TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very helpful and polite when I enquired about the purchase. Quick delivery ordered on Monday received on Wednesday. Thank you.”

Helpful Report

Hello Ann, Thank you for leaving us a review. We are pleased that you are happy with our service in supplying you the big button keyboard.

“Excellent customer support. Very friendly and helpful. Sorted the issue with no fuss and very quickly. Thank you.”

Helpful Report

Hello Michele, Thank you for taking the time to leave us a review. We are very pleased that that you have been happy with the level of support we have provided for you with the GPS Pendant/key-ring tracker. Stay safe.

“Very helpful pre perchance phone call and reassuringly simple to use product”

Helpful Report

Hello Jacqueline, Thank you for taking the time to leave us a review. It's good that you found us and are happy with the Doro 6620 clam-shell mobile phone. Stay safe.

“We have had the watch for 2 days and so far it has been very valuable. I must admit, I did not know you had to subscribe to a £9.99 monthly fee this was not clear on the ad. Having said that, safety of loved ones is priceless, so I have paid it without question. It is very accurate and has proven to be worth it. It does say when reading more about it that you should ‘subscribe’ prior to ordering. We received the watch we ordered for £99, then found we had to subscribe to make it work, which was not as intended. That said after the short time we have had it I have been impressed and would recommend - if you are happy to fork out a monthly fee on top.”

Helpful Report

Hello Julia, Thank you for taking the time to leave us a review. I am pleased that you have found the GPS Tracking Watch a worthwhile investment. I am sorry that you were not aware of the subscription when you decided to buy the watch. Hopefully you have been informed that there are no GPS tracking devices that do not incur an ongoing charge. This is because the tracking data needs to be transmitted to the tracking app, which is rather like the monthly fee associated with mobile phone ownership. As you so rightly say "safety of loved ones is priceless", also GPS trackers in this application are to make it possible for the person to stay at home longer, the alternative of care homes being considerably more costly. Thank you for you support and stay safe.

“Bought the watch two months ago and it has worked perfectly just like its advertised. Set up is easy. No problems with signal and customer service is very good too. I would highly recommend.”

Helpful Report

Hello Stephen, Thank you for taking the time to leave us a review. Good to know you are happy with the Dementia Tracker GPS Watch and with our service. I hope you have been able to enjoy this marvellous weather. stay safe.

“I’ve been very impressed with the design of the GrandPad. It has been well thought out and is very easy to use. The support system also seems very user friendly. The only reason it didn’t get 5 stars is because the monthly fees are quite expensive but I suppose the support staff have to be paid. I bought it for my cousin who has dementia and she is struggling a bit unless she has someone with her but with a bit more practice I’m hoping she will get more confident with it.”

TechSilver 4 star review on 9th August 2020

Helpful Report

Hello Elise, Thank you for taking the time to leave us a review. It's good to know that you are happy with the GrandPad. As you say support staff costs need to be considered and are an essential part of the GrandPad service. I am afraid margins are very low so there is no scope for reducing the monthly subscription.

“The Canary Care system works really well. It provides a great reassurance that my Mum is up and about, that house is warm enough, etc. Techsilver delivered the product speedily.”

TechSilver 5 star review on 3rd August 2020

Helpful Report

Hello, Thank you for taking the time to leave us a review. I's good to know that the Elderly Monitoring System has made a positive difference to you making sure your mum is OK and with our service in supplying it. Keep safe.

“I would highly recommend the TechSilver Team to anyone. From the initial advice of what device to choose, to the set up and support at the end of the phone whenever I needed it. The tracker opened up my father's world and made me feel so much more confident. Even though my father no longer needs the device, I shall be keeping it as potentially another family member will require it. Should more time lapse then I will choose the next model as and when I need it. Thenk you all”

Helpful Report

Hello and thank you for taking the time to leave us a review. We are very pleased that the GPS Tracker Pendant/Key-ring made the looking after of your father easier. Stay safe in this lovely weather.

“Its a great thing for older people.... famtastic. My husband has Alzheimers so to get him used to it we have put only phone with photographs andd some photos and removed the other options for now.... slow and steady does it .. once he is used to that we will start to introduce the other features. It is so simple to use and for elderly people with little tech ability its a great inovation and I am sure it will be for him but it will take time to get used to The phone number seems to be california !?”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. It is good to know that the GrandPad is being useful with the care of your husband. Regarding the telephone number. If you wish this can be changed to a UK land-line number free-of-charge by requesting this from your GrandPad Support agent. As we are always striving to improve, please would you advise us on what you feel we could do to achieve a 5 star rating from you. Stay safe.

“excellent service delivered next day”

Helpful Report

Hello, Thank you for taking the time to leave us a review. We are pleased that you are happy with our service in supplying you a Doro 6620 mobile phone. Stay safe and enjoy the up-turn in the weather.

“My wife and I found your device difficult to unjam when jamming occurred. She no longer requires the tracker, as she is now permanently resident in a care home. Please will you stop taking your monthly payments from my bank account. Do you want me to return the tracker? If so, what is the address to which I should send it? Derek Gill.”

Helpful Report

“A little bigger than I expected,but that is not a problem.Keys are very touch -sensitive,and colour makes them very visible.Just what I need!!Very pleased with my purchase.Thank you.”

Helpful Report

Hello Helen, Thank you for taking the time to leave us a review. It is good to know that the bib button keyboard has made such a positive difference for you. I hope you have been able to enjoy the recent improvement in our weather. Stay safe.

“Excellent hassle free service. Parcel arrived next day. Will definitely use TechSilver again.”

Helpful Report

Hello, Thank you for leaving us a review. Good to know you are happy with the service in providing you with a Doro phone charger. Stay safe.

“Yes very good product well made serves its purpose and a super quick delivery before eta.”

Helpful Report

Hello, Thank you for leaving us a review. Do you have any suggestions as to how we might improve our service?

“I think the Doro Secure 580 will be a real lifeline for my Mum, enabling her to go out for short walks on her own. I found the information on the website really helpful, and feel that we got exactly what we thought we were getting! I couldn't believe there was such an excellent product available. There were some other really interesting products on the TechSilver website too. I did find it a little tricky at first to get the phone set up (using the Doro Experience site) and wonder if some short video tutorials would help? When you start out, you just aren't sure what some of the functions are. The manual is fine, but makes a lot more sense once you have completed the set up process and tried it out a bit!”

Helpful Report

Hello Caroline, Thank you for your positive review. It's good to know that the Doro Secure 580 mobile has been so well received by your family. It's a shame that Doro have stopped manufacturing it, otherwise I am sure we would be looking to implement your suggestion. Stay safe.

“In short, this does work. A little bit fiddly at first, but you get used to it.. l found it difficult to find out how to upgrade to a signal every minute, but that's not a real problem. I like cycling long distance on cycle paths, but with a cardiac problem l need to leave a trail, where if anything happened, l could be tracked.”

Helpful Report

Hello, Thank you for taking the time to leave us a review. Good to know you have got to grips with the Satellite GPS Tracker and that it meets your needs. Happy cycling.

“Dear Jacob, yes very impressed by your knowledge and assistance from the start together with your efficient delivery, a first class company to deal with thank you. r Ann Lazell Essex”

Helpful Report

Hello Ann, Thank you for taking the time to leave us a review. It is good to know you are so pleased with our service in supplying you with a Big Button Keyboard. Stay safe.

“This has given us peace of mind knowing our Mums location as she suffers from Dementia but still likes to take her dog out for short walks.”

Helpful Report

Hello, It is good to know that the Small GPS Tracker has met your requirements and that your mum is able to still take her dog for a walk without you worrying. Stay safe.

“Delivery spot on, The bright yellow computer keyboard is brilliant its really robust..excellent value for money Many thanks”

Helpful Report

Hello, Thank you for taking the time to leave us a review. We are delighted you are happy with the new keyboard and the delivery. Happy typing!

TechSilver is rated 4.8 based on 1,200 reviews