Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.88

4.9 Rating 32,581 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 23rd April 2025

Eden B

Temptation Gifts 5 star review on 16th April 2025

Emma

Temptation Gifts 5 star review on 10th April 2025

Rebecca

Temptation Gifts 5 star review on 7th April 2025

Nicola

Grace

1488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am delighted with my order. I'm less happy with the FedEx invoice for the customs charges. Long live Brexit. I had forgotten that aspect. I wish they had warned me. I will remember that for the next few times. I will avoid ordering from UK unfortunately.”

Helpful Report

Posted 3 years ago

“Refunded me promptly as smell was wrong. Not their fault. Maybe wrong label on jar.”

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Posted 3 years ago

“I received a coaster which was clearly marked,”

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Posted 3 years ago

Good Afternoon Gill, Thank you for your review. We are very sorry you are unhappy with your purchase and may we kindly ask you to email customerservice@temptationgifts.com so we can rectify this for you promptly. Kind regards, Charlotte @ Customer Service

Posted 3 years ago

“I ordered and paid for girt wrapping on three Christmas mugs. When the mugs arrived they were not gift wrapped. I phoned Temptations gifts and the person in customer services immediately refunded the money. I was however disappointed as I now have to gift wrap them myself! Can’t understand how this was missed?”

Helpful Report

Posted 3 years ago

Hello Roger. I'm glad we handled the situation well in responding to your phone call and refunding you immediately. Our apologies again for the human error in missing your request. Regards. Tim, Customer Service.

Posted 3 years ago

“The cup itself is lovely. However, considering the price...... and I am aware that gift boxes are additional.... I do not believe the cup should have arrived wrapped in cardboard "mesh" in a very large cardboard box. This was very disappointing as the cup was a Christmas gift.”

Helpful Report

Posted 3 years ago

Good Morning, thank you for your review. We are sorry that you are disappointed with how your mug arrived. We are now using ECO packaging instead of any plastic materials, we try and wrap the mugs in a particular way as they are fine china and need to be completely secure. We are always striving to improve so we appreciate your feedback. Kind regards, Charlotte @ Customer Service.

Posted 3 years ago

“The products and delivery were fantastic, however i was very disappointed that after i had bought the yankee candles that they were further discounted a few days after my purchase. I appreciate i got them on a good deal, but felt customer service should have given a better response than a "tough luck" attitude when emailed. I spent £170 and was planning on purchasing again with another large order, but the uniformed response of not willing to come and go with the difference of £12-£13 refund just annoyed me and i have terminated my subscription with them. Its all about the money and clearly not the customer satisfaction.”

Helpful Report

Posted 3 years ago

Good Morning Kristeen. Thank you for your review, as per our original email correspondents at the time, As a company, we have promotions running throughout the whole year, these will increase or decrease subject to the event. Therefore informing our customers too far in advance is not feasible as these promotions may change when it comes to the day we go Live. We email all of our customers that are subscribed on the agreed day with our new deals, when we have settled on them and they are guaranteed. You may of course, at your own cost, return your original orders for a full refund of the items, and place a new order with the heightened promotional discounts. However, when placing a new order we cannot guarantee your desired items will be in stock. Again, we apologise for all the inconvenience caused. If there is anything else I can help you with please do not hesitate to get in touch. Please see the T&C's that explain our promotional changes. Regards, Charlotte Customer Service @ Temptation Gifts.

Posted 3 years ago

“I have only given 3 stars as although I have found the service from this company very good in the past, this time I was very disappointed with the packaging of one item. Ordered two of the same item. One was beautifully packed in the East of India box with the little drawing depicting contents. The other was in a tatty plain box that was of an inferior quality cardboard. As these were gifts I was very disappointed. I emailed Temptation Gifts and was basically told this was how they had been received from the manufacturer and they had no control over it but my complaint would be passed to packaging. And that’s it! I’m still not happy. Have ordered quite a lot of East of India items in the past and always been beautifully packed. I will think twice now before I order anything else.”

Helpful Report

Posted 3 years ago

Good Afternoon Wendy. We are very sorry that this has happened. Please may I kindly ask that you email us at customerservice@temptationgifts.com and we will investigate this further for you so we can resolve and rectify it. Kind regards, Charlotte @ Temptation Gifts.

Posted 3 years ago

“Happy with purchase but the orla kiely items reduce other 20% after I bought it!”

Helpful Report

Posted 3 years ago

Hello Jenny, Thank you for your order and review. I am glad to hear you are happy with your new Orla Kiely items. Whilst I can understand your frustration regarding the discount, unfortunately we have to start and end promotions at some point, and in a 24/7 online world unfortunately there is no time where customers are not online shopping with us, therefore at some point we will start a promotion sometimes within minutes or seconds of orders being placed. Hope this helps! Chloe Customer Service

Posted 3 years ago

“The prices look to be American dollars but my order was $60 more than I anticipated. Won’t order again”

Helpful Report

Posted 4 years ago

Hello, thank you for our review. all our prices and shown on our website in UK sterling as we a UK based company, however on the top right hand side of every page is a Currency Converter. Click over the text "Currency Converter" to open a drop down menu and choose a different currency in which to display all the prices on the site. You can display our GBP prices in US dollars, Euros, Japanese yen, Australian dollars, Canadian dollars, Indian rupees or Swiss francs. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I was really excited to see some great Yankee Candle scents on the site so got myself some wax melts and 3 x candles. The wax melts were great - strong smelling and delicious. The candles - sadly not so good. One had zero scent at all, even though I burned it fully for 3/4 hours, and the other two had very minimal scent throw. Really disappointed, not at all what I would expect from Yankee Candle. I don't think I would buy candles from this brand again. Customer services did give me a refund for the candle with zero scent and their response was very quick so I would use Temptation Gifts again.”

Helpful Report

Posted 4 years ago

Good morning, thank you for your recent review. I apologise again that your Yankee jar candles had zero through and a weak scent. This is not the quality we expect from our jar candles and will of course be taking this up with our supplier promptly. I hope this experience does not deter you from considering us again and we very much look forward to seeing you on our webstore in future. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“one of the items didn't look as good a quality as the photo, but to return it would be at my expense!!! I won't be ordering from this place again”

Helpful Report

Posted 4 years ago

Hello Lian, Thank you for your review. I am very sorry to hear you were disappointed with your experience with us. Could I kindly request that you email a photo of the item you were not happy with? It is possible you may have received a faulty item, in which case we would be happy to offer a free return. We look forward to hearing from you. Kind regards, Chloe Customer Service

Posted 4 years ago

“The postage was too high for a small, flat, card. It can be posted as a large letter. Dispatch speed was ok.”

Helpful Report

Posted 4 years ago

Good morning, thank you very much for your feedback. I will of course pass this on to our marketing team. I apologise for any inconveniences caused and hope that this has prevented you from purchasing from us on this occasion. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“Very pleased with card/ gift thank you”

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Posted 4 years ago

“Item arrived damaged returned to Temptation Gifts for a full refund as now out of stock. Customer service excellent- packaging not soy so great!”

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Posted 4 years ago

“I have no issue with the company. Unfortunately the item that I ordered had a fault, which I reported. They asked me to send a photograph to show the problem, which I did. They issued me with a pre-paid return address sticker and promptly returned my money.”

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Posted 4 years ago

“Unfortunately it's not like the one I had 2020. Was smaller, really fun filled pages and end of the week highlight at the bottom. Not impressed with this one unfortunately”

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Posted 4 years ago

Hello Florence, Thank you for your review. I am sorry to hear that you are not happy with your new diary. We are aware that The Bright Side have recently changed their design of these diaries and we will pass your feedback on to the manufacturer. We do hope you decide to shop with us again in future. Kind regards, Chloe Customer Service

Posted 4 years ago

“Beautifull cups. fast delivery. Unfortunately I had to pay import taxes due to Brexit... so the price became very expensive... Impossible to buy again...”

Helpful Report

Posted 4 years ago

Hello Paolina, Thank you for your review. We are so sorry to hear that the cost of the import tax has discouraged you from ordering. We always try our best to keep our international shipping fees as affordable as possible, so perhaps in future you may be able to order from us again. Kind regards, Chloe Customer Service

Posted 4 years ago

“Ordered for a Saturday delivery on a Friday morning and it didn’t arrive until the following Wednesday. I called them to find out where my parcel was a day before it arrived & the customer service lady was very kind and said it had been misrouted, but I wasn’t even offered a refund for paying for Saturday delivery. The parcel box was very damaged, however luckily the actual item wasn’t.”

Helpful Report

Posted 4 years ago

Good afternoon Hollie, thank you for your recent review. I am sorry to hear that your selected Saturday courier service did not arrive until Wednesday. I have just now processed a refund of the shipping fee charged on your order. This can take up to 5 working days to show within your original payment method. I have passed this onto my Head of Distribution who will take the matter up further and make a claim with our courier service, as this is not the service we expect. Please accept my sincerest apologies once again for the inconvenience caused. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“Can't fault the price and delivery but the product itself was disappointing. Bought a purse and the quality is poor. Not sure how long it will last. Probably wouldn't shop that particular make again. Looks fab though.”

Helpful Report

Posted 4 years ago

Hello Wendy, Thank you for your review. I am sorry to hear that you were not happy with the quality of the purse you bought! If you would like to return these items to us for a refund, you are welcome to do so. If you reply to this email and provide us with your order number, we can send you a trackable returns label. We look forward to hearing from you! Kind regards, Chloe Customer Service

Posted 4 years ago

“No problem with the item I ordered (a mug). However, having purchased a premium item and paid for P&P I was very surprised when it arrived with no box. Seriously?”

Helpful Report

Posted 4 years ago

Good morning John, thank you for your recent review. We do not ship Dunoon mugs with the related Dunoon giftbox. This is an optional extra, which can be selected on the product page when placing your order with us. Kind regards, George @ Temptation Gifts

Posted 4 years ago

Temptation Gifts is rated 4.9 based on 32,581 reviews