TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, we are still in the early days but the setup has been easy and Mum has got used to using ther Grandpad from day 1. The app works well although getting all of the family connected has taken a bit of support which has been rapid, easy and really helpful. Great service”

Helpful Report

Dear Andy, Very pleased to hear you were happy with the GrandPad and service. Thank you for taking the time to give us your feedback. The 24/7 telephone/chat support is a unique feature. Enjoy the rest of your day.

“I received my Doro Wallet today, ordered from Miles. I wanted to thank you for the excellent service. He talked me through the transaction over the phone. I am not tech-savvy. He made the process easy. Thank You.”

Helpful Report

Very pleased to hear you were happy with our service and thank you for taking the time to give us your feedback. Making technology more accessible is what we strive to do. Enjoy the rest of your day.

“Very good service and product info from your guy was excellent he was very helpful”

Helpful Report

Dear Michael, Very pleased to hear you were happy with the service and thank you for taking the time to give us your feedback. Enjoy the rest of your day.

“I purchased the GrandPad last week for my Grandma in the UK (we live in Australia) and have been nothing but impressed with the service that I received from TechSilver. They answered all of my questions and reassured me whilst making the purchase and the GrandPad has honestly been nothing short of a miracle. When I received the tracking update from UPS that it had been delivered I called my Grandma to unbox it together so she wasnt worried about it - and within 5 minutes she was calling me and I could see her for the first time in years!!! My Grandma has never been into technology, has always refused to learn or take part in any video calls on other devices over the years, so this was a risk getting it for her! But shes now had the device for 4 days and shes learnt how to take pictures, play bingo and do wordsearches! Shes also called the tech support line for GrandPad several times and has said how lovely everyone has been with her and shes been able to troubleshoot herself! I cant thank you enough - shes over the moon and so are we. This has given us the chance to see her every day now. Even she has said she has a reason to get up every morning now. Thank you!!!”

TechSilver 5 star review on 19th April 2020

Helpful Report

“Very reliable and quick service. Product choice is impressive. I bought the Grandpad and it arrived in Dublin from the UK within two days during this Covid 19 crisis. The Grandpad is an excellent product for my 86 year old dad.”

TechSilver 5 star review on 17th April 2020

Helpful Report

“First class device, and first class service and assistance from both TechSilver and Grandpad. The Grandpad device itself works well, is very well thought out, is easy to set up, and is very simple to use. All phone calls I made during purchase and setup were answered immediately by real people who were well informed and thus able to answer almost all my questions straightaway. For the few they couldn't they immediately undertook to find out the answers and got back to me without delay. What a contrast to the automated answering machines, annoying music, half-baked answers, fluff and flannel, and unsolicited sales pressure that most companies provide! Congratulations and thanks all round,”

Helpful Report

“Very pleased with your Service to me for my Phone Cover - it was ordered and delivered within 25 hours. Many thanks Robert. Portrush N. Ireland”

Helpful Report

Hi Robert, Thanks for your excellent review! It's great to hear that your order arrived so quickly, as we've been working incredibly hard to ensure our high standards of service are kept up during these difficult times. Have a great day :)

“Great products to help make life easier. There was a mistake with the delivery but this was rectified quickly despite the somewhat 'challenging' times right now. Delivery is quick. Very good customer service.”

Helpful Report

Hi Tara, Thanks for taking the time to leave us such a brilliant review. It's great to hear that you had excellent service from the team, despite the hiccup with your order's delivery! Rest assured, we'll be here with whatever help you need down the line, and we're glad your issue was resolved so quickly. Hope you have a lovely evening, and stay safe :)

“Outstanding service from TechSilver and a fabulous product (the GrandPad) which has transformed my mother's life. She is 82 and suffers from vascular demnentia. We can see and chat with her (and she us) anytime now, and that sense of isolation she felt (particularly in these COVID-19 times) has been minimised.”

TechSilver 5 star review on 13th April 2020

Helpful Report

Hi Neil, Thanks for the excellent review, it's so lovely to hear that your Mother is enjoying her new GrandPad, and that it's helping you to keep connected during these difficult times. Don't hesitate to get in touch in the future if you need any assistive technology help :) Hope you have a great day, and stay safe.

“Very pleased with the new key board - I can now type without glasses. Pity I cannot read the monitor without them. One small point, I frequently have to break off work and I do miss the sleep button. Brian”

Helpful Report

Hi, It's lovely to hear that your new keyboard is helping you so much, so thanks for leaving us a great review! We'll be sure to pass on your feedback about the sleep button to the technical team :) Have a great day.

“So far so good !”

Helpful Report

Hi, Thanks for the excellent review! It's lovely to hear that you had a great experience, so thanks for giving us this feedback. Hope you have a nice day :)

“Rescued my mum with a new phone charger! Arrived swiftly and was just what she needed. Very clear from website that it was the right one. Thanks”

Helpful Report

Hi Jennifer, Thanks for leaving us such a fantastic review. We're really happy to hear that your new phone charger arrived so quickly, and that it's helping your Mum out so much. It's more important now than ever to stay connected with loved ones, so it's great to hear that we helped you to do that :) Hope you have a lovely day.

“Great product and support for my 93 year old mum who had never had a tablet or computer before. As we are unable to be with her due to Covid -19 it has been amazing to see her progress. to”

TechSilver 4 star review on 6th April 2020

Helpful Report

Hi Fiona, Thanks for the excellent review! It's great to hear how much your Mum is loving her new tablet, and it's been lovely to see the positive response from up and down the country now that the GrandPad has been launched in the UK. If we may, is there anything we could have done better to earn a 5 star review from you? Let us know, as we're always happy to take feedback on board. Hope you have a great day, and stay safe :)

“Excellent customer service. Rang quite a few times to enquire about a GrandPad and they were always helpful. The GrandPad is brilliant and perfect for a 90 yr old self isolating. She literally took it out of the box and it’s all set up and connected to 4g and she’s now video calling us and others every day. A great product and an excellent company.”

TechSilver 5 star review on 6th April 2020

Helpful Report

Hi Richard, Thanks for taking the time to leave this fantastic review! It's so lovely to hear just how much the GrandPad is helping your loved one, and that she has picked it up so quickly. It's designed to be super simple to use, so it's great to see that this has helped you so much. If you need any help in the future, don't hesitate to get in touch. Have a great day :)

“Very quick efficient service thank you!”

Helpful Report

Hi Richard, Thanks for the great feedback! We take pride in offering excellent customer service and fast delivery, so it's brilliant to hear that you've had a good experience with us. Hope you have a lovely day :)

“The delivery was very quick and that was appreciated. Would have a 5 except a clip on albeit non essential attachment broke easily on trying to attach to the keyboard.”

Helpful Report

Hi Martin, Thanks for leaving us such a great review. It's lovely to hear that you received your order quickly, as we take pride in offering fast & friendly service to every one of our valued customers. We'll be sure to pass on your feedback, and if there's anything else we could do better next time then don't hesitate to get in touch. Hope you have a nice day :)

“Just in process of sorting it for my mum. She is extremely happy with it. Loves the large buttons and larger size to hold. I'm sure she is going to find it so much easier. Thank you so much”

TechSilver 5 star review on 5th April 2020

Helpful Report

Hi Teresa, It's so nice to hear that your Mum loves her new device. We work really hard to offer only the best assistive technology, so it's lovely to know that we're doing a good job! Hope you have a great day :)

“Having suffered a stroke five weeks ago, my Husband is no longer able to see the letters/symbols/figures on a normal size keyboard. This is a absolutely fantastic keyboard and can be highly recommended for those with poor visual fields. Thank you”

Helpful Report

Hi Hazel, Thanks for the brilliant review! We're so glad to hear that your Husband is enjoying his new keyboard, and that it's making his life a little bit easier. If you need any more help or advice in the future, don't hesitate to get in touch. Hope you have a great day.

“Dry pleased with this service. Items arrived as advised.”

Helpful Report

Hi Nancy, Thanks for the excellent review. We're really happy to hear that you had a great experience with us, so don't hesitate to get in touch if you need any help in the future. Hope you have a lovely day :)

“Perfect for the older generation to cope with new technology. Easy to use step by step, and excellent support and aftercare”

TechSilver 5 star review on 1st April 2020

Helpful Report

Hi, Thanks for the fantastic review! We're so glad to hear you're enjoying your new GrandPad. It's been designed specifically for those who aren't confident with technology, so that they can still keep in touch with loved ones. If you ever need any help in the future, don't hesitate to get in touch. Hope you have a lovely day :)

TechSilver is rated 4.8 based on 1,200 reviews