Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.88

4.9 Rating 32,582 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 23rd April 2025

Eden B

Temptation Gifts 5 star review on 16th April 2025

Emma

Temptation Gifts 5 star review on 10th April 2025

Rebecca

Temptation Gifts 5 star review on 7th April 2025

Nicola

Grace

1488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have not received the order to date. Please advise delivery”

Helpful Report

Posted 5 years ago

Hello Rodney, Thank you for your review. I can advise that your order was dispatched on November 2nd using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 8 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Thank you. The service and delivery was excellent. The 3 large jars of Yankee Candles are fine but the box of 6 Lemongrass and Ginger tea lights are unfortunately very poor. They are obviously very old stock, discoloured and the metal that holds the wick is rusty in each. The candle burns only half way then goes out and is impossible to relight.”

Helpful Report

Posted 5 years ago

Hello Margaret, Thank you for your review. I'm sorry you're disappointed with the tealights you received. Once you light the tealights, these cannot be re-lit once extinguished. Please send us in a picture of any discoloured tealight wick holders in to us at customerserivce@temptationgifts.com and we will look into this further for you. Kind regards, Alice @ Customer Service

Posted 5 years ago

“Hello, I really wanted to buy for my second granddaughter jellicat large hound but shipping is £ 29.9 very high (compared to the previous shipping which was only £ 10 and it was not cheap either). Unfortunately I can't afford it. By the way, it took a long time (3 weeks) for the little puppy to arrive.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. i am sorry that the parcel took 3 weeks to reach you.Airmail delivery is expected to arrive in 7-14 working days, however to some destinations parcels may take a little longer,if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Our Airmail shipping prices are based on the amount spent, the large Hound that you would like to purchase is currently £51.95 therefore the shipping cost is higher than the amount you paid previously for the small Hound as he was £22.95 at the time of purchase. Kind regards, Rebecca@customer service

Posted 5 years ago

“Have not yet received order placed on Oct 4. This order is actually a repurchase as previous order never arrived and I was informed by you that it had been returned to shipper due to incorrect address although address on my end was correct. I was refunded the purchase price of the order but not shipping costs which I feel is inadequate. I have previously shopped with you and had no problems with very good service.”

Helpful Report

Posted 5 years ago

Hello Nancy, thanks you for your feedback regarding your last order with us. Unfortunately after checking the details i can confirm that the address on this order was incomplete, resulting is this being sent back to us. as we sent the item out in good faith to the address stated, therefore on this occasion we refunded for the item returned only and not the shipping. I have emailed you regarding this today. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Also great service, quick delivery and items just as described packed well”

Helpful Report

Posted 5 years ago

“Given the name, I'd think Temptation Gifts understands that when a gift is given there is a giver and a receiver. Unfortunately, that doesn't seem to be the case. If you purchase multiple items for a gift, you can't get a gift receipt or gift box to hold them. You have to do so individually. All the email notifications go to the purchaser. I requested that the recipient be made aware of the delivery instead of me and was told by "customer service" that it wasn't possible. Seriously? They seem to be totally held hostage by inflexible systems and unthinking service representatives. I'm amazed that the gift actually made it to the recipient. It was a most frustrating process. In terms of the actual items I purchased, they are great. I've purchased from them before but for myself. That process was fine. But, if you are actually attempting to purchase a gift with multiple items and have it delivered, I'd think again. It's a completely illogical process and one that is anything but "customer" oriented.”

Helpful Report

Posted 5 years ago

Hello Carrie, Thank you for your review. As per our email correspondence with you last week, once an order is placed we are unable to update the email address on the order as it is an automated system. As per your request, we therefore left the gift receipt in the order so the recipient knew it was for her. She also would have received a text in the morning from DPD letting her know that a parcel was on the way to her, The parcel was delivered on 17/09/2019 - we truly hope the recipient it happy with her gifts! Kind regards, Jaye @ Customer Services

Posted 5 years ago

“Candles turned up and one of the lids had smashed leaving broken glass in the box which consequently went on the floor and sofa which caused me to cut my arm. When I complained I was told I'd be sent another lid... Ridiculous.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, I am very sorry to hear that the lid of one of the candles has arrived broken. as in my earlier email , Kindly email a photo of the candle to me, and one of the box if you still have it, we will then of course send a replacement lid to you with 1st class post. I apologies for any inconvenience caused, Kind regards Rebecca @ customer service

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Order received promptly and the necklace and earrings are lovely, however I paid extra for gift boxes and the white padded inserts in both gift boxes had dark smudges on them. Rather disappointed.”

Helpful Report

Posted 5 years ago

Hello Therese, Thank you for your review. We are sorry that the gift boxes both had dark marks on them. We kindly request that you email us a photo of the two gift boxes that you have received. On receipt, we of course would be more than happy to resolve this for you with a refund or a resend. We look forward to hearing from you and apologise for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“Lovely gift apart from the lettering kept falling off. Even know I was sent a sheet of letters to replace any that come off but it was too much hassle for a gift”

Helpful Report

Posted 5 years ago

Hello Rachel, Thank you for your feedback and your email to customer service i am sorry to hear that a couple of letters had fallen off when you received your jar, unfortunately I think that the hot weather makes the glue less sticky. as in our reply, We did send a sheet of the letters to you and hope that you can stick new letters on to make the jar as good as new. I apologise for any inconvenience caused, Kind regards Rebecca @ customer service

Posted 5 years ago

“Bought the Carrie Elspeth You're a Star Sentiment Bracelet as a gift for a friend who had just gone through heart surgery. Very disappointed that the star came off almost immediately when worn, ruined my gift.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, i am very sorry that the star bracelet is faulty. Please email a photo f the bracelet we will then of course send a replacement to you. Please always contact us in the first instance with any problems regards any items brought from us, so that we can help rectify the problem if possible. you can email us: customerservice@temptationgifts.com I apologise for any inconvenience caused, kind regards, Rebecca@ customer service

Posted 5 years ago

“Great product but I feel p&p is very high for such a small item.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review regarding our shipping price, we constantly review our delivery charges to remain competitive, and offer free standard UK delivery for orders of £49.99 and over, i am sorry that you feel the p&p price is high for the 1 item, I will of course pass this on to our marketing team. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Disappointing - not the best on-line shopping experience I have had.”

Helpful Report

Posted 5 years ago

Hello Monica, Thank you for your review. I am sorry that you are disappointed with your shipping experience. I understand that you returned the bag that you ordered as you were disappointed with the colour. Your return was received and refunded at the weekend, so this should have been returned back to you now. I hope that your experience does not put you off ordering again and please be rest assured that we were keen to get your issued resolved for you with no delays. Kind regards, Jaye @ Customer Services

Posted 5 years ago

“The plastic where you put the money in was broken”

Helpful Report

Posted 6 years ago

I am sorry to see there was a problem with your recent order. Could I please ask you to email a photo of the broken item to our customer service team and we can of course look into this for you. Kind Regards, Temptation Gifts Customer Service

Posted 6 years ago

“To long time before delivery !”

Helpful Report

Posted 6 years ago

Thank you for your review. We apologise for your order arriving later you anticipated. We have an exceptionally good turn around on our orders dispatched so it is unfortunate that you did not receive yours as promptly on this occasion. International orders are processed differently once they leave us and this can alter the delivery date but for international orders which would extend the expected delivery time scale. Kind regards Sharon Customer Service

Posted 6 years ago

“Gift was well wrapped but they forgot the chocolates. It wasn’t as good as I was hoping for. To rectify this they just sent the chocolates late. I would have expected a little more to rectify their mistake.”

Helpful Report

Posted 6 years ago

Hello Andrew, Thank you for your review. As per our emails to you earlier this week, we are very sorry indeed that the chocolates were missing from you order. On the rare and unfortunate occasion that an item is missing from a customer's order, we always try to rectify this as swiftly as possible by sending out the item that was missing with our premium delivery service, as we did for you. Regrettably from time to time we do make mistakes and for this we apologise. We do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Delivery and communication excellent. Purchased 4 Dunoon cairngorm mugs in January for everyday use. These mugs look attractive, are pricey and unfortunately stain very badly. After a few uses, I find it necessary to soak the mugs in a recommended cleaner to get rid of the unsightly stains. I prefer bone China mugs and have several but these are most definitely the worst for staining. Does anyone else have this problem or is it the glaze in my batch which is problematic?”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your Review. I am very sorry to hear that your Dunoon mug is beginning to stain. Dunoon advise that it may help if the mugs are rinsed immediately after use, as any residue left in them may result in discolouration from the tannins present in tea and coffee and if there are stains developing inside a mug ,to fill the mug with water and add a small drop of bleach, leave overnight and then rinse well. This will not harm the glaze but will remove the stains. We can also advise you for the safest long-term protection to wash the mugs by hand using a mild detergent and a soft cloth, please avoid abrasive cleaners and scourers as these can scratch the glaze. Please see the link below for more information for this. https://www.temptationgifts.com/gifts-by-brand/dunoon/caring-instructions If the mug continues to stain, please drop us an email to let us know and we can of course look into this further. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Too small. Very cute but not like the one I got 8 yrs ago from cold water creek.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback, i am sorry that you are disappointed with the size of the Medium Tumblie Sheep Dog, the details of the size is included in the description of the item on our website, to help with selection. You are welcome to return him to us if he is not as expected, please contact our customer service and we can advise further. Kind regards, Rebecca @ customer service

Posted 6 years ago

“I havnt received the package yet, so I cant say anything about it. Hope it will arrive very soon.”

Helpful Report

Posted 6 years ago

Hello Gun, Thank you for your review. I can advise that your order was dispatched on 12th December using Royal Mail and their international partners. Parcels sent with Airmail are expected to arrive in 7-14 working days. As yesterday was the 7th working day, please allow the full delivery time and rest assured that your order is on the way. Kind regards, Rebecca@ customer service

Posted 6 years ago

“Order arrived in ggod time though disappinted with the Sophie Allport placemats. In the online photo they looked white to match cloth napkins but on receipt they are grey.”

Helpful Report

Posted 6 years ago

Hello Dawn, Thank you for your review. I am sorry you are not happy with the colour of the Christmas Holly & Berry Fabric Placemat compared to the Christmas Holly & Berry Set of 4 Napkins. I will pass the comments onto the marketing team to see if we can make the colour of the Christmas Holly & Berry Fabric Placemats more clear on our site. Kind regards, Jaye @ Customer Services

Posted 6 years ago

Temptation Gifts is rated 4.9 based on 32,582 reviews