TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased this tracker for a family member living independently with Dementia. It is very easy to set up and simple to use. Miles' instructions were suberb and easy to follow. It gives us all peace of mind when the family member goes out and we are notified when they return home safely with the geofence. Fantastic product which enables independent living for longer.”

Helpful Report

Hi Debbie, We keep in mind that not everyone is tech-savvy, so we make the instructions as simple as possible with no jargon, so it's great to hear that the instructions were a breeze (we spent a lot of time making them!). If you have any questions then please let us know.

“The Silver Necklace is good and strong and the pendant works a treat. The only issue I had was that the silver link connecting the Pendant to the Necklace is weak and caused the pendant to fall off. I was able to find the pendant using the app - luckily it fell off beside where the car was parked. Besides that, my mother loves wearing the pendant and the app is really useful also.”

Helpful Report

Hi Jim, Thank you so much for your 5-star rating We're glad that you managed to the lost pendant with the help of the app. We haven't heard of this issue before with the necklace, however I will raise this with my colleagues to see what can be done about this, thank you. Have a great day

“TechSilver, thank you for making a difference to my life when I purchased a big button yellow keyboard. My eyesight is poor (Double vision) & my co-ordinanation is crap! I am a wheelchair user of 38 years.”

Helpful Report

Hi Paul, Thank you for the great review! It's very much appreciated. We hope the keyboard has made typing easier, rather than on a regular keyboard. Have a lovely day.

“Mum loves it but needs to use more.”

Helpful Report

Hi Lynne Thank you so much for the 5* review. We're glad to hear that Mum loves the music player. We offer full support with all orders, so if anything comes up as she uses the device more, please don't hesitate to get in touch. Have a great day!

“The service is amazing everyone's so friendly and very helpful. We ordered a new keyboard and mouse on Friday and was delivered on Monday morning. The keyboard I ordered is amazing it's so lovely to touch type with and even has a light you can attach to the keyboard. I would defiantly recommend TechSilver to other people. The two people I spoke to was Dom and Aaron they both were amazing.”

Helpful Report

Hi Donna, Thank you so much for your generous 5-star rating review. Lovely to hear how satisfied you were with our service, delivery speed and quality of the products. It sounds like Dom and Aaron did an excellent job of helping. Your kind words are greatly appreciated, and we are delighted that you would recommend us to other people. Thank you again!

“An online order -very prompt service and an excellent product. Thank you.”

Helpful Report

Thank you for your 5-star rating of TechSilver! We're glad it was such a prompt and excellent experience for you :) Enjoy the rest of your day.

“The large keyboard is very good, all the keys are sufficiently large to reduce near misses and they depress with a satisfying "click"; a positive experience but NB- the five stars apply to the keyboard only! I had ordered an accompanying wireless mouse and that refused to work at all - something to steer clear of! A more useful option would have been a separate number pad, probably essential if one is entering a lot of figures.”

Helpful Report

Hello, Thank you so much for your 5-star rating. We truly appreciate your feedback, and we're sorry to hear about the issue with the wireless mouse. It's extremely rare that products are faulty, but when they are, we will rectify the issue as soon as possible. I can see that a full refund was given for the wireless mouse (As this was preferred, rather than a replacement), so we hope this is OK. We have taken your feedback on-board to see if we can make improvement to our products in the future, thank you. Enjoy the rest of your week!

“I am very happy with my purchase it has helped me to feel my mum who has Alzheimer's is more protected as I can check in when ever I like to make sure she is at home.”

Helpful Report

Thank you so much, Wendy, for your 5-star rating. I'm very glad to hear that your purchase has enabled you to feel like you can better check in on your mum and make sure she's safe. We strive to provide exceptional services, so it's wonderful to hear that we've been able to help out. Thank you again!

“Very versatile,multifunctional device. All singing all dancing and the fact you can phone the device is a bonus. No problems so far. Very pleased .”

Helpful Report

Thank you so much for your 5-star rating and for being a loyal customer! We especially appreciate your kind words about the versatility of the device, and the fact that you can call it like a phone is definitely a bonus. We're glad that you've had a positive experience overall. Enjoy the rest of your day

“Fabulous piece of kit which is easily programmable and does the job to simplify controls for those who are cognitively challenged. To make this a 5 star, it would be good to have the scroll arrows for the channels and volume to be positioned vertically rather than horizontally. Most people are used to using the up/down arrows to scroll, so for these to be suddenly left/right makes it more confusing for the user.”

Helpful Report

Thank you so much for your review, Diana! We appreciate your feedback about the channel arrow button, I'll pass this feedback to the appropriate department. It's also great to hear that it's helping to simplify the controls to make life easier :) Have a lovely day.

“Marvellous Piece of Kit. Easy to install and use and so accurate. Fits as a key ring and has given us peace of mind when our family member is out and about. Thank you and Best Wishes.”

Helpful Report

Hi Margaret, Thank you for the kind words! One of our top priorities as a company is to provide peace of mind and relieve stress from difficult situations, so it puts a smile on our faces when we see reviews like yours! Have a lovely day.

“Service from techSilver is fast, friendly and helpful. Nothing is too much trouble.”

Helpful Report

Hi Joanne, Thank you for the 5-star review. It's amazing to hear that you loved our service! Thank you again

“Having just bought a nice brightly yellow coloured large lettered key board it is something that we needed but we could all do with a back lit key board and the Num Lock, Caps lock and Scroll lights are extremely hard to see through a sheer pin hole. Other than that all is fine.”

Helpful Report

Hi Penny, Thank you for the great review and the feedback on the keyboard purchased. I will pass on your feedback to the appropriate department to see about improvements in the future. Have a lovely evening

“Good service, quick delivery, lovely product. All great.”

Helpful Report

Hi Stanley, Thank you so much for the 5 star review of both the product and our service, it means a lot to us! We hope you enjoy the rest of your day.

“I struggled with a normal keyboard and was pleased when I accidentally came across this keyboard for partially sighted people. The black and yellow and the size of the letters are brilliant. Really recommend it.”

Helpful Report

Hi Rita, Thank you for the kind words! It's also lovely to hear that they keyboard is helping so much. Have wonderful day.

“I am pleased to report that the service of Tech Silver was excellent! Unlike probably the majority of their customers we had to return the tracker as my darling wife who has Dementia was taking the charm off and dumping it outside as well ! There was nothing wrong at all, and during the whole process the service was exemplary, which is a great pity!”

Helpful Report

Hi David, Thank you for such a great 5 star review, we really appreciate the time you took to write this. We're sorry to hear that your wife wasn't able to use the GPS tracker, we hope you find something that will help your situation. We wish you and your wife all the best, have a great weekend.

“All good, thank you. Purchased as a present for my mum's 97th birthday, and she's thinks it's great. 👍”

Helpful Report

Hi Sandra, Lovely to hear your mum is happy with her present. Thank you for the 5 star review and we hope she had a great birthday! Have a good weekend

“We bought our tracker and a month later the charging port became damaged through no fail of ours. A replacement was sent which was great. However, four months later the same thing happened again. Tech silver’s response was to upgrade to another device for £177 pound with a £16 discount! They would not send a replacement or refund, despite paying the monthly subscription too. The monthly payment is for nothing. The device works independently of them. If the device is working you never need to contact them, so you get nothing for it. I would tell everyone to avoid this company. The device itself is great but it and the company, cannot be relied on.”

Helpful Report

“I can’t recommend the granpad more highly ! It was an absolute Godsend for my mother in law during her time of need. Living overseas it was a vital link for us and her. During Covid and all the terrible restrictions it was invaluable. We could talk daily and observe what was going on and how my mother in law was. Our family lives all over the world and I couldn’t believe how clear the reception and picture was from wherever anyone contacted her. So user friendly especially for someone who had never used a smart phone, iPad or computer . Nuala helped us set it up initially and was always there to lend a hand. If for any reason my mother in law hadn’t charged the granpad or put it back in its doc I was immediately alerted. So the service was impeccable and Nuala delightful, kind, efficient and caring. The same efficiency applied when my mother in law passed away and we had to cancel the granpad. An email came straight back cancelling our prescription and with condolences. I really cannot recommend this product enough and the team working to make it so efficient . The moments we have shared together as a family have been priceless as well as all the lovely pictures we were able to send . These were of immense comfort to my dear mother in law. In truth a real Godsend!”

Helpful Report

Hello Caroline, Thank you so much for your 5* review. It's so inspirational to read that we were able to help make those precious moments with your mother-in-law even more wonderful, especially considering she is not so tech-savvy. The goal of our customer service team is to make sure that all our customers have the best experience possible. We hope you have a great day and week ahead of you!

“TechSilver were so easy to deal with, from selecting the right product, following the video instructions and successfully setting up the tracker. I'm not confident with new tech but my mother in law needed this and it's made a huge difference to her independence and our peace of mind. I'd previously bought a Granpad with excellent service so very happy to use TechSilver again.”

Helpful Report

Hi Carole, Thank you so much for your 5* review. We are glad that you are able to provide your mom a certain Independence and peace of mind. Thank you once again for your order, and we hope you have a great day ahead of you.

TechSilver is rated 4.8 based on 1,200 reviews