TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

Write Your review

Tell us how TechSilver made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone is good, easy to order from a good website. Delivery was prompt and communication excellent. Only fault was the email which gives a link to English instructions. This is a short version which doesn't tell you how to set up the phone, only how to operate it. I had to download the full version elsewhere.”

Helpful Report

Hi Matthew, Thanks so much for your excellent review! We're really happy to hear you got great service from the team, and that your device arrived so promptly. Apologies that the instructions you received were too brief, and we'll certainly pass that feedback on to improve this in the future. If we may, is there any other way we could have earned a 5 star review from you? We're always working hard to improve ourselves, so please get in touch if you have any feedback. Hope you have a great day :)

“Bought a charger on line at 7pm it was despatched the next day and arrived with two days later. Very prompt, works perfectly, would definitely use this company again. Thank you”

Helpful Report

Hi Janece, It's great to hear that you received your order so promptly! We've been working really hard to make sure that everyone gets the devices they need at this difficult time, so it's brilliant to hear you enjoyed your experience ordering with us. If you ever have any assistive technology needs in the future, don't hesitate to get in touch. Hope you have a lovely day.

“Good product, good customer service, the person I spoke to was very helpful”

Helpful Report

Hi, Thanks for the great review! We try our very best to offer friendly and helpful customer service, to make sure that everyone gets the perfect device for their needs. So, we're really happy to hear that you've had a great experience with us! Hope you have a lovely day :)

“Mum, 94 years young, has bonded with her Grandpad after just one or two video calls. I wanted it purely for easy to use video calling but now realise how much it has to offer. Mum may in time explore other functions like the music. I wanted it anyway but it has come just in time to stay in touch during this Corona quarantine. What a miracle it is. To be able to share photos instantly, to have them displayed in a slide show, bringing family and friends together... amazing! just amazing! I have told my friends, the word is spreading faster than Corona. The online support is excellent. Families today are scattered the world over. Ours from South Africa to LA, from Chicago to the UK. Thank you so much for making a difference in my mum's life, in all our lives.”

TechSilver 5 star review on 30th March 2020

Helpful Report

Hi Peter, Thanks for the brilliant review, it was so nice to read all about your Mum getting to grips with her brand new GrandPad! We've been overwhelmed with the positive response we've seen since we helped to bring these amazing devices to the UK, and we appreciate you spreading the word so that we can help as many people as we can in situations like yours. Best wishes to you, your Mum and the rest of your family, and stay safe :)

“I can’t thank Granpad enough for allowing me to keep in touch with my 85yr old Nan. She absolutely is thrilled with it and can’t believe how easy it is to use. Thanks for your fast delivery and excellent service.”

Helpful Report

Hi Jenny, Thanks for the great review and your excellent feedback! We're so happy to hear all of the positive comments about the GrandPad, and it makes us feel so proud to be able to offer it for all of our valued customers. Have a lovely day, and stay safe :)

“We bought the watch for my Father who has Alzheimer’s and it gives my Mum and us peace of mind of where he is and we are so pleased & the service from Techsilver has been excellent.”

Helpful Report

Hi Karen, It's great to hear how much your new tracking watch is helping you in caring for your Father. We try our best to bring greater peace of mind to people's lives with our devices, so it was really nice to read your kind words and know that we're doing a good job. Best wishes to you and your family, and stay safe :)

“Professional and fast.”

Helpful Report

Hi, Thanks for the great review! We pride ourselves on our fast & friendly service, so we're glad to hear you had a great experience! If we may, is there any way we could have earned a 5 star review from you? We're always happy to take constructive feedback to let us improve, so feel free to get in touch with any comments you have :) Have a lovely day, and stay safe.

“In the short time that we have used Grandpad it has proved itself valuable and well worth the investment. My mother is having to self isolate 60 miles away. She is 92 and strongly independent. We have tried to set up videochat via a mobile phone in the past but Mum convinces herself she cannot use it so refuses to. Since having Grandpad she is video chatting with everyone in the family circle. It was so simple for her to set up- she was on her own and we were talking on videochat within ten minutes of her opening the box. An absolutely brilliant product.”

TechSilver 5 star review on 28th March 2020

Helpful Report

Hi Richard, Thanks for your excellent review, it was lovely to read about your Mother's experience with her new GrandPad. The GrandPad is designed to help those who may not be too confident with technology, whilst respecting and supporting their independence with its friendly support team and easy-to-use features. It's great to hear that these things have all helped your Mother to get used to her new device! Wishing you and your family all the best, and stay safe :)

“1/ plug adapter Found good for the job 2/ Found t/v selector to work ok but found to be too small for me, fingers, too big.also my eyesight is not too good for numbers and letters.”

Helpful Report

“The TechSiver watch has been such a great help to me,my husband had disappeared on foot twice before I bought the watch,although the French police were so kind I promised I would find a tracker,I found TechSiver on google and everybody there have been so helpful I would recommend this team 100%”

TechSilver 5 star review on 26th March 2020

Helpful Report

Hi Susan, Thanks for leaving us such a great review. We're so happy to hear that your tracking watch is giving you greater peace of mind in caring for your Husband, and it's been lovely to read your kind words about our service. If you ever need any assistive techology help in the future, don't hesitate to get in touch with our friendly team. Have a great day, and stay safe :)

“I wanted to say that the Grandpad has arrived...and has already changed my Mum's life for the better! The family were unsure about purchasing, we were concerned that Mum might not be able to cope (as I explained in an initial email reassuringly answered promptly) and that it was quite a pricey item to 'fail' with! I felt sure that we could overcome any difficulties - although we are not permitted inside her building during the lockdown period. I have been so impressed by the whole experience - through ordering, queries, receiving and set up! The Grandpad arrived so promptly (on Tuesday following weekend ordering). I unpacked it in my house, wiped everything down with a wrung out soapy cloth to be sure virus free (wearing disposable gloves). Probably a 'way over the top' response but anxious about the possibility of 'contaminating' my frail 87 year old mother. I then photographed all the parts and printed these off, writing on my own comments to her. I popped everything into a new, sealable plastic bag. I took the bag to her accomodation (during my daily exercise) and arranged for her to leave her shopping trolley outside. I could see her inside! I popped the Grandpad into the trolley and left. She then collected it and took it to her apartment. Back at home I got busy with adding contact details. This was very straightforward though I had one or two queries and there were a couple of glitches. The onscreen chat help was fantastic - fast, friendly and efficient. All sorted! Then came the magic...unbelievably my tech phobic mum was video calling me! I responded and there she was! So proud of herself and so very thrilled! Worth every penny! Worth the angst about 'could she/couldn't she?' Just the very best thing to come out of this very trying time. I took another call in the evening and already she had spoken to her son, her grandchildren - and, most precious of all, to her 4 great grandchildren! During the evening I went back into the system to learn more and was delighted to find that every family member had already added photos and comments! We're all really enjoying that link too! The next plan is for Great Grandma to video call one of the great grandchildren in the morning to hear her reading! This has really motivated the little one too! My Dad's ashes are scattered at a well known garden belonging to an old friend. I have added the website to her Grandpad - I know that she will be amazed and delighted to 'explore' the garden through its gallery feature. I realise this is a long and somewhat rambling review but I really wanted to say what a brilliant piece of kit the Grandpad is! The whole situation around the corona virus is awful and terrifying - especially for someone like my mum. On the last day that we could meet I saw her (outside/socially distanced) and tried to explain what the near future would mean for her. I could see the fear and anxiety in her face but there was nothing I could do. Watching her walk into her apartment block alone was so very hard. The Grandpad has changed everything for her. Now she can face the uncertainty and confusion and she is not alone. She can still see her family and share in what they are getting up to. A wonderful product and great support system alongside. I cannot stress enough the impact of this product and the service of the team throughout. Please pass on my heartfelt thanks to all concerned. ”

TechSilver 5 star review on 25th March 2020

Helpful Report

Hi Julie, Thanks so much for sharing these kind words with us, this was a fantastic read and we're all so glad to hear just how much the GrandPad has helped in caring for your Mum at this difficult time. We brought the GrandPad to the UK with the aim of connecting people to their loved ones, and it seems that goal is being met! It's so lovely to hear that your Mum even made her first video call using the device, and that it brought her so much joy whilst she's self-isolating. We'll be sure to pass on your incredible feedback and even more incredible story to the team, who we're sure will be delighted to hear eveyrything you've had to say. Hope you have a great day, and our best wishes to yourself, your family and your Mother. Stay safe :)

“Thankyou very much. Very speedy delivery. Great email communication to set up. And then call support on top to help me get everything set up for my grandparents. Couldn’t be happier with the service. Thankyou Joyce. X”

Helpful Report

Hi Sophie, Thanks very much for your brilliant review! We're really happy to hear that you've had a great experience, and feel free to get in touch in the future if you ever need any more help. Hope you have a lovely day :)

“Just purchased for mother in law who has vascular dementia. Early days but easy to set up and accurate tracker. Needed help setting geofencing but the help number proved extremely helpful, thank you”

Helpful Report

Hi Steve, Thanks for getting in touch, we realy appreciate your excellent review! We work incredibly hard to offer the very best customer service, so it's great to hear how helpful our team were over the phone. Hope you have a nice day :)

“Good service but pricey compared with same goods from other sites”

Helpful Report

Hi Ray, Thanks very much for your great feeback and excellent review. We understand completely that our prices are a little higher than some other sites, but this is because we offer expert guidances and advice, and provide the very best service on the market. If I may, is there anything else we could have done to earn a 5 star review from you? We always appreciate feedback! Hope you have a great day :)

“Absolutely brilliant firm goods as expected fast delivery great will be using them again”

Helpful Report

Hi, Thanks for the excellent review. We work really hard to offer the very best service on the market, so we're glad to hear you had a great experience! Hope you have a nice day :)

“Exactly as advertised - delivery time faster than predicted.”

Helpful Report

Hi, Thanks for the amazing feedback! We really try to go above and beyond with our service, so it's great to hear you enjoyed your experience with us. Have a nice day.

“Easy to order, good price and very quick delivery - would strongly recommend using TechSilver”

Helpful Report

Hi, Thanks for leaving us such a great review, we really rely on feedback like this to help spread the word about what we do! If you have any assistive technology needs in the future, don't hesitate to get in touch :) Have a lovely day.

“Great website, easy to use, secure checkout and fast deliviers”

Helpful Report

Hi Seline, Thanks for leaving us such a great review! We work really hard to offer excellent customer service, so the team will be delighted to hear your feedback. Hope you have a lovely evening.

“I was extremely interested especially with the items for the elderly and handicapped. Very few people have taken this on board and giving the opportunity for the elderly to catch up with modern technology I think was and is excellent”

Helpful Report

Hi Alastair, Thanks for your great review! We really depend on feedback like yours to spread the word about what we do, and help as many people as we can, so your kind words are greatly appreciated. Hope you have a brilliant day.

“Our order was received the next day as promised and the computer keyboard is exactly as shown on your sight a brilliant product for people with impaired vision and so much easier for them to use it has made using the computer possible again for my husband I would recommend it and your company with out hesitation.”

Helpful Report

Hi Jacki, Thank you for the excellent review! We're so happy to hear that you love your new keyboard, and that isn't helping your husband so much. We really appreciate your kind words, and we'll be sure to pass this feedback on to the team. Hope you have a lovely day.

TechSilver is rated 4.8 based on 1,200 reviews