Temple Knight Reviews

Name: Temple Knight
Address: Marlbridge House, Enterprise Way, Edenbridge, Kent,, Edenbridge
Rating: 4.87

4.9 Rating 485 Reviews

98 %

of reviewers recommend Temple Knight

Company Reviews

Metrics

Info

4.9

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Temple Knight:

Temple Knight are a bespoke agency for managed print solutions. We specialise in servicing and repairs of printers, photocopiers, plotters and scanners.

We offer ad-hoc repairs as required, or fully inclusive service and maintenance contracts for multiple brands including: Brother, Canon, Dell, Develop, Epson, Fujitsu, HP, Konica Minolta, Kyocera, Oki, Ricoh, Utax, Xerox, Zebra and many more.

Our head office is based in Edenbridge on the Kent / Surrey border, and our engineers are based across the South East including London. Our engineers are never too far away guaranteeing you a fast onsite response.

Our service team are manufacturer trained and experienced in all the equipment we service and repair. In addition to manufacturer training, we also operate an in-house training program, which we believe is second to none. To back up our engineers, we have a highly qualified service team and parts department with links to manufactures and suppliers across the globe.

Temple Knight offer a highly professional, yet personal one stop service for all your printing and photocopying requirements, whatever the size of your organisation.

For more information on any of the services we offer, please just give us a call on 01732 860 900 or 0800 142 2737.

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Temple Knight 5 star review on 6th April 2017

Joe Ellis

Anonymous

Anonymous // 01/01/2019

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“Engineer (Anthony) arrive on time, was polite, friendly and tidy. Our printer is now fixed and we can continue working as normal. Well done!”

Helpful Report

Hi Sharron, Thank you for taking the time to write this kind review. Glad we could help get you back up and running! We will pass the praise onto the engineer. Thanks from the TK Marketing Team.

“Engineer arrived early and fixed our problem quickly”

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Hi Jeremy, Thank you for the review, and glad we could be of assistance, if you require our services in the future, you know where we are! Thanks from the TK Marketing Team.

“Michael (334795) turned up and had our machine fixed in no time, it is now working perfectly. Good job!”

Helpful Report

Hi Mick, Thank you for writing the review, glad we could assist you and that you're back up and running. We will pass the praise onto the engineer. Thanks from the TK Marketing Team.

“"Fast, friendly and efficient service as always - many thanks"”

Helpful Report

Hi Cordie, Thank you for taking the time to write this review, glad we could assist, you know where we are if you require our services again. Thanks from the TK Marketing Team.

“Rapid service response, friendly and knowledgable service engineer. Highly recommended.”

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Hi Tom, Thank you for the great review, we will pass the good feedback onto the engineer. Thanks from the TK Marketing Team.

“""Always helpful and keen to sort any issues quickly and efficiently”

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HI Lucy, Thank you for the kind review and glad we can be of assistance. You know where we are if you need us. Thanks from the TK Marketing Team.

“Repair dealt with quickly and efficiently.”

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Hi Sue, Thank you for taking the time to write this review, glad we could help. You know where we are if you require our services again in the future. Thanks from the TK Marketing Team.

“""Came out within 24 hours sorted the problem in less that 15 minutes. Excellent service.”

Helpful Report

Hi Andrew, Thank you for taking the time to write this review, glad we could help you so quickly. If you require our services again, you know where we are. Thanks from the TK Marketing Team.

“"Temple Knight arrived the following working day following my phone call and fixed out problem =)"”

Helpful Report

Hello, Thank you for taking the time to write a review, and glad we could assist. If you require our services in the future, you know where we are. Thanks from the TK Marketing Team.

“Got the engineer in only after the second call. Despite an appointment, nobody turned up the first time. Interestingly, the operator said their records showed that the fault had already been repaired when I called the second time. However, the second time round the service engineer (Michael 334695) arrived and fixed the machine. It's working seamlessly now.”

Helpful Report

Hi CVS Brent, thanks for your review and comments. Unfortunately, the service team have no record of the first call you say you booked. We have gone through our CMS system and cannot see any calls booked by your company since July. However, we are pleased that your machine is now working seamlessly. Don’t forget, you can always book calls through the customer portal on our website. Thanks from the TK Marketing Team.

“Temple Knight offers a professional service with skilled maintenance people.”

Helpful Report

Hi Martin, Thanks you for the good feedback, glad we could be of assistance. Thanks from the TK Marketing Team.

“A very friendly and professional firm. Luke recently came out to look at our printer and the problem was solved very quickly and efficiently. Lots of helpful advice was given. I would highly recommend them”

Helpful Report

Hi Louise, Thank you for the great feedback, and glad you're back up and running, if you require our services again, you know where we are Thanks from the TK Marketing Team.

“Although the engineer attended next day he only cleaned machine in parts and told me I needed new head.Charge was £138.00 for his visit which I had to accept. 2 days later received a quote of £700.00 plus VAT for engineer to return and fit head. Obtained head from an alternative supplier for £300.00 and machine now fully operational so not happy at all from Temple response due to cost”

Helpful Report

Hi Steve, thanks for your review and comments. We are sorry that you were not happy with our service on this occasion. The engineer did attend to investigate a fault with your Canon Plotter. Unfortunately, after investigating the faults your machine required 3 parts to be replaced. The quotation we provided included all 3 required parts and the labour to fit them, not just the Printhead as your comments suggests. If you have not replaced all 3 of these parts the error codes will return. As always, we are more than happy to discuss this with you. Please feel free to call us on: 01732 860 900. Thanks from the TK Marketing Team.

“Quick reliable service. The engineer, Novac Silvu, very friendly, knowledgeable, quick and efficent. :-)”

Helpful Report

Hello, Thank you for taking the time to write this review, we will pass on the good feedback to Novac! Thanks from the TK Marketing Team.

“Very prompt attention to request to call. Helpful and efficient engineer (Anthony) who called.”

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Hi Simon, Thank you for the kind review, we will pass your praises onto Anthony Thanks from the TK Marketing Team.

“Temple Knight are a great company. Always on time and very helpful. The New printer was delivered on time and installed with no hassle. Luke the engineer was extra helpful taking all my staff through the functions of the printer to make sure we could get the best out of the equipment. I would refer all my contacts to temple Knight for their printer needs.”

Helpful Report

Hi Aran, Thank you for taking the time to write this kind review. We will pass your praises onto Luke, and hope the printer serves you well. Thanks from the TK Marketing Team.

“Dave visited us today and was very polite and helpful, the most thorough engineer that we have had out to fix our ongoing issues with our Plotter.”

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Hi Kira, Thank you for taking the time to write this review, we will pass the praise onto Dave the engineer! Thanks from the TK Marketing Team

“Temple Knight were very helpful on the telephone and an engineer (Greg) attended site the next day. He managed to get the machine working to it's best ability and advised us of the need for repair. Temple Knight then called to give a quote for the repair items.”

Helpful Report

Hi Lyn, Thank you for the kind review and glad we could assist. If you require our services again, you know where we are. Thanks from the TK Marketing Team

“Very polite and efficient service. Thanks.”

Helpful Report

Hi P&D, Thank you for taking the time to put a review in, if you require our services again you know where we are! Thanks from the TK Marketing Team

“Always obliging and call outs dealt with quickly and efficiently. Engineers always pleasant”

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Hi Tencer, Thank you for the kind review! We're always happy to help and you know where we are in the future. Thanks from the TK Marketing Team

Temple Knight is rated 4.9 based on 485 reviews