Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.88

4.9 Rating 32,581 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 23rd April 2025

Eden B

Temptation Gifts 5 star review on 16th April 2025

Emma

Temptation Gifts 5 star review on 10th April 2025

Rebecca

Temptation Gifts 5 star review on 7th April 2025

Nicola

Grace

1488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Goods were fine. It was the post that was awful. Took a total of neary two weeks from ordering. It was well known that Royal Mail were having problems so why carry on letting them have our goods. Just ordered one of an identical item that I had from you from another firm. Ordered Saturday and was here at 1130 hrs on Monday by DPD. At every phone call I was told “just Waite another couple of days”.”

Helpful Report

Posted 4 years ago

Hello Glyn, Thank you for your review. I am very sorry to hear that your order arrived late. We apologise that you were told to wait longer multiple times. Unfortunately, if Royal mail have not updated the tracking details of a parcel, it can be very difficult for us to ascertain when the parcel might be delivered. Since you have ordered the items from another retailer, we would be more than happy to provide a free return and refund on this occasion. Please get in touch with us if you would like to take this route, and we can send you the returns label. Apologies once again for the delay. Kind regards, Chloe Customer Service

Posted 4 years ago

“I wish I could leave a review but unfortunately I still haven't received my order... Apparently it has been sent on November 25th... It must be on its way, I hope so ! If you have any information, please let me know. Thank you.”

Helpful Report

Posted 4 years ago

Hello, thank you for you review, i am sorry that your order has not yet arrived. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Covid-19 Coronavirus Update : Please be aware that some international airmail orders may take longer to deliver due to possible restrictions on flights and internal processing in your country. We still expect the vast majority of parcels to most destinations to be delivered in normal time frames but for some, delivery may take longer than listed Please rest assured that your parcel is still very likely on its way to you as this is not an unusual amount of time to wait, if you have not received your order by the end of the day on insert day and date>> it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until Friday 18th December please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Rebecca @ customer service

Posted 4 years ago

“Place an order on the 27th November but did not receive this until 3rd December which was surprising as it is estimated next day delivery but I did receive a text to inform me for some reason my parcel has been diverted. Other than that, the gift was wrapped nicely as requested. I will possibly purchase from here again, I will just allow a few days for delivery.”

Helpful Report

Posted 4 years ago

“Bought 2 note books, quality not as good as I expected.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your recent review. I am sorry to hear that the products you have received are not as expected. I have sent you an email regarding your recent order so that we can look to solve this for you promptly. I apologise again for the inconvenience caused, and we will be in contact shortly. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“I have bought from here a lot of orla kiely. The last was about 2 weeks ago and now I see my items have been knocked down considerably, so I am quite upset. Otherwise they have been 1st class”

Helpful Report

Posted 4 years ago

Thank you for your review. Whilst I can understand your frustration, unfortunately we have to start and end promotions at some point , and in a 24/7 online world unfortunately there is no time where customers are not online shopping with us, therefore at some point we will start a promotion sometimes within minutes/seconds of orders being placed. Kind regards Emma - Customer Service Assistant

Posted 4 years ago

“The packets came in a envelope instead of a box, the musical cards were squished, and it was disappointing. Covid makes you not want to return stuff to postoffice so Im unhappy. The items are always nice, but damaged is horrid at this time especially.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your recent review. I am sorry to hear that several of your cards have arrived damaged/squished. I have just sent you an email regarding this, and hope that we can rectify this for you as promptly as possible. Please accept my apologies once again for the inconvenience caused. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“Very pleased with purchase lovely mugs well packaged so arrived in one piece.”

Helpful Report

Posted 4 years ago

“gave it 3 stars for the chocolate...delivery was 3 days too late, thought I had ordered in plenty of time ( 10 days)..lucky I bought one in a service station for £4.99 day before birthday just in case ...I appreciate with the current situation that post can be delayed but turned out to be an expensive bar of chocolate”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. I am so sorry to hear that your order arrived late, we would usually expect standard deliveries to arrive within 5 working days of the order. We do send our standard orders via Royal Mail who are experiencing delays in some regions. We apologise for any inconvenience caused. Kind regards, Chloe Customer Service

Posted 4 years ago

“I ordered one small item and ended up with an unnecessary mountain of plastic! Please address this as I don't want to stop shopping with you but this is so wasteful and bad for the environment. Even if part of it is from recycled plastic, it is not a sustainable option.”

Helpful Report

Posted 4 years ago

Good afternoon Danielle, Thank you for your recent review. We endeavour to ensure that all our orders are shipped in the most environmentally friendly condition possible. As such, all fragile items (such as mugs and glass jar candles) are packed in paper tissue and recyclable small bubble wrap. Our boxes are all recyclable cardboard, which we then seal with paper tape. Only are airbags and large bubble wrap cannot be recycled, however we recommend keeping this for reuse which we do for all packaging material we received with our returns. Please see below link for our environmental policy: https://www.temptationgifts.com/environmental-policy Nonetheless, I have passed your message onto my Head of Fulfilment to look at and make any necessary changes to ensure we remain as environmentally diligent as possible with our packaging. I am sorry for the inconvenience caused by this, and rest assured we are constantly looking at ways to adjust and change how we pack and ship our orders to be as environmentally safe as possible. Kind regards, George James @ Temptation Gifts

Posted 4 years ago

“I ordered from Temptation because they were the preferred seller of Dunoon. Unfortunately, two of my four cups were not packaged properly and arrived shattered. The two broken ones were laying in the bottom of the box while the two intact cups were standing up (no damage to the box exterior at all). They were quick to refund the cups and a nominal shipping fee, but Temptation won't replace them without a new order and a new shipping fee (more than the refund). As a preferred seller, they got this one wrong.”

Helpful Report

Posted 4 years ago

Hello Sharon, thanks you for your review, i am very sorry that 2 of your mugs arrived broken. I am afraid that due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not a viable option for us, therefore on this occasion we refunded you for the mugs and an additional part refund for the shipping to reflect the lower cost of your order. Our sincere apologies for the inconvenience and disappointment this has caused. kind regards, Rebecca@ customer service

Posted 4 years ago

“The gifts themselves were fine but the packaging was too much plastic. I would not order again from them until this is addressed.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. I can confirm that both the cardboard boxes and tissue paper are recyclable through normal curb- side collections. Bubble wrap and the air bags can usually be recycled through your local ‘Household Waste and Recycling Centres’, please visit your local council website for further details on recycling in your area. I hope this reassures you of the quality of the packaging materials that are used. Kind regards Emma @ Customer Service

Posted 4 years ago

“While I was happy with my eco purchases I was not happy with the non eco way in which they were packed, paper bags wrapped in bubble wrap ,ribbon wrapped in bubble wrap was absolutely crazy do much plastic packaging used for no reason !!! Nothing I ordered was breakable so it needed no plastic at all to protect it! Will not use them again for this reason.”

Helpful Report

Posted 4 years ago

Thank you for your email enquiry. We endeavor to ensure that all our orders are shipped in the most environmentally friendly condition possible. As such, all fragile items (such as mugs and glass jar candles) are packed in paper tissue and recyclable small bubble wrap. Our boxes are all recyclable cardboard, which we then seal with paper tape. Only are airbags and large bubble wrap cannot be recycled, however we recommend keeping this for reuse which we do for all packaging material we received with our returns. Please see below link for our environmental policy: https://www.temptationgifts.com/environmental-policy Nonetheless, I have passed your email and photo onto my Head of Fulfillment to look at and make any necessary changes to ensure we remain as environmentally diligent as possible with our packaging. I am sorry for the inconvenience caused by this, and rest assured we are constantly looking at ways to adjust and change how we pack and ship our orders to be as environmentally safe as possible. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I ordered a xmas gift for a friend, candle burner and 4 yankee tarts, and paid for it to be gift wrapped, when it arrived it felt very lightweight, opened it to discover no tarts, phoned to complain and was asked are you sure the tarts are not in the box, NO, Grudgingly they are going to send out the 4 tarts, i asked for refund on the gift wrapping, can you imagine my shame if i ever found out my friend only received the burner, plus when i bought it , it was £14.99 next day it was reduced to £11 69 so moral of this story dont get gift wrapped as you dont know whats missing”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review. I am sorry to hear that you did not received your wax melts. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We generally do not gift-wrap entire orders, unless specified by our customers. However this is a process we are looking into to make clearer for future. Your missing wax melt tarts have been shipped to you from our warehouse today, and are expected to arrive within 1-3 working. Your gift-wrap has also been refunded and should appear within your original payment method within 5 working days. I am sorry again for the inconvenience caused. Regards, George @ Temptation Gifts

Posted 4 years ago

“Hello Temptation Gifts Team, I love buying Dunoon mugs from you, for my family and friends in USA. Unfortunately, the only available delivery option is an express delivery by FedEx, which is extremely expensive costing more than the mug itself. I would really appreciate some more affordable delivery options with longer delivery times. Sincerely, Alexander Malysh”

Helpful Report

Posted 4 years ago

Hello Alexander, Thank you for your review. We are pleased to hear you like our Dunoon mugs! I am sorry to hear that you are unhappy with our international delivery charges, due to the current situation we are only using Fedex delivery service to USA. Please see full details here; https://www.temptationgifts.com/international-delivery We are however constantly reviewing the situation. Kind regards, Emma @ Customer Service

Posted 4 years ago

“Wrong items sent unfortunately and when I informed them they offered to send the correct items but couldn't take the others back as they were opened! Nevertheless I have had the product before and was very happy with it”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, we are very sorry that we sent the wrong fragrances to you and of course usually we would send the correct ones and request the incorrect items back, however on this occasion as you had already opened the diffusers, regrettable we are unable to take them back and send the correct ones to you in this instance. Our apologies, kind regards, Rebecca @ customer service

Posted 4 years ago

“Sadly, while the product received was very similar, same price etc, it wasn’t the scent of Yankee candle I ordered. It’s okay, but the new scent is not as good as the one it replaced.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are so sorry to hear that you received the wrong candle. If you could email us photos of your delivery note and the candle you received, we can look into this matter further for you. Kind regards, Chloe Customer Service

Posted 4 years ago

“Sorry not too happy. Delivery was only with DPD possible and cost a fortune. But it was fast I admit. The mugs are beautiful”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. Due to the ongoing Covid-19 pandemic we have decided to suspend our Standard Royal Mail Airmail delivery service, and are now shipping all our international orders via FedEx. I cannot confirm an exact date when we will make our Royal Mail Airmail service available again. But, rest assured that we will keep all of our customers notified of when we do so. I am, however, pleased to hear that you are pleased with the mugs and the fast delivery Kind regards, Rebecca @ customer service

Posted 4 years ago

“Les tasses sont magnifiques, la livraison est rapide mais je regrette que les frais de port pour la France (plus de 39 euros pour 4 tasses) coûte presque le prix de 2 tasses. C'est exagéré! Je ne recommanderai plus. Margot.”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback, I am sorry to hear you are unhappy with the shipping charge. Due to the ongoing Covid-19 pandemic we have suspended our standard international delivery service, Royal Mail Airmail, and are currently shipping all international orders via FedEx. This is a much quicker and more reliable delivery service. I cannot confirm when we will be returning to our Royal Mail Airmail service. However, please rest assured that we will of course notify all of our international customers at the time we decide to resume this service. Kind regard, Rebecca @customer service

Posted 4 years ago

“Thank you very much for the Wonderful Card it was so beautiful I liked it so much I decided to keep it myself”

Helpful Report

Posted 4 years ago

“I had no issue with the items bought but the amount of unnecessary packaging used is completely unacceptable in this day and age... ! Consequently I won’t be ordering from them again....”

Helpful Report

Posted 4 years ago

Thank you for your review regarding our packaging. We try very hard to ensure that all items are sent out with the appropriate amount of packaging to ensure that the item arrives safely, and if the amount of packaging used is excessive, we of course like to know so that we can ensure more training is given where necessary to stop wastage. I can advise that the bubble-wrap and air bags are fully recyclable in your plastic curb side collection, though this might not be the same for international customers like yourself. Please be assured that we take the use of plastic, and the environmental implications seriously, and welcome all feedback, good or bad, so that we can continually improve all that we do and look forward to updating our customers on our packaging improvements as soon as possible. For more details, please visit the below link to our Environmental Policy page: - https://www.temptationgifts.com/environmental-policy Kind regards, Rebecca @ customer service

Posted 4 years ago

Temptation Gifts is rated 4.9 based on 32,581 reviews