Temple Knight Reviews

Name: Temple Knight
Address: Marlbridge House, Enterprise Way, Edenbridge, Kent,, Edenbridge
Rating: 4.87

4.9 Rating 485 Reviews

98 %

of reviewers recommend Temple Knight

Company Reviews

Metrics

Info

4.9

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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Temple Knight 5 star review on 6th April 2017

Joe Ellis

Anonymous

Anonymous // 01/01/2019

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“Luke came to install our New Printer. Apart from the obvious downtime he configured a combination of 20 PCs/laptops with minimal disruption to our staff. Printer is GREAT thanks!!”

Helpful Report

Hi Matt, Thank you for the kind review, and glad you're happy with your new printer and our service, we will pass on the praise to Luke. Thanks from the TK Marketing Team

“Greg was very quick, efficient and friendly. He quickly fixed our faulty printer and left the area clean and tidy.”

Helpful Report

Hello, Thank you for the review and that you are happy with our service. We will pass on the praise to Greg and you know where we are in the future. Thanks from the TK Marketing Team

“Always friendly and always helpful, Temple Knight respond quickly to all our requests. The chemical products used on our machines also are pleasant smelling and do not stick the office out”

Helpful Report

Hello, Thank you for the review and happy we can assist you, we will try and make the smell even better if you require our services again in the future Thanks from the TK Marketing Team

“The engineers Anthony and then David came out for the repair of our main colour printer. Excellent, friendly, helpful and efficient service from all concerned. I would not hesitate to recommend the firm again.”

Helpful Report

Hi Max, Thank you for the kind review and happy we could assist you! we will pass on the praise to both engineers Thanks from the TK Marketing Team

“Anthony was efficient and got to the problem straightaway. Got the printer working and explained what the issues are in terms of parts wearing out etc. He then carried out some cleaning and oiling bits of the printer. Job well done”

Helpful Report

Hi Ahmed, Thank you for taking the time to write the kind review, glad you are happy with our service, and if you ever come stuck again you know who to call Thanks from the TK Marketing Team

“Prompt response and arrived at the time specified. Carried out work with minimum of fuss but unfortunately 1 of the 3 replacement parts I needed is no longer available so waiting on quote for a new machine.”

Helpful Report

Hi Gerry, thanks for your review. I’m sorry we were unable to locate one of the parts you needed on this occasion. Unfortunately, due to the age of your machine the manufacturer has stopped producing some of the parts and none of our suppliers were able to source the one you needed. If you do decide to upgrade the machine, we can help you with replacement options to suit your requirements and budget. Many thanks from the TK Marketing Team.

“The engineer came when expected, as they always do from TK, and he was very polite. He worked on the machine quickly and efficiently and fixed the problem for us. He kept me informed of what he was doing and at the end he showed me that the noise had gone and explained to me what had been making it. He cleaned up after himself and took his rubbish away with him! I am always impressed with the quality of engineers that TK employ. I have never had a problem with any of them.”

Helpful Report

Hi Jill, Thank you for the great review, and happy we could help you. You know where we are in the future! Thanks from the TK Marketing Team

“Very pleased with the service Temple Knight offered. My business is very printer dependant and Temple Knight were able to get an engineer out same day I made the call. My concern was that I did feel the price was quite expensive as the call out fee only applied to the first 30 minutes - however I asked Luke to keep within the first 30 minutes if at all possible and he was extremely effective and did so which made the fee perfectly adequate. Business was in a fair state of chaos today due to lack of printing since Friday and Luke was extremely friendly and managed to work around the mess to get this problem sorted - now working perfectly. Big thanks to Luke and Temple Knight!”

Helpful Report

Hi Twizler Greeting Cards, Thank you for the kind review after choosing us to come out and look at your printer. We will pass on your kind words to Luke about the visit, and we're always happy to help in the future, you know where we are! Thanks from the TK Marketing Team

“Our printer was leaving marks all over our print outs. The very helpful and cheerful engineer from Temple Knight came out swiftly and professionally, completely serviced the printer and repaired the part which was causing the marks. We now have an 'as good as new' printer and perfect print outs! Very satisfied customers.”

Helpful Report

Hi Michaela, Thank you for the kind review and glad you're back to new. Always happy to help in the future! We will pass the praise on to the engineer Thanks from the TK Marketing Team

“Staff were very polite, very helpful and swiftly organised a repair visit for me. When our plotter failed the day after the repair visit, they waived the call out charges and only charged for labour. Quick and clear invoicing. I would recommend their services.”

Helpful Report

Hi Janice, Thank you for the kind review and glad we could help. You know where we are if you need anything else! Thanks from the TK Marketing Team

“Contactable helpful and friendly.”

Helpful Report

Hi Mr Ryder Richardson, Thanks for taking the time to write a review. We are very happy that you enjoyed our service and if there is anything we can do to help you in the future please do not hesitate to contact us.

“Engineer arrived at the agreed time - performed the repair quickly and updated us with the situation.”

Helpful Report

Thanks David for that review. If we can be of service in the future, please don't hesitate to contact us.

“clear explanation of issue with printer & polite engineer”

Helpful Report

Hi Andrew, Thanks for the positive review. Glad we could be of service to you.

“Very good service, they were able to overcome a very tricky problem with our Dell printer”

Helpful Report

Hi David, thank you for your review. We are very please that your printer is now working and that you were happy with the service you received. If there is anything we can help with in the future please let us know.

“Sorry to say but this time I am not happy with the service. 1. Engineer turn up without any appointment. I was not in the Office yesterday, could not monitor progress. 2. It was said that it would take about half hour to disconnect finisher from large printer but it turn that it would take more. 3. I asked specifically that large printer would work after disconnecting finisher and tray would be fixed, engineer disconnected but now printed papers are falling on floor and there is no tray to hold papers. It could be better conveyed and better managed with planning.”

Helpful Report

Hi Arjun, thank you for your review and we are sorry that you are not happy with our service. For clarity, you asked us to remove your finisher when attending site to fit other parts to your copier. We did not charge you a callout fee and agreed just to charge you per 30 mins. Our engineer did call you, but there was no answer on the phone number provided. The engineer attended anyway and found staff on site. He was given permission to fit the parts and remove the finisher by Ms W H (Name removed for data protection). The engineer informed this lady that there was no catch tray for the paper, but he was asked to remove the finisher anyway. Once the finisher was removed, the engineer fully tested the machine to make sure it was printed correctly. Ms W H then signed the engineer’s paperwork to say that she was happy with his work. Our service manager then contacted you shortly after with the details of the catch tray required for your machine, but you advised him that you did not want the quote and that the copier was actually under a maintenance contract with another supplier. You then informed him that despite doing everything you asked us to, you would refuse to pay any of our invoices. We will attempt to contact you shortly to resolve this issues, but if you would like to call us before, we can be easily contacted on: 01732 860 900.

“I have found everybody very polite and helpful”

Helpful Report

Hi Stephanie, thank you for your review, we are really pleased to hear that you were happy with the service you received from us. If there is anything we can help with in the future please let us know.

“fast and efficient service and always with a smile!”

Helpful Report

Hi Alison, thank you very much for taking the time to write this review. We are really glad to hear that you are happy with the service you received. If there is anything that we can help with in the future, please let us know.

“Excellent service very helpful staff, experts in the field”

Helpful Report

Dear Siobhan, thank you very much for writing this review. We are really pleased to hear your are happy with the service you received. If we can help with anything in the future please get in touch.

“The chap came to my office and mended my printer. He knew what the problem was and dealt with it effectively.”

Helpful Report

Dear Neil, thank you very much for taking the time to write this review. We are really pleased to hear that your printer is now fixed. If we are able to help with anything in the future please let us know.

“Provided information requested & were pleasant on the phone.”

Helpful Report

Hi Alyse, thank you very much for writing this review. If we can assist with anything in the future please get in touch with us.

Temple Knight is rated 4.9 based on 485 reviews