Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.53

4.5 Rating 165 Reviews

88 %

of reviewers recommend Freja

4.5

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial package was damaged in Transit but the team reached out and immediately replaced my order which I appreciated a lot.”

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Posted 1 year ago

“Absolutely great product so versatile to make something healthy or on its own I like a hot cup - great staff and quick delivery”

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Posted 1 year ago

Hi Alun, Thank you so much for taking the time to give Freja a 5-star rating. We truly appreciate your support and feedback on our product. We're delighted to hear that you find Freja to be an absolutely great and versatile product, perfect for making something healthy or enjoying on its own as a hot cup. We're thrilled that you had a positive experience with our quick delivery. Your kind words mean a lot to us. Thank you once again for your amazing review and for choosing Freja.

Posted 1 year ago

“Fast delivery, tastes very good and I like the deals that pop up making the bone broths cheaper than supermarket ones. I also love the basic, high quality ingredients”

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Posted 1 year ago

Dear Jasmine,Thank you so much for your glowing 5-star review of Freja! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience. We're delighted that you are satisfied with our fast delivery and find our bone broths to be both delicious and affordable. Our aim is to provide you with the best quality ingredients, and we're glad you appreciate our commitment to keeping it simple yet high-quality. Thank you again for your kind words. We look forward to serving you again in the future!

Posted 1 year ago

“These bone broths are delicious. They are a good size and in a handy carton. You can use them as a base and mix them with other herbs and spices and then drink. I have put them in soups too which is yummy and gives the soups extra nutrients and flavour. Will definitely buy more once my 12 cartons run out 👍🏻”

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Posted 1 year ago

“Corrected an error with a discount code, promptly and efficiently. Also a great product.”

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Posted 1 year ago

“I am very impressed with this company. I ordered some broths on New Year’s Eve and on Jan 1st I noticed they had a 30% discount offer. I emailed them and said I was disappointed not to have been able to take advantage of the offer, having seen it too late, and they gave me the 30% refund straight away. Excellent customer service - and the broth is great too!”

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Posted 1 year ago

“Freja are a great company with excellent customer service. It’s a great product and I have really noticed a difference in my skin, hair and nails as well as my overall joint health. I had an issue with a delivery and Freja sorted it immediately!”

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Posted 1 year ago

“I’d inadvertently overpaid for my bone broth on the 30%off sale, and I contacted Customer Services. They replied almost immediately and without a fuss proceeded to repay the difference! Excellent work Team Freja! Thank you.”

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Posted 1 year ago

“Great product and they dealt with my query right away. Great service - thanks”

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Posted 1 year ago

“Although I have not tried the product yet, I have to say they are an absolute pleasure to deal with and customer service second to none. My first parcel got damaged in transit and was returned by DPD, I emailed Fraha and they send out a new order immediately before they even received the returned package. Then when I got the second delivery, one of my boxes had split, again, I emailed them, and they sent a replacement out right away. The emails always have a very friendly tone and respond very quickly. Thank you Freja. I’m excited to try your products!”

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Posted 1 year ago

“Amazing product and amazing customer service !!!”

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Posted 1 year ago

“DPD lost my parcel, I contacted Freja and I had a response the same day and they have solved the issue. Great customer service.”

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Posted 1 year ago

“Excellent service, great quality, lovely bone broth. Great selection to choose from. Recommended.”

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Posted 1 year ago

“Customer service was fantastic as I emailed with a query and received a quick and friendly reply. Ordered a bundle of the broths and they arrived quickly and taste great.”

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Posted 1 year ago

“Great product and great customer service!”

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Posted 1 year ago

“Freja have me hooked, great tasting product that seems to genuinely benefit my gut and skin health, and having figured out I have a yeast and gluten intolerance, finding a product without all the guff added in is so refreshing. Add to that great delivery in friendly packaging with impeccable customer service (Stuart on the team went what i would consider above and beyond on a query i posed this week) I will be continuing to buy regularly. Thank you Freja”

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Posted 1 year ago

“Customer service is excellent and product is of good quality. I always return to order more. Price is reasonable, I look forward to the offers.”

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Posted 1 year ago

“Excellent customer service and communication and delivery was very fast. Very nicely packaged in recyclable card and although I haven’t tried the broth yet I’m pretty certain it will be good going by everything else. I’ve already been recommending to friends and family.”

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Posted 1 year ago

“This is the best tasting bone broth I have bought. The customer service I received was brilliant.”

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Posted 1 year ago

“Really loving the taste of the chicken broth & good to know it has lots of healthy seasoning. My hair is looking very shiny too.”

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Posted 1 year ago

Freja is rated 4.5 based on 165 reviews