Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,701 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 4th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly, as described”

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Posted 3 years ago

“Fast efficient service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“bEAUTIFUL TAP, ARRIVED IN NO TIME AT ALL.”

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Posted 3 years ago

Dear Henri Thank you very much indeed for your 5* review. Kind Regards, Customer Service Team

Posted 3 years ago

“Received the goods as described within the delivery time at a great price thanks”

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Posted 3 years ago

“Excellent quality and value. I would certainly recommend highly. Delivery time as promised.”

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Posted 3 years ago

“I am getting fed up with every firm that I buy from online wanting a review written about them. Normal satisfactory service does not need a review, it is expected. Bad service needs a complaint. Outstanding service deserves a compliment, but this should be up to the customer, not demanded.”

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Posted 3 years ago

“Excellent service and arrived on time”

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Posted 3 years ago

“Brilliant service and updates throughout the purchase. Very nice tap at good price. Not fitted yet so cannot confirm if it works ok”

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Posted 3 years ago

“Excellent customer service on phone plus quick delivery & great quality gold deva shower mixer taps & basin taps . Also quality deva bath & basin plug /waste set.”

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Posted 3 years ago

“Very good service snd customer advice”

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Posted 3 years ago

“Absolutely despicable company who prevented me from getting a refund on one item by refusing to provide details of their supplier. Having spent thousands on items from 5 different suppliers for 3 bathrooms, Taps Empire was the only supplier who not only refused to accept a refund but prevented us from getting a refund from the manufacturer too. Also, the only one of the suppliers who used a spurious e-mail address as form of contact effectively hiding who I was dealing with. I will never use this company again and advise anybody to avoid them at all costs as their after sales customer service is appalling.”

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Posted 3 years ago

Dear Mark Your order was delivered on 7 October 2020 and you contacted us on 4 July 2021 to return a vanity unit which was far too big for your available space. Since we were contacted after over 9 months, we were unable to accommodate your request for the return. You confirmed that you had liaised with the manufacturer directly and they had agreed to accept the unit back, and asked us to confirm the name of our supplier. Due to data protection reasons, we were unable to provide the requested information unless we had the authorisation in writing from the manufacturer. However, rather than providing the authorisation, you replied stating that you will leave negative feedback so that other consumers are aware of our poor customer service? Sorry you feel this way, but we have to respect data protection regulations and can therefore not forward a third party's details without authorisation. Furthermore, we fail to understand your comment about a "spurious" e-mail address. We offer customers the option to reply to the order confirmation email or use the Contact Us page online, whatever is easier for the customer. To maintain high standards, we utilise a unified email communication system which enables the first available team member from the Customer Service Team to address any request. Our system results in higher efficiency, as the customer does not need to wait for any specific team member to reply. In all fairness, 97% of reviewers recommend us and we genuinely strive to achieve 100%, but we have to try our best within the appropriate policies and restrictions. Yours truly Tim

Posted 3 years ago

“Very good prompt service. Recommended.”

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Posted 3 years ago

“Fast delivery and very competitive price. Kept up to date with the order. The item was as described”

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Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

“Cheapest price. Great quick delivery. Carnt wait to have my shower fitted.”

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Posted 3 years ago

“Great product and delivery”

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Posted 3 years ago

“Great price and fast delivery, very impressed.”

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Posted 3 years ago

“Quick delivery to the back of beyond, the item was very well packed - without any plastic - and the price was the lowest I could find. Spot on.”

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Posted 3 years ago

“The best prices for top quality brands with very fast delivery plus great communication. Highly recommended!!”

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Posted 3 years ago

Taps Empire is rated 4.8 based on 1,701 reviews