Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,701 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 4th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website Good product Good service”

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Posted 1 year ago

“Product was as seen and fitted very well. Excellent communication. Only reason for not 5 stars was that on the confirmation email it stated that I was to be given a call an hour before delivery. This didn’t happen, and had to be left with a neighbour instead.”

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Posted 1 year ago

“Simple to find what you looking for”

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Posted 1 year ago

“Good price, item arrived as described with fast delivery”

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Posted 1 year ago

“Needed a shower base in a hurry after being very let down by another supplier, whom I shall not name. Spoke to a sales gentleman at Taps Empire last Thursday and ordered a classic MX pentagonal base. Received the next day in Cornwall. Amazing service and price. Kept in the loop during the process-thanks and would use again. Mike Tonkin”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“The basin arrived with no packaging at all, the delivery driver just dropped it at our doorstep!!”

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Posted 1 year ago

Thanks for your feedback. Most sanitaryware items are supplied without considerable packaging from the manufacturers - It is not unusual for a basin or toilet pan to be supplied with shrink wrap at most. Since they are unsuitable for transport by regular parcel couriers, we use specialist delivery services to minimise the risk of damage in transit.

Posted 1 year ago

“Great efficient service,great prices”

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Posted 1 year ago

“Fast dispatch and received correct item the day after the order was made. Efficient service.”

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Posted 1 year ago

“Delivered very quickly and the product look's excellent and at a good price with free delivery”

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Posted 1 year ago

“Taps Empire had the specific product I wanted at a competitive price and the shortest lead time for delivery I could find. Website was easy to purchase from and 1st class communications and updates from both Taps Empire and their delivery agent in terms of when to expect the shipment. I would certainly use again.”

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Posted 1 year ago

“Ease of ordering though not every picture represents the item, ie full pedestal and half. Think search engine could be more detailed and opening up an item then closing takes you back to the top of the page is searches rather than back to where you were. Great to deal with though”

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Posted 1 year ago

“We received a damaged £95 Burlington toilet seat and because we were on holiday when it was delivered and couldn’t check it within their timeframe they refused to exchange it. The integrity of the toilet seat is compromised so we are literally flushing £95 down the toilet because it cannot be used. Our entire order value was £400+ but there was no goodwill whatsoever. Go to a reputable dealer and do no use this company would be my advice.”

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Posted 1 year ago

Sorry for your experience, but damages need to be reported within a reasonable period of time. To avoid such situations, we reiterate this online, by emails as well as by text message. Unfortunately, we are unable to offer a replacement in this instance since the goods have been on site for a month before reporting the issue. In all fairness, most reputable online retailers use insured delivery services, but the couriers are unable to accept liability for deliveries completed a while ago.

Posted 1 year ago

“Fast delivery ,great products for great prices.”

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Posted 1 year ago

“Efficient professional and timely service , would use again.”

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Posted 1 year ago

“Item required was posted speedy arrived OK very pleased with service.”

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Posted 1 year ago

“Very quick delivery. Very happy with Taps Empire.”

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Posted 1 year ago

“Product reasonably priced compared to other companies who were selling the same product and it was delivered on time, would buy again from Taps Empire”

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Posted 1 year ago

“Easy to order and reasonably prompt delivery”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Taps Empire is rated 4.8 based on 1,701 reviews