TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to navigate site. easy to order and item delivered within specified time. packaged well.”

Helpful Report

Hello, Thank you for the great review! We always aim to make your experience as easy and efficient as possible, so we're glad you agree :) Have a great day.

“after a little hiccup, where my small order was misplaced. I rang to enquire if the order had been posted. And the lovely fellow found the order and said he would make sure it was dispatched the same day ,which it was. I received it the day after. Thankyou...….”

Helpful Report

Hi Janis, We're so sorry again about the hiccup, there was an unusual error in our system which has never happened before, it has now been dealt with and wont happen again. Great to hear you received your order the next day :) Thank you for the positive review and have a lovely day.

“A very good purchase just what l wanted and a very fast service Well done”

Helpful Report

Hello, Thank you for the positive review! Great to hear that you're happy with your purchase :) We at TechSilver aim to get your order to your front door as efficiently as possible, so it's also great to hear that the delivery was very fast. Have a lovely day.

“A prompt delivery service with great customer service. The doro case purchased is easy to fit, giving the phone protection while making it easy to use. Very pleased with our purchase Thank you.”

Helpful Report

Hi Lynne, Thanks for the positive review and kind words about our customer service, it is very much appreciated :) It's also great to hear that you are enjoying your new phone case and is protecting it well. Have a lovely week.

“So far so good. Mapping is good and tracking too. Just make sure you have good internet access or mobile coverage when out and about (nothing against Techsilver) just for mobile users information.”

Helpful Report

Hi Lynne, Hope you had a great weekend and thank you for the 5 star review. Great to hear you are finding the tracking to be great. All our trackers have roaming sims that connect to whichever network has the strongest signal at the time and are not restricted to one network. This is a great safety feature which make them more likely to get signal in areas with poor coverage. Have a lovely week.

“The Stylus for my Doro 8030 is very stylish. However it is more expensive than the one I bought direct from Doro and I clicked on visa to pay for it but I object to having to pay for it through Paypal, I am not a lover of Paypal. Alan Sharp”

Helpful Report

Hi Alan, Thank you so much for the 5 star review. The stylus you were looking at may have been an off-brand as our prices are similar to Doro's. We also have the option to pay by card instead of Paypal. This can be found above the Paypal option and the checkout :) Enjoy the rest of your week!

“I bought TechSilver's Dementia Tracker GPS Watch and I must say, I'm glad I did because both the watch itself and the service from TechSilver have been absolutely fantastic. I have an 89 year old elderly mother with dementia who has started to go wandering and a friend on mine suggested TechSilver as he bought from them in the past and says they are also fantastic. The watch has helped me to find my mother when she goes missing, I then call her to tell her to stay where she is so I can help her back to the house, I don't know what i would do without it now. It has helped to lower my stress levels and has kept my peace of mind knowing my mother is a lot safer with the watch. TechSilver's service has also been amazing. I had a lengthy conversation with Aaron on the phone about which GPS tracker would be right for my mother. He walked me through different devices including the GPS watch, telling me all of the features of the GPS watch and answered every question I had. I was also comforted that they also have a live chat and email system so if I need advice there are many ways to contact them. I've never know a company to go so in depth with their instruction videos, you can tell a lot of work was put into them! They really helped me to understand the watch fully. You can really tell that they care about their customers by how kind and understanding they are, and that's why I will be shopping with them again in the near future for other gadgets as I have full confidence in their products. I recommend the Dementia Tracker GPS Watch and TechSilver to anyone who reads this, they have changed my life for the better and I can't thank them enough.”

Helpful Report

Hello, Oh wow, thank you so much for this detailed review of both our service and the Dementia Tracker GPS Watch, it means a lot to us here at TechSilver that you took the time out of your day to write this. This is exactly our aim, to help people such as yourself who need a helping hand in locating their loved ones as we understand it can be a difficult time for families. The Dementia Tracker GPS Watch is one of the best GPS watches on the market and is an excellent solution for locating loved ones thanks to it's many features that you've made us of, it's so great to hear that this watch has changed your life! At TechSilver we also aim to give the best experience and support possible. We make in depth guides to our GPS tracker to minimise the time for set up, making it as stress free as possible. We are always happy to help with any questions you may have :) Enjoy the rest of your week and don't hesitate to contact us :)

“Helpful advice and a great product .”

Helpful Report

Hello, Thank you for the kind words about our service, we're glad to hear you found us so helpful and are happy with your purchase. Have a great week.

“The phone case was a genuine high quality case, it was well described by TechSilver and delivered very quickly. Great company to deal with. Thanks Andy”

Helpful Report

Hi Andy, The phone cases are excellent in terms of quality and durability, so it will keep your phone well protected. Also thank you for the positive review! Have a great week.

“Excellent product. Does what it says. There are enough options to play with on the App to suit many users' requirements. My view is there is room for improvement as far as the battery is concerned. Having to charge it every other day is an issue for an Alzeihmer/Dementia patient. Similarly they (including elderly people) will find it fiddly to remove the plastic cover and connect it to the USB for charging. All in all though I am happy with the purchase.”

Helpful Report

Hello, Thank you for the great review. We'll email you separately about the battery issue to resolve it for you as soon as possible. The plastic cover over the USB port is to prevent water from getting into the device, which helps it to be water resistant. Great to hear you're happy with the purchase of your GPS Tracker, it's an excellent product to help give peace of mind and keep loved ones safer. Have a great day.

“+ I give 1 star to TechSilver's technician. + I give 2 star to the quality (of the essential part of the watch - the charging port) + I give 5 star to the online support team. My experience: - I bought a GPS watch in late Sep 2018 (£109.96), paid £9.99 monthly subscription starting October 2018. - The watch worked fine until January when it stopped charging. Note: the charging port was loose from the start so when we charged, we had to place it in an angle/on a side that helped for the best connection. - on 15th Jan 2019 I contacted support via chat. Support team was very quick and helpful. I sent photos and video of the watch for examination. - I sent the watch to Ireland for their technician to phisically examine. I had to pay for registered postage because according to the support team, the watch had been charging ok since September and so it was not the manufacturer's fault. - After their "technician's full check", the result: "...Our Support Team examined the watch and confirmed it is not a manufacturing fault, they have confirmed that the charging port has been damaged which is not repairable or replaceable..." "However you could purchase a replacement, which is now £10 cheaper." Also it was confirmed the watch issue was due to BROKEN pins on the micro usb. - I requested TechSilver to send the watch back to us. I was in deed very disappointed - having paid approx. £160 for less than 4 months of usage! Today (13 Feb) I received the watch (which was delivered by UPS but to a wrong address) and I asked my husband to help. Last try, may be we can help save the environment. He used a needle just "try to dust off the prongs" - and WOW - the watch is charging again. I would question what the TechSilver technician actually did to give such a firm conclusion that the watch was use-less then. - The watch works, but no GPS signal. TechSilver charged February's subscription on the 1st February (hence no refund, as I only could ask for subscription's cancellation on 8th February, after the result). I will have to contact TechSilver again regarding subscription as I want to continue using the watch ASAP (for our little one, so it was not ideal at all not having the watch in the last one month). + So, if you buy a watch and the charging port feels flimsy/loose pls exchange/return right away. According to Techsiver they have never had this charging port problem before.”

Helpful Report

Hi Angie, Firstly thank you for rating our support team as 5*, we really appreciate adding that in. Thanks for taking he time to leave your feedback and apologies if you're unhappy with any aspects of your experience. So regarding the charging port, the reason the technician (who is the manufacturer) mentioned that this is unlikely to have been a manufacturing defect, is we did not hear from you regarding the charging port. Usually customers let us know straight away if there's something wrong with anything they've bought from us, not wait 5 months to get in touch about it. As you can imagine it would then make sense to assume that this damage has happened after being purchased, and was not a manufacturing defect. Our manufacturer in Ireland (the technician) mentioned that it would not be advisable to pay to send it back to them, as the photos you'd sent clearly showed a damaged USB charging port. After sending it back they came to the same conclusion that was mentioned in previous emails, that it had been damaged and it cannot be repaired. We're very glad your husband was able to allow the watch to charge by poking a pin around in the charging port, however it would be illegal and dangerous for the manufacturer to have attempted to repair it in this way, hence why this did not happen. The subscription is charged on the 1st of each month until a cancellation is requested, then the payments are halted immediately. As we did not receive any cancellation from you, we did not not stop the monthly payments. Any time any customer wished to halt monthly payments, they can do so straight away and are not tied in to any contracts. Please feel free to get in touch if you have any further problems.

“I ordered a "Big Letter Keyboard For Visually Impaired (Black)" along with standard delivery. Delivery was extremely prompt; it arrived after just a few days that included Sat & Sun and it was in perfect condition. I have been using it for only a short time but it is ideal for me - I am partially sighted due to Macular Degeneration. The high contrast white on black keys are just the job. Although I retired many years ago, my present volunteering roles require much use of MS Office applications and so of particular importance to me is the fact that it is a full-size keyboard. The TechSilver website was very easy to use, especially the checkout procedures. I say this because I use a personalised high contrast theme in Windows 10 and I am surprised how difficult it is for me to use some websites, even major ones!”

TechSilver 5 star review on 13th February 2019

Helpful Report

Hi Chris, Thankyou so much for taking the time to get in touch. TechSilver was set up to help improve people's lives and it's amazing how much difference something as little as a keyboard with clearer letters can make! My father said he's never been so busy since he retired, seems you're finding the same thing :) This gave us a warm feeling reading this and we hope you have a long and happy retirement. Let us know if there's ever anything we can do!

“Have had a little trouble with connection, must be the area where my mother lives, connects when she leaves it’s 50/50 at home”

Helpful Report

Hi Brenda, Thank you for the positive review. I'll contact you through email to see if we can sort this out for you, as it may not be to do with mobile signal.

“My husband ordered the Large Print Keyboard For Visually Impaired (Yellow) and it arrived the next day even though we only opted for the standard postage. It works great and, even though I have RP and am registered severely sight impaired, I think will allow me to continue using our pc for a while longer.”

Helpful Report

Hi Julie, That's one of our goals here at TechSilver, to allow you to keep using the gadgets you love through accessible technology. So we're glad to hear that it's making a difference for you. Thank you for the great review and have a lovely day :)

“We have an 86 year old, very physically fit Dad who can walk for miles. The trouble was he doesn't know where he is going and often got lost. The last time was for 36 hrs after an all out police and helicopter search. We needed some form of tracker that he would not remove and found Techsilvers insoles. We bought him a very comfortable pair of walking shoes and removed all others from the house. A GOD SEND!! They are the most amazing and ESSENTIAL bit of technology that you can provide your loved one with who is suffering from Alzheimer's or Dementia. We can allow him to go for his wanderings to give him his sense of freedom. He can still live in his own house so from a point of view of expense, this is a far cheaper option then a care home which he would be miserable in. Worth every penny! We still have to go and pick him up but we know where he is. Thank you for making our lives easier Techsilver.”

Helpful Report

Hi Annette, First of all, thank you for taking the time out of your day to write this lovely review, it's genuinely made us all smile here at TechSilver knowing that the insoles have helped so much in keeping your dad independent. The GPS insoles are a great piece of equipment to help give you piece of mind and as you say are a great alternative to putting your dad in a care home, as he would not be happy at all. We're also here if you have any questions or need advice :) Have a lovely day.

“A prompt efficient service”

Helpful Report

Hi Phil, Thanks for the great review. We aim to be efficient as possible in order to deliver your goods fast, so it's great to hear you agree! Have a great day.

“Excellent service and excellent product, delivered speedily and in good condition..TechSilvers website is very easy to navigate which helped to make the whole process of buying from them a very comfortable experience. Well done!”

Helpful Report

Hi David, Thank you for the great review, we really appreciate it! We aim to make the buying process as simple and stress free as possible, so we're glad you agree and had a great experience with us :) Have a lovely day.

“Super quick delivery. Top notch product,super quality. Would definitely buy from them again.”

Helpful Report

Hello, Great to hear you're pleased with the speedy delivery and your purchase :) Have a lovely day.

“Delivered on time,very pleased with this good quality Phone Case Thank You”

Helpful Report

Hello, Thank you for the 5 star review, it means a lot to us here at TechSilver :) Glad to hear you're so pleased with the phone case, it will protect your phone well! Have lovely day.

“Tracker arrived quickly and very easy to setup and the app does the job so all good.”

Helpful Report

Hi Edward, Fantastic to hear your tracker is up and running with ease. If you have any questions or need advice, we're always here to help. Have a lovely day.

TechSilver is rated 4.8 based on 1,200 reviews