Temple Knight Reviews

Name: Temple Knight
Address: Marlbridge House, Enterprise Way, Edenbridge, Kent,, Edenbridge
Rating: 4.87

4.9 Rating 485 Reviews

98 %

of reviewers recommend Temple Knight

Company Reviews

Metrics

Info

4.9

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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Temple Knight 5 star review on 6th April 2017

Joe Ellis

Anonymous

Anonymous // 01/01/2019

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“Any difficulties that we experienced with our printers were swiftly resolved. All the engineers sent out to fix the problem were incredibly polite and always left the workstation in a satisfactory condition.”

Helpful Report

“Our engineer James Bentley, was incredibly helpful and efficiently fixed our printer. James was very polite and left the workstation in a satisfactory condition following the completion of his job. We would be very happy to be in contact with James in future should we experience any difficulties.”

Helpful Report

Hi Ryan, Thank you for taking the time to write this kind review, we will pass the praise onto your engineer. If you require our services again, please don't hesitate to get in touch. Thanks from the TK Marketing Team.

“I think Novak is an excellent engineer. Thank you.”

Helpful Report

Hi Patrick, Thank you for the kind review. We will pass the praise onto your engineer and if you require our services again, you know where we are. Thanks from the TK Marketing Team.

“Our service engineer Novak was very nice and helpful in getting our printer and photocopy machine sorted quickly.”

Helpful Report

Hello Columbia School, Thank you for taking the time to write this review, glad we could be of assistance. If you need our services again, please don't hesitate to call. Thanks from the TK Marketing Team.

“Precise fixing of Printer problems, Novak Srviu fixed the printer and updated the software, so a good service.”

Helpful Report

Hi Andy, Thank you for taking the time to write this review, glad we could get you back up and running. We will pass the praise onto your engineer, and if you require our serviced again - please don't hesitate to get in contact. Thanks from the TK Marketing Team.

“Really helpful engineer and did a great job with our copier. Thank you”

Helpful Report

Hi Neil, Thank you for the review and glad we could assist. We will pass the praise onto your engineer, and if you require our service again - please don't hesitate to call. Thanks from the TK Marketing Team.

“Efficient engineer”

Helpful Report

Hi Dawn, Thank you for the kind review, we will pass on the praise to your engineer. If you need our services in the future, please don't hesitate to get in touch. Thanks from the TK Marketing Team.

“Completed printer service on day agreed. Clearly communicated what they would do and what additional repairs are needed. Friendly repair engineer.”

Helpful Report

Hello, Thank you for taking the time to write this review. Glad we could be of assistance and if you require our services in the future, please don't hesitate to call. Thanks from the TK Marketing Team.

“We called up last Friday and this morning Novac Silviu turned up at about 08.00 and did a fantastic job on cleaning and repairing our Kyocera machine. He is obviously very knowledgeable which gives us confidence. This is the first time that we have used Temple Knight but we will certainly use them again.”

Helpful Report

Hi Ian, Thank you for taking the time to write this review and glad we could assist you. We will pass the good feedback onto the engineer, and if you require our services again, feel free to get in contact. Thanks from the TK Marketing Team.

“Today Novac came over and he was so helpful! He fixed our office printer with ease, he was so informative and gave us great advice on what to expect and what we need to get the printer back up and running again! We will certainly be using Temple Knight again, thank you for sending us a lovely employee with such knowledge! Dani!”

Helpful Report

Hi Dani, Thank you for the kind review, and the good feedback on the engineer - we will pass this on and maybe get him a beer! Glad we could assist you and feel free to contact us if you need our services again. Thanks from the TK Marketing Team.

“They always provide a great service on each visit, promptly resolving any issues we have.”

Helpful Report

Hi Catherine, Thank you for the kind review, glad we could be of assistance. If you require our services again please get in touch. Thanks from the TK Marketing Team.

“Excellent service from beginning to end, a wealth of knowledge and expertise. I would thoroughly recommend without hesitation.”

Helpful Report

Hello Jon Davin Foods, Thank you for the taking the time to write this kind review. If you require our services in the future please don't hesitate to get in contact. Thanks from the TK Marketing Team.

“We have a 'pensioner' of a plotter here (well over 15 years now) and engineers have commented on how well it's been looked after. All down to your servicing and our care. Unfortunately today we have a broken belt and few other problems - the engineer came within 24 hrs. of calling but hopefully all will be well again in a few days. I'm awaiting the call from the office to let us know the damage - will keep you posted!”

Helpful Report

Hi Wendy, Thank you for the kind review and we will keep looking after your pensioner whenever you need it! Thanks from the TK Marketing Team.

“Great to have someone to go to when the printer starts playing up! We use it a lot in the office so it can delay work if it is not working. Michael (335285) came to fix an issue we had with the print not sticking to the headed paper we had and he was very cheerful and efficient. He explained what we needed to do and did not get annoyed with me asking so many questions.”

Helpful Report

Hi Sharon, Thank you for taking the time to write this review, and glad we could assist! We will pass the praise onto the engineer. and if you require our services again feel free to give us a call. Thanks from the TK Marketing Team.

“Service was swift and efficient, with no problems and minimal downtime.”

Helpful Report

Hello, Thank you for the kind review and glad we could assist, feel free to get in contact if you require our services in the future. Thanks from the TK Marketing Team.

“It really doesn't get more boring than printer repairs does it? I just want it sorted out for me - and these guys are my go to for just this. I trust Temple Knight not to take advantage, and suggest silly repairs for me. They are always free to pop by in the next 24-48 hours. My staff are happy after a visit, and it makes that dreaded, boring task, much easier to get done.”

Helpful Report

Hi Kirsten, We couldn't put it better ourselves! Thank you for the kind review and feel free to get in contact if you require our services in the future. Thanks from the TK Marketing Team.

“Engineer Luke came in today, was cheerful and helpful and our tired and complex printer is working fine now. Hopefully for long because we had been making call-outs every week.”

Helpful Report

Hi CVS Brent, Thank you for taking the time to write this review. Glad we could get you up and running! Please feel free to let us know if you require our services again in the future. Thanks from the TK Marketing Team.

“We telephoned for an engineer on Monday and were told to expect one on Tuesday at any time between 9am and 5pm. We asked if they could ring us half an hour before their arrival. We never received this call and the engineer never arrived. I finish at 1pm but returned at 4pm as my colleague needed to leave. I waited until 5.40pm. There was no answer phone at Temple Knight so that I could leave a message. The engineer arrived at 9am on Wednesday and quickly solved the problem so I don't have an issue with him. (Michael 335287)”

Helpful Report

Hello and thank you for your email. I'm sorry you were not happy with our service on this occasion. I have checked with the service team and both our service manager and service Coordinator did try to call you to advise there was a problem. They both said that the number just rang with no answering service. With regards to calling us, our office hours are Monday to Friday 08:00 - 17:00 as you will see on our website. We are pleased that the issues were resolved in the end, and hope we can continue to provide an excellent service to you, as we have for many years.

“Very good and quick maintenance service!”

Helpful Report

Hi Annalisa, thank you for your feedback. We are pleased that you find our service quick - the service team do work very hard to get to all of our customers as soon as we can. Thanks from the TK Marketing Team.

“The guys are always cheerful and helpful. we always get a quick response”

Helpful Report

Thank you for your feedback, we always appreciate it and forward it to the engineer and his line manager.

Temple Knight is rated 4.9 based on 485 reviews