posted 5 years ago

“Although I was mistakenly charged twice for my order , the refund was quick but not for the full amount I was charged. I was not impressed with what I’m assuming was a service charge. Not my mistake!!!”

Helpful Report

Posted 5 years ago

Hi Linda, thank you for your review. As per our email correspondence on 13th January your order went through twice, which is why you were charged twice. This order was dispatched to you on 13th January, and the second order was cancelled and refunded in full. Please be assured the full amount was refunded back to you, and there was no service charge. Please contact your bank for further information. Kind regards, Customer Service Team

Posted 5 years ago

“1234567890 ten characters to get past the minimum.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for your review. I am sorry to hear that the Poppyfield Blue Henley Shape Mug that you bought has now cracked. This will almost certainly be due to Thermal Shock (Splitting through rapid expansion). Dunoon recommend " Avoid pouring boiling water directly into fine cups and mugs. Always put the milk in first, or if you do not take milk, pour the water over the back of a teaspoon." Please also see more care instructions here:http://www.temptationgifts.com/gifts-by-brand/dunoon/caring-instructions Please check your emails, as I have sent you an email just now to help resolve this for you. We apologise for the inconvenience caused. Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“While I appreciate Temptation Gifts shipping to the United States I have to say that the packing of the items was horrible. In fact I lost 2 of the 4 glass sleeves. I think that if they were properly packaged I would have received all 4. Other than that, the company has been fantastic in working with me to refund my money and again I am SO appreciative of them even shipping to the US.”

Helpful Report

Posted 5 years ago

Hello Rebecca, Thank you for your review. We apologise again that two of the Mercury Crackle Glass Jar Sleeves arrived broken. We are glad that you are happy with our customer service and resolution and hope to see you on the site again soon! Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“after spending £40 on 2 cup for gifts, I find they dont come with boxes so didn't give them as gift in the end. apparently you can pay extra for boxes but this is not clearly shown. will not buy from again.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback , i am sorry that you are disappointed that the Dunoon mugs to not come in boxes as standard. These are available to buy separately . Kind regards, Rebecca @ customer service

Posted 5 years ago

“I’ve already left a review and said that I was very surprised that the mug wasn’t boxed”

Helpful Report

Posted 5 years ago

Hello Karen, thank you for your review, some of the Emma Bridgewater mug are boxed, these are clearly indicated on our website, unfortunately not all the mugs come in boxes. I am sorry that you are disappointed on this occasion. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I haven't received it yet”

Helpful Report

Posted 5 years ago

Hello Jonas, Thank you for your email. I can advise that your order was dispatched on November 27th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as tomorrow is the 8th working day since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“I placed a one stop Xmas shop and the discount was very good. The parcel arrived at a Homebase store - perfect - and undamaged . I opened the box, I had ordered 10 mini yankees - at least three boxes were damaged and another two had been opened before. One Yankee candle holder was damaged. A replacement was send out immediately after calling them. I was a bit disappointed with the damaged boxes as they were Xmas presents - I think whoever packs them needs to make sure they are showroom condition first - I saved £55 overall but would think twice in future as I wud not have chosen damaged boxes on the shelf in a shop. I am not a big online shopper - and situations like this do make me think twice in future. Overall I am happy and wud have happily awarded top marks if everything had been spot on.”

Helpful Report

Posted 5 years ago

Hello Ian, Thank you for your feedback, i am sorry that your order was not as it should be, however i am pleased to see that we resolved this for you, and hope that we see you on the site again soon. kind regards, Rebecca @ customer service

Posted 5 years ago

“I was pleased with everything I ordered except the plate. When I see a description of a 'cake plate' and it costing £15 I expect it to be a plate to put a whole cake on not a side plate, I would send it back but I'm disappointed that I have to pay postage and packaging myself for the return of something I believe is falsely advertised. It would cost too much to buy packaging and send it back safely and undamaged. Such a shame.”

Helpful Report

Posted 5 years ago

Hello Antonia, Thank you for your review. As per the product name and description, the Starburst 22cm Boxed Cake Plate has a diameter of 22cm. We always urge customers to check the product descriptions before ordering items to avoid disappointment. We do hope that you still use and enjoy the Starburst 22cm Boxed Cake Plate. Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Paid for postage, then found another site with free postage 😂”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, we aim to remain competitive with our delivery prices, i do hope, however, that you are please with the Yankee gift set that you ordered from us. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Dissapointing customer service for an order of over £50”

Helpful Report

Posted 5 years ago

Hello Beverly, Thank you for your review. As per our correspondence last week, the Yes Studio Mini Emery Boards are sold singly. The site shows the four designs that we have and states in the product description that you will receive just one of these four designs at random. We always recommend that our customers read the product descriptions when purchasing to avoid disappointment. We hope that you/the recipient are still happy with the item! Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“The product was great for price .mix up with delivery was sent an email saying out of stock then next day the goods arrived .otherwise all ok”

Helpful Report

Posted 5 years ago

HI Kathryn, Many thanks for your feedback, this is an automatic e-mail which is sometimes sent out to account holding customers when you close your internet browser before an order is placed. Even if you then follow up with an actual order it will still send this automatic one. I can assure you that your order with us has processed successfully and was dispatched 2 days ago without issue. Apologies for this confusion, Kind regards, customer service

Posted 5 years ago

“Firstly the customer service is fantastic, very efficient and super fast delivery. However we have had one Jellycat replaced with a second, packaged allot better (for our newborn) however it is stil faded and tatty looking, which is an utter disappointment since this is the only major present we have purchased for our daughter. We live on a british military base also so purchasing from a store is not possible.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am sorry that you are disappointed with the bunny, my colleague picked him herself and as these bunnies come to us directly from Jellycat they are new and of the quality we would expect, however if he is not as you would like, you are of course more than welcome to return him to us, please just let us know. Kind regards, customer service

Posted 5 years ago

“Hey, goods arrived a week after I ordered, and two were completely the wrong colour. Very well packaged, no issues. When I asked if I could drop them back, they're only 500m up the road I was told no, the yard was securely gated, and it wasn't policy...it isn't locked in the day by the way, and they would accept a courier delivery...so why not me dropping them off. So now I have to go to my office, 16 mile round trip, when the returns vouchers get there, pick up their returns voucher, fill it out, pack and wrap, queue at the post office, and wait until their confirmation of receipt, and I must also take a photo of the goods and the website photo to show them the difference between 'blue' and 'green' which is what arrived. When I said surely they had the stock in place, and they ran the website so why was I doing it, they could verify in seconds, I was told, there must be some reason we do it like this. Yes, a stupid one that's not thought through. How can a successful business like this lose track of common sense? Here's also an idea, how about allowing returns back via their owned shops too, with the original invoice....”

Helpful Report

Posted 5 years ago

Hello Paul, thank you for your feedback, i am sorry that the baubles you have received appear to be the wrong colour, regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. As we are a closed warehouse operation here , we are unfortunately unable to accept returns as we don't have the facilities to do so, i appreciate that this is very frustrating , especially as you live so close, my apologies that on this occasion we were unable to accommodate your request. Kind regards, Rebecca @customer service

Posted 5 years ago

“I still haven’t received this item”

Helpful Report

Posted 5 years ago

Hello , Thank you for your feedback, I can advise that your order was dispatched on Monday 11th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @customer service

Posted 5 years ago

“Items arrived on time and as described, the only comment is that goods were available cheaper elsewhere despite the price reduction”

Helpful Report

Posted 5 years ago

Hello Hilary, Thank you for your feedback. We are firstly glad that your items arrived in time and you were happy with the good received! We often have discounts throughout our site and our prices are always highly competitive. I will of course pass your comments regarding prices on to our marketing team. Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“I was more than happy with the quality, choice and delivery of the goods but, THEY sent me too many chocolate bombs, in fact they emailed me to tell me so before the parcel arrived, I was asked to print the label and take the package back to the post office and as a thank you could keep one extra from a box of 12, of which I had ordered and paid for one. I wrote back stating that I could not get to a post office, I live in a rural area, am disabled and cannot walk very far, and work 9-5.30 when the post offices are open. They wrote back saying they would arrange for a courier to collect the additional bombs, but I wasn't allowed to keep the extra one after all because of the additional costs they would incur sending a courier out. I think this episode of extraordinarily rude customer service has put me off Temptation Gifts.”

Helpful Report

Posted 5 years ago

Temptation Gifts is rated 4.9 based on 32,582 reviews