TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered your dementia day clock for my mum and it was delivered super fast. Having had the standard dementia clock for just over 3 years, the ability to just have It is Wednesday night etc is great. She was getting confused with 10am and 10pm, so was thinking it was 2pm at 2am. She also lost the ability to understand a 24 hour clock format. This simple thing allows my mum to know it is night time, then she looks at her favourite old clock and between the two she works out if its bedtime or morning. That's 3 weeks of me not being called at 2am in the morning.... 😁 Mums sleeping pattern is much better and that's having an overall improvement on her wellbeing.”

Helpful Report

Hi Stanley, Thank you so much for leaving feedback. It's so great to hear that the dementia clock is having a positive impact on both yours and your mother's life! Wishing you both all the best.

“The tracker gives you peace of mind. It allows the person you care for the freedom to go out,and takes the worry away. I”

Helpful Report

Hi Loretta, Many thanks for your review. We're happy that the device gives your that peace of mind and independence for your loved one! Have a lovely week.

“Prompt response and excellent service.”

Helpful Report

Hi Donald, Thanks for you lovely review. We're happy that you found our service excellent and we strive to keep it this way! Have a great week!

“Excellent device which really helps me look after my 85 year old Mother with vascular dementia. She really likes going out several times a day and wandering around - luckily this tracker attaches to her keys and lets me monitor her movements and find her if there is any difficulty… It’s already saved her a couple of times in the first week of using it and I highly recommend it for anyone with the same situation.”

Helpful Report

Hi Steven Thank you so much for your wonderful review! We're thrilled to hear that our device has been such a valuable tool in helping you care for your mother. It's lovely to know that it has already made a difference in her safety and well-being. Your recommendation means a lot to us, and we'll try our best to support you with your tracker, if needed. If you ever have any questions or need further assistance, please don't hesitate to reach out. Have a great day.

“Fast delivery and good quality product. I will definitely use this company again and can recommend it highly.”

Helpful Report

Hi Thank you for your positive feedback! We're pleased to hear that your delivery was prompt and efficient, and found our product to be of good quality. We truly appreciate your recommendation. If you ever have any more needs or questions, feel free to reach out. Enjoy the rest of your week!

“My only issue is the alert sound is not loud enough so if your relative goes out at night when you are asleep it would not wake you so you would not be aware they had gone out till you woke up in the morning”

Helpful Report

“Outstanding customer service and satisfaction, The other day I found myself worried that my mothers tracker had a problem after not picking up on a sate-a-light. Thank goodness we bought our tracker from Techsilver and not another email only communication company, (we have all been there) I phoned the help line & straight through to Aaron, a caring member of the back up customer service team to talk to. He immediately took over the tracker to check the system making sure everything was working and safe.He said they can sort it out from their end and to wait for instructions from him, with in the hour. I had a phone call and email with written instructions, as a customer looking after Alzheimer's/dementia is stressful enough, but the support of tech silver technical support team is invaluable. Thank you for be there. This company go above and beyond the normal expectations with customer service and satisfaction. I can not speak highly enough of this company, personal service & a Company with old fashioned standards & values in a modern day tech world we live in. Nobody likes problems or something that's not functioning correctly, but keep calm, talk nicely to Techsilver they will do all they can do in their remit to help you. As I have said to talk to someone human on the phone, sorts problems quicker than 10 emails. Generally its operator error but this time it wasn't. So thank you Aaron for sorting things so quickly your end.”

Helpful Report

Good Afternoon. Wow, thank you for leaving such a wonderful review! It's really appreciated! We'll pass on this feedback to Aaron, as I'm sure he'll be really grateful for your kind words. TechSilver try our best to solve issues as quickly as possible as we understand that devices like this are important for the user's wellbeing. We try to go above and beyond when we can. Once again, many thanks for taking time out of your day to do this and have a great week!

“TechSilver service was excellent. They done everything they promised and the quality of goods was excellent.”

Helpful Report

Hi Alexandria, Thanks so much for leaving us 5 stars! We work hard to ensure our customer service is top notch and it's great for this to be recognised! Have a lovely week.

“This music machine absolutely delighted my 91-year-old father who has Alzheimer's. He very quickly learned to switch it on and off so that was great. The main reason I do not give it 5/5 is that the volume control is very unsophisticated - great idea to have it hidden and use of it is really easy but it is just not sensitive enough: either the music is too soft or too loud and both are a real issue as you will appreciate.”

Helpful Report

Hi Jenny, Thanks so much for leaving us a review! We're glad to hear of the joy that the music player is bringing to your father. We'll look into the sound issue that you raised. Have a lovely rest of the week :)

“Promot reliable and efficient service”

Helpful Report

Hi there, Thanks so much for your 5 star rating :) We work hard to ensure our customer service team provide exceptional service and we're glad you think so too. Have a fabulous week!

“The latest tracker with much increased battery life is a great improvement”

Helpful Report

Hi Ruth, Many thanks for your lovely feedback :) We're happy that you're getting on well with our waterproof GPS tracker. Please don't hesitate to contact us if we can help with anything else!

“It has brought peace of mind! My wife enjoys several short walks a day and since wearing the pendant I can easily track her and have no worries of losing track of her.It's a boon!! Many thanks”

Helpful Report

Hi Charles, Thanks so much for leaving us 5 stars! We're so glad that the GPS pendant is working well for you and your wife :) Have a great week!

“Very helpful and available”

Helpful Report

Hi Philip, Thank you for the review, it means a lot to us :) So we can improve our service, may we ask how we could earn a 5 star review in the future? Any feedback is helpful!

“Techsilver GPS Tracker- Good Points: Looks attractive. My partner loves wearing it as a piece of jewellery It's great to be able to contact my partner, who has Alzheimer's if I need to pop out to the shop. Tracking may well come in handy at some point. Charges quickly. Neutral Points: The chain makes a distinctive noise when rubbing against the fitting of the device- my partner quite likes this -but others may not. Not-so-good points: The subscription charge is pretty high at £15 per month and is required for the device to be of any use. The desktop app is very poor. If the person wearing the monitor is reasonably active, the battery charge will only last about 9 hours. This means that the device may need to be charged to be charged twice daily. The tracker function can be unreliable on short trips. Sometimes It only starts working after about 5 minutes of movement. (This is due to a limitation of the GPS rather than this specific tracker) This means that if the person goes to a local shop, stays there a short while and then returns home, the tracker may show them as still being in the shop. The Charging point is very fiddly to use. The emergency button enabling my partner to contact me is very small and very tricky to use for a person with Alzheimer's. Conclusion: Useful if you can charge it once or twice a day. If that doesn't work for you, the more expensive tracker with a longer battery life may be a better option.”

Helpful Report

Hi Martyn, Thanks a bunch for sharing your detailed feedback on the GPS Tracker. Your insights are truly valuable to us. We're delighted to hear that your partner enjoys the attractive design, and it serves as a functional piece of jewellery. It's also heartening to know that the device brings convenience by allowing you to stay connected with your partner and potentially use the tracking feature when needed. We appreciate your transparency on both positive and not-so-good points. Your points about the subscription charge, battery life, and reliability on short trips provide valuable insights for improvement. We're actively working on addressing the fiddly charging point and the size of the emergency button to make it more user-friendly, especially for individuals with Alzheimer's. You might find our Waterproof GPS keyring a suitable solution to these issues. You may check this tracker here for more information: https://www.techsilver.co.uk/product/waterproof-dementia-tracker/ If there's anything specific you'd like assistance with or if you have further thoughts down the road, feel free to reach out. Thanks again for choosing us!

“Very helpful staff. Prompt response to any queries and follow up to make sure all ok and happy.”

Helpful Report

Hi Janet, Thanks so much for leaving us 5 stars! Our customer service team work hard to ensure our customers are happy and we're grateful that this was the case. Have a lovely weekend.

“customer service was first class from Christina, Aaron and Jack. This was from the initial order through to all the queries I have had. The Tracker looks really good and will cover all our needs to be able to see where our mum is at any time and give us piece of mind”

Helpful Report

Hi Mike, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our customer service team provided you with first-class assistance from the start to address all your queries. Knowing we've met your expectations in service is truly rewarding. It's also great to hear that the tracker meets your needs and gives you peace of mind regarding your mum's location. If there's anything more we can do or if you have further questions down the road, feel free to reach out. We're here for you!

“The product is one of the best on the market for the various functions it has available. The only problem there has been thete is a long time delay at times to the current location on the tracker. Despite a one minute refresh.”

Helpful Report

Hi Joanne, Thanks for leaving us a great review! Unfortunately GPS isn't always perfect, and the delay you are facing is typical of all GPS devices on the market. This is especially common if used indoors or obstructed by trees, buildings or in vehicles. We're glad that the device is helping with your needs and wish you all the best from the TechSilver team :)

“Pleased with product, only downside is the life of the battery, runs flat within four days or so Delivery was very quick and instruction video was adequate.”

Helpful Report

Hi there, Thanks so much for your feedback. It it was the GPS tracker keyring/necklace that your purchased, the expected battery life is advertised as 3-5 days. This battery life is dependant upon how often it is used and the frequency of updates (e.g. every 60 seconds). If viable, we recommend adjusting the tracker to update less frequently to prolong the battery life. If it was the waterproof tracker, this has an extended battery life of 2 weeks and so should be functioning around this period. Please don't hesitate to get in contact if you have any more issues - we're happy to help! Have a great weekend.

“The product itself is brilliant. My concern is that my Mum keeps removing it from her keyring so I have no way of knowing where she is. Very frustrating!”

Helpful Report

Hi Deb, Thanks so much for your kind feedback, and happy to hear that the device is working for you! I'm sure it must be frustrating that she removes it from her keyring. Please let us know if we could have done anything differently to receive 5 stars from you! Have a lovely weekend :)

“I originally ordered the GPS keyring tracker which I found to be compact, simple to use and the set-up was easy by following the set-up video. However, my husband has Alzheimer’s, and in my circumstances the 60 seconds update was the most suitable but it meant that the tracker had to be charged up every night. I was advised by Aaron at Techsilver that the Waterproof GPS tracker might be more suitable as it has a longer battery life. I returned the original tracker and ordered the Waterproof Tracker. This tracker is equally easy to use and set up. It is slightly bigger but still not cumbersome and the battery life is much better – worth the extra cost. Throughout all of this I found the customer service to be excellent – quick responses to emails and very patient.”

Helpful Report

Hi Karen, Thanks so much for leaving us a 5* review! We're glad that we were able to find the right solution for your needs and that you are getting on well with the waterproof tracker. Thank you also for highlighting our great customer service team! We strive to provide the best level of customer care and work hard to achieve this. Have a lovely weekend!

TechSilver is rated 4.8 based on 1,200 reviews