TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned to check the order had been received. Request was dealt efficiently, politely and friendly. Order received in a couple of days which was before the time stated of 3 to 5 days. Very impressed.”

Helpful Report

Hi Mrs E, Thank you for leaving a 5 star review of us at TechSilver, it's very much appreciated. Yes, we try to be as helpful and efficient as possible, so you get your parcel on time with the help of our friendly staff :) Have a great day.

“The watch itself is a very useful tool in helping keeping an Alzheimer’s sufferer in their own home The staff at TechSilver could not be more friendly and helpful no matter how simple your query they help you every step of the way I have used all their methods of communication Luce chat email and telephone over the years”

Helpful Report

Hello, Thank you for the positive 5 star review, we appreciate it :) We're always available to help with any questions or queries you have in the future, as we want the experience to be a stress free as it possibly can. Have a great week despite the weather!

“Bought this for my father who has dementia and goes on walk abouts , now I have peace of mind that I know where he is . Excellent product and service from TechSilver”

Helpful Report

Hello, Thank you for the positive review. That's lovely to hear that it's helped with your peace of mind, that's one of our main goals at TechSilver, to help relieve stress. Have a great day and don't hesitate to contact us if you have any questions.

“Speedy delivery and excellent website - thanks”

Helpful Report

Hi Jenny, Thank you for the positive review, it means a lot to us. We aim to be fast, efficient and easy to use, so we're glad you've had such a great experience! Have a lovely week.

“The case was of excellent quality and delivered earlier than anticipated. Fitting instructions sparse. Would help if 'remove back case of phone and then place new phone into the cradle of the case'.”

Helpful Report

Hi John, Thank you for the 5 star review. We usually included instructions on how to fit the case with ease, did you not receive this with the delivery? If you need any help feel free to contact us. Have a great day.

“All good. The Doro phone is perfect for someone with not too advanced dementia and learning how to use it in small steps. Thank you for your help on your website and prompt delivery.”

Helpful Report

Hello, Thank you for the 5 star review, it's very much appreciated. That's lovely to hear, the user should get to grips with it in no time. However we're always here to help if needed. Have a lovely day.

“TechSilver Personal alarm arrived promptly. Followed straightforward instructions to download app onto phone and all went well. Easy to connect a second phone as well. Just clipped to a keyring. Can be nearly a mile out when just using the rough location from radio masts in rural areas (but good enough for us most of the time) but selecting GPS mode for an accurate update was spot on. Need to find the ideal compromise of battery life/frequency of updates, but very happy with it so far.”

Helpful Report

Hi Andrew, Thank you so much for the positive review. Glad to hear you've go t it working and was simple to set up. We provide as much guidance as possible to get it up and running asap! May I ask what we could do in the future to get 5 stars? Have a great week.

“Could not have been more helpful in all aspects of my purchase from start to finish.”

Helpful Report

Hi Dean, Thank you for the positive review. We pride ourselves on our customer service by being as helpful as we possibly can by knowing our products inside and out! We're glad to have been so helpful to you, have a great evening.

“It works well, I have been using it for 5 Days. You can turn it off via the app to save the battery life, but it would be great if you could remotely turn it on via the app as well. That’s the only issue I found with it, like I said it works well, I’ve tried all the settings and the sos alarm it all works.”

Helpful Report

Hi Michael, Thank you for the positive review. The device does has a 'Sleeping' feature which slows down the updates when the device is stationary to help save battery instead of turning the device on and off constantly. Unfortunately it would be impossible to send a signal to something which is off, hence why i cannot be turned on remotely. In the same way a TV must be on stand by to turn it on remotely, it cannot be off . Have a great day.

“TechSilver were great, kept me informed on delivery, I bought a tv remote for my disabled mum, it was very easy to set up, I used YouTube clip and paper instructions. It is brilliant, with only 5 buttons it has helped her enormously. I felt very confident that if I did have a problem TechSilver would have been there to help.”

Helpful Report

Hi Claire, Thank you for the 5 star review. Great to hear the remote is working brilliantly for you! We pride ourselves on our customer service, so don't hesitate to get in contact if you have any questions or need advice! Have a lovely day.

“Delighted with the flip cover specifically designed for my Doro 8040 mobile. Very pleased to receive it just the day after ordering. Rendered speechless that TechSilver had gone to the trouble to include a more informative set of instructions than those provided by the original manufacturer. Well done, TechSilver.”

Helpful Report

Hello, Thank you so much for the positive review! We provide extra instructions with the case to help fit it correctly while being easy and stress free :) Have a lovely day.

“So far battery life has been a little disappointing and although for me I like the design for my 83 year old mother a more elegant design would be nice. Technically the device is going a huge way to having all the requirements for a person withe dementia calls to the device are very clear and loud but do cost £1.25.”

Helpful Report

Hi Chris, Thank you for the 5 star review, very much appreciated! The battery life is dependant on a number of factors including how often the wearer leaves the house. Thank you for the feedback, we'll pass this onto the manufacturer about the design being too masculine. The calls costing £1.25 will depend on your sim plan you have, we'll contact by email about this. Have a lovely evening.

“Being an ex-police officer I know how much effort and cost is involved in searching for a vulnerable missing person. Having done a lot of research in finding the best tracking device for a person with dementia I would strongly reccomend this company. Miles was exceptional in explaining what products were available before making a reccomendation bespoke for my mother. The service was excellant, the product was delivered the next day and setting up instructions were simple and clearly explained within a video. Following a small querry that evening I emailed and received a reply a short time later despite it being late on a Friday evening. The product appears to be everything we had been promised and overall very impressed with service as well. Would commend this company to anyone looking for this type of product.”

Helpful Report

Hi Mrs Curtis, Thank you very much for the detailed and informative review about us! We really appreciate the effort you put into this review. Here are TechSilver we pride ourselves on our customers service by knowing our products inside and out. This way we can give you the best recommendation for your situation. We also put a lot of effort into our instruction videos, this way you can avoid stress and learn about the device with ease. Thank you again for the kinds words, don't hesitate to contact us if you have any questions or need advice :) Have a great week.

“I initially purchased an all singing all dancing tracker from TechSilver. It became quickly apparent that, this was not suitable for my needs. I contacted TechSilver and spoke to Miles who offered some great advice and put me in touch with the UK tech people. After still experiencing issues, I spoke again to Miles who offered to replace the unit with one more suitable with no quibble, and with technical advice on a replacement. This was sent out same day. The service given was outstanding and I would have no hesitation in recommending TechSiler to anyone. Thanks TechSilver, and particularly Miles.”

Helpful Report

Hi Andrew, We really appreciate you taking the time to leave a review! Finding the right technology can be a difficult process, but we're really glad our team was able to help you find the right solution (eventually). Have a great weekend and let us know if there's anything else we can do!

“Great product and did what you said it would, technophobe wife set it up for her 87 year old mother and works well. She didn’t manage to sort sound bar but minor problem only”

Helpful Report

Hi David, Thanks for your review! Our TV remote is a great way to making using a TV easier, the remote is for TVs or set top boxes, so I don't think it's supposed to work with sound bars. Can I ask what we could have done better to get 5*?

“Bought the large lettered keyboard for my mum. She absolutely loves it.. Fantastic”

Helpful Report

Thank you for your 5* review! Our Large Print Keyboards are a great way for people to type with ease. Have a lovely weekend :)

“My original review was very poor, but since then, my criticism and complaint has been dealt with promptly. So I have given a much better star rating to TechSilver. And my initial complaint of not being told that The Doro phone needed WiFi was incorrect.”

Helpful Report

Thank you for updating your review Freya. We hope know you've been given the correct information that you're able to control the aspects of your mother's phone that you wish to remotely. Please get back in touch if there's anything we can do.

“Simply one of the best keyboards I have used. It’s excellent value for money. Great keys for typing, and has very clear lights on the caps and number locks buttons, which many others lack. Very easy to set up, simply plugging in the usb, and it was good to go. The keys also have a nice spring to them when typing. As a severely sight impaired individual, this keyboard has been one of my best purchases. Highly recommended, and a great website too.”

TechSilver 5 star review on 8th April 2019

Helpful Report

Hi Thomas, We really appreciate you taking the time to leave a review. This keyboard is a well-built and fantastic all round solution, especially for those with a sight impairment. We're very glad you're happy with it! Enjoy the rest of your week :)

“polite considerate service. keyboard only used for three days but seems fine.”

Helpful Report

Hello, Thank you for the 5 star review. We at TechSilver aim to give the best possible customer service, so we're glad you agree! Have a great evening.

“I initially had help from Aaron, whilst I was in Australia, on the best watch for my needs to get for my wife. After some deliberations I decided that the GPS watch was the one, as I did not need to more expensive watch at the moment. And it seemed that two way communication was better on the GPS watch too. I had trouble setting up the watch because i got in a muddle with registration. However, Miles put me straight and was very patient. His video is excellent; well presented in a calm manner. Thank you all.”

TechSilver 5 star review on 4th April 2019

Helpful Report

Hi Tim, Thank you so much for the lovely review and kinds words about Aaron and Miles, we really appreciate it! We're happy to have helped you get the right watch and help you in getting it set up. We're always here if you need any advice or have any questions. Have a great weekend.

TechSilver is rated 4.8 based on 1,200 reviews