TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Dementia Tracker GPS Keyring for my mother who has dementia. The GPS tracker and software worked well, but my mother found the recharging too fiddly and difficult to do on her own. The charging slot on the tracker has a small cover that is fiddly to lift up, to allow the charging cable to enter. The small charging cable end is fiddly to fit into the tracker, and when it is in, is temperamental as to whether it is charging or not (a small blue light on one side of the tracker indicates that it is charging). As the recharging has to be done every two to three days this has proved to be too challenging for my mother. I am now looking into other products that have a more dementia-friendly recharging design.”

Helpful Report

“We have 2 TechSilver GPS trackers so that they can quickly be swapped over and there is no gap whilst one is being charged. This brings great peace of mind to a carer of someone with Alzheimer's disease without restricting the freedom of the person in question. They aren't difficult to set up and any queries have been answered in a prompt and friendly manner. Highly recommended and much appreciated.”

Helpful Report

Hi Jean, WOW! Thank you for the 5 star review! It's fantastic to hear that you are enjoying our trackers, what a great idea to have two on the go for all round peace of mind! Positive customer experience is our number one priority, so we are glad we could put a smile on your faces! We are all smiles over here now too! Hope you have a lovely week !

“Purchased this keyboard as every other keyboard the letters wear off. Had it 2 weeks now and no sign of any deterioration. Well made product. Order was despatched and received on time, excellent service.”

Helpful Report

Hi Linda Thank you for leaving us a 5* review! It's lovely to hear that you're happy with the all round service that you've received from TechSilver! We're glad that the keyboard's print is holding up and that your keyboard arrived with you quickly. Hope you're enjoying the (almost) nice weather! :)

“I had a great experience with TechSilver , the item I purchased was perfect and as described, the delivery was quick so very pleased, unfortunately through no fault of the company customers from Ireland are obliged to pay over €10 customs charges which is a shame because there are some great items on this site.”

Helpful Report

Hi Doreen Many thanks for leaving us a 5* review. We're really pleased to hear that you're happy with your order and that the device arrived promptly. We're really sorry to hear about the customs charges, unfortunately as you say, we're unable to control these. Hopefully this will change as soon as possible. Wishing you all the best.

“This has given my family piece of mind. My father who has dementia, goes walking, and can forget his way home. With this device we can tell just by the way he is going if he is lost,and we can help him get home.highly recommend.”

Helpful Report

Hi Steven Thank you for leaving us a 4* review! It's great that your device has given some extra peace of mind when your father is out for a walk and is helping him maintain his independence. If you wouldn't mind, please would you let us know what we can do to get a 5* review from you? We're always looking to improve our service and would love to know what we could do to get that extra star. Either way, have a lovely day.

“The item, a big letter USB keyboard, arrived very promptly. It was packed in an excessively large and rather thin padded mailing bag. This was badly torn on delivery and the item could easily have slipped out. The indicator light on the keyboard failed in less than a day. The keyboard slides around on smooth surfaces and would benefit from rubber feet. Apart from all this, the lettering on the keyboard is extremely clear and it works well.”

Helpful Report

Hi Thank you for leaving us a 4* review! It's great to hear that your new keyboard is proving useful and that it's working well! We're sorry to hear that the jiffy bag was damaged on receipt, I'm afraid this is something that has happened in transit and we are unable to control this. We're currently looking into custom boxes for our keyboards as a preventative measure. As well as this, thank you for your feedback regarding adding rubber to feet to the device, we'll pass this on to the manufacturers right away and see if this is something we can look into in future. Hope you have a great week.

“Really pleased with the Dementia GPS Keyring/Necklace . Really impressed with all the information from the video made things easier to understand. What I like about the Tracker is the two way communication I can have with my partner who has dementia and often goes off for small walks often . I would just say to be careful if you are using silver ring for silver chain on tracker my partner tends to play with things and it must of caught on her jumper and pulled the ring open and tracker fell off . Thankfully we was at home . Would highly recommend TechSilver staff very helpful”

TechSilver 5 star review on 9th March 2022

Helpful Report

Hi Carol Thank you for leaving such a great review of our service and product! It's great to hear that the setup video provided with the device made everything easier to understand when setting up your device and that it's given a little bit of peace of mind whilst your partner goes out for walks. We're sorry to hear that the loop for the necklace got caught and caused the device to fall, we'll pass this feedback on as we're always looking to improve our products! Wishing you all the best :)

“Excellent service & description. Delivery very prompt. Would definitely recommend buying from this company.”

Helpful Report

Hi Thank you very much for your kind words and 5* review! It's always good to hear that the delivery of your device was prompt and that everything was nice and clear when purchasing. Thank you so much for your recommendation! Wishing you all the best.

“I am renting the Grandpad for my dear friend who has terminal cancer. I saw the very clear and useful presentation by Miles. My friend was able to assemble the Grandpad himself and quickly understood how to use it. From him being out of contact and isolated with no way of getting the internet or emails, or seeing photos, you have changed his life at a time when he really needs help and support. My friend now uses the Grandpad all the time and he listens to various stations on it too. I am so impressed with the availability of the help team and the level of care given. You have thought of every little detail. Grandpad is worth every penny, thank you so much. Kathy D.”

Helpful Report

Hi Kathy Thank you for your lovely review of both the GrandPad and our service. We're so happy to hear that everything was simple in getting the device set up and ready for use and that it's helping your friend stay connected. It's also nice to hear that you found Miles' video of the GrandPad useful before making your decision! We hope that his enjoyment of the GrandPad's offering continues and if there's any way we or GrandPad can help then please let us know. Have a great day!

“I have only bought a GrandPad from Techsilver but I was impressed by their website's "walk-through" video, informed web chat and prompt delivery. It's a brilliant concept and a great product. It can't do as much as a PC, tablet or smartphone, but that's kind of the point. It's SO much simpler! I'd give 5 stars if it was tweaked to better suit the UK market. My 88-year-old step mum doesn't want the confusion of word puzzles using American spelling, or US-focussed articles.”

Helpful Report

Hi Stephen Thank you for leaving us a 4* review! Thank you for your comments on the walkthrough video and live chat available on our website, it's nice to hear that they helped you make your decision on renting the GrandPad. The GrandPad aims to be as simple as possible for those who may not have ever delved into technology and connectivity like that involved in computers and tablets, whilst still giving them similar functionality and security and it's great to know that this helping your step mum stay connected. Finally, thank you for your feedback regarding the tweaks that could be made to improve the device, we've passed these onto GrandPad already and I hope that we can find something more suitable. If there's anything more that we can do to make this a 5* review, then please let us know. All the best!

“Fast response to solve any issues”

Helpful Report

Hi Martin, Thank you very much for leaving us a 5* review! We're glad to hear that any issues you had with your product were solved promptly and hope that everything is working as expected now! If ever you need any assistance, please feel free to get in touch. Have a great day. :)

“No hesitation recommending GPS necklace. The functions and accuracy are ideal when monitoring or locating someone who is being cared for. The staff at TechSilver have be always been most helpful with any query.”

Helpful Report

Hi Drew, We understand situations that require a GPS tracker can be stressful, that's why we aim to relieve that stress by being as helpful as possible! If you have any questions in the future, please don't hesitate to get in touch. Hope your day goes well.

“Solid usable phone case”

Helpful Report

Hello, Thank you for taking the time to leave us a 5 star review about our phone case. This will help to protect your phone for a long time! Have a great day.

“Seems to work OK. Gives you a rough idea where the person may be not an exact spot though.”

Helpful Report

Hi Martin, Thank you for the positive review. We're sorry to hear you're having issues with your GPS Tracker. We have sent some information to your email about what settings to potentially change and some helpful tips, which should achieve better results for your situation. I hope that helps and let us know if you have any questions.

“Purchased 7 wall falls sensors for parent's home in order to keep them safe in their own home. Unfortunately, due to their advancing dementia we were unable to install them , so I accepted defeat and found them a lovely care home nearby. Realised how wonderful the product is decided to keep 5 to install in our bungalow as existing fall sensor relies on husband remembering to wear his watch! The wall Sensors will also protect me in the future, as my husband is deaf, and who knows what lies ahead. Better to be prepared!”

Helpful Report

Hi Barbara, Thank you for this lovely review of our Wall Mounted Fall Detectors. Firstly, we hope your parents are settling in well at their new home, our best wishes go to them and yourself for the move. I'm glad to hear the devices will still have a use and help keep more peace of mind, however we hope they're never needed! Have a great week :)

“I like the look of it. It is just a bit bigger than I anticipated as it is maketed as a key fob.”

Helpful Report

Hi Thank you for taking time out of your day to leave us a 5* review. We're glad that you like the look of your device and hope you find it equally useful. Thank you for your feedback on the information on the page, we'll make sure to pass that onto our website team as we take all comments like this on! Have a lovely day.

“I purchased this phone for my 84 year old mum who has Parkinson’s and who is sight and hearing impaired and is no longer able to work a smart phone. Mum and the family are delighted with this phone. It is very easy to use, the ringtone is loud and the screen is large. It has enabled mum to remain connected with us whilst she’s spent some time in respite care. I found it easy to programme too and would definitely recommend.”

Helpful Report

Hi Rebecca, What I lovely review, thank you. It's great to hear that the phone is helping to make a difference and keep you in touch with your mum :) We wish you all the best. Have a good week!

“Ideal socks for ease of putting on after hip op & very comfortable & warm + very quick delivery”

Helpful Report

“Very clear labelled keyboard, and ideal for my small hands. Compact and stable. Satisfied so far. However, I will be interested to see if the letters wear off over time, which is the only reason I replaced my previous keyboard.”

Helpful Report

Hi Susan Thank you for leaving us a great review! We're glad that you find the keyboard to be easy to see and are satisfied with the quality of the device so far. Although we're sure there won't be, please get in touch if there are any issues with the print wearing off! If we may, please could you let us know what we can do to get a 5* review from you? We're always looking to improve our service and are happy to take on any feedback! Have a great weekend.

“i got this phone for my mum who is blind the 8 pre-program buttons makes it easy for her to call she just feels the button for who she wants to call . very happy top mark for excellent service as well.”

Helpful Report

Hi Mark We're very grateful for you sharing your thoughts on the phone that you ordered for your mum. Thanks! It's delightful to hear that it's making things that little bit easier for her and that our team performed to a high standard during your order. Enjoy your week!

TechSilver is rated 4.8 based on 1,200 reviews