Temple Knight Reviews

Name: Temple Knight
Address: Marlbridge House, Enterprise Way, Edenbridge, Kent,, Edenbridge
Rating: 4.87

4.9 Rating 485 Reviews

98 %

of reviewers recommend Temple Knight

Company Reviews

Metrics

Info

4.9

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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Temple Knight 5 star review on 6th April 2017

Joe Ellis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“READ AND BEWARE!! Had a printer issue so rang these guys, seemed very efficient and came to fix the printer, all with no problem. We were so impressed with the service that we decided to take up their offer of a maintenance/repair contract at just under £200 for 12 months......HUGE, HUGE MISTAKE!!!!!!! Its all politeness and nothing is too much trouble at the outset but what they don't mention at any point is that by the time they send you the following year's renewal invoice you are already outside of their cancellation window and when you call to discuss its a very abrupt 'its in your contract' tough luck reply. Wonder how many businesses they have caught out like this?? We, like a many others I expect, had decided that we would update our old printer instead of renewing the annual contract. On contacting them we were then told that we were already contractually committed as per their T's & C's (which has an early cancellation window that expires BEFORE they send you out the renewal invoice) so once you receive it, its too late and you don't have the option to cancel, therefore having to pay for a further 12 months cover!! We, like many others I'm sure, ended up having to pay £189 for a further 12 months repair coverage on a printer that we had already thrown out prior to receiving our renewal notice. Our only consolation is that ultimately it's Temple Knight's loss since, due to expansion of the business and COVID homeworking, we now have a total of 9 printers and Temple Knight will never get a penny more of our money for looking after them, it is now being spent through a company with appropriate moral standards that don't intentionally try to 'have one over' on their existing client base.”

Helpful Report

“Just be careful.... very polite and helpful when you first get in touch and give you a wonderful offer of a 2 year maintenance contract. Then nothing for 2 years until you receive a invoice which turns up when it’s to late to cancel the ever green contract. And even if you no longer have the printer they want another 12 months money or the threats start...... just be a little bit careful”

Helpful Report

Thank you for your email. We are very sorry to hear that you were unhappy with our service. One of our Management Team will be in touch to discuss. Kind regards Temple Knight Marketing Team.

Temple Knight is rated 4.9 based on 485 reviews