Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,737 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 4th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent friendly and speedy service”

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Posted 2 years ago

“For the item I needed, which wasn’t cheap, they were by far the most competitive. In addition, the order process was simple, included free delivery and I received it within 48 hours of ordering!”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Very speedy service, clear easy to use website, delivery straight forward, very well packaged, kept informed of delivery progress.”

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Posted 2 years ago

“Am often a bit doubtful about reviews as to whether they are genuine, so was happy to discover that Taps Empire do provide a good service at a good price. I've received 2 orders, one for 2 taps, another for a shower valve set, and will probably back for a basin and tap. I checked by phone in advance of the order that what I wanted was in stock which turned out to be the case. Free delivery is great so it means I can order what I want when I need it rather than having to try and complete a large order all at once to avoid delivery costs.”

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Posted 2 years ago

“I recently placed an order with Taps Empire because a larger supplier was unable to supply my order on time. The service was great because I had rung to check stock and they were running low on one item as soon as my order was placed they rang me back to arrange delivery. All items were promptly delivered and there prices were competitive too.”

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Posted 2 years ago

“Toilet delivery was exactly as specified in 2 days perfect condition Would definitely shop with taps empire again.”

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Posted 2 years ago

“Fantastic service, with good quality products at great prices.”

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Posted 2 years ago

“Good quality product (tap). Very quick delivery via DPD. Will use again.”

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Posted 2 years ago

“Order dealt with very promptly and efficiently.”

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Posted 2 years ago

“professional and efficient/friendly”

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Posted 2 years ago

“Good product and delivery”

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Posted 2 years ago

“Excellent company, good customer service and prompt delivery. Would use again”

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Posted 2 years ago

“Very competitive price and quick service. Would definitely recommend.”

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Posted 2 years ago

“I wouldn't use them if they weren't reliable”

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Posted 2 years ago

“It was disappointing that you could not supply my original order, as delivery went out too over four weeks from my original order date. However, I was most impressed with the service regarding my replacement order, which was delivered within two days.”

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Posted 2 years ago

“Very easy transaction online. And wonderful customer service!”

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Posted 2 years ago

“Great company definitely use again”

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Posted 2 years ago

“very good service/delivery as stated”

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Posted 2 years ago

“I ordered a toilet seat. First one delivered was damaged. I was promised collection of faulty seat when replacement gets delivered. Then they said: “get rid of it yourself”. I had compatibility issues / questions and was just fobbed off to talk to Ideal Standard directly. That took a while. When I asked for different spec replacement / refund they said: “too late, 14 days return policy”. If you get the correct item undamaged, fine. If you require “customer service”, not recommendable.”

Helpful Report

Posted 2 years ago

Sorry for the lack of clarity in communication regarding collection/disposal of the damaged seat. Although the damaged seat would have usually been collected, the manufacturer decided against collecting the same due to the current circumstances and hygiene reasons. Regarding compatibility, we had to refer you to the manufacturer since it was impossible for our team to establish the correct seat suitable for your pre-installed toilet without knowing the exact SKU of the toilet pan installed. We genuinely try our best to achieve 100% customer satisfaction, and hope you appreciate the specific limitations in this instance.

Posted 2 years ago

Taps Empire is rated 4.8 based on 1,737 reviews