Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.53

4.5 Rating 160 Reviews

89 %

of reviewers recommend Freja

4.5

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very impressed with this company. I ordered some broths on New Year’s Eve and on Jan 1st I noticed they had a 30% discount offer. I emailed them and said I was disappointed not to have been able to take advantage of the offer, having seen it too late, and they gave me the 30% refund straight away. Excellent customer service - and the broth is great too!”

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Posted 11 months ago

“Freja are a great company with excellent customer service. It’s a great product and I have really noticed a difference in my skin, hair and nails as well as my overall joint health. I had an issue with a delivery and Freja sorted it immediately!”

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Posted 11 months ago

“I’d inadvertently overpaid for my bone broth on the 30%off sale, and I contacted Customer Services. They replied almost immediately and without a fuss proceeded to repay the difference! Excellent work Team Freja! Thank you.”

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Posted 11 months ago

“Great product and they dealt with my query right away. Great service - thanks”

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Posted 11 months ago

“Although I have not tried the product yet, I have to say they are an absolute pleasure to deal with and customer service second to none. My first parcel got damaged in transit and was returned by DPD, I emailed Fraha and they send out a new order immediately before they even received the returned package. Then when I got the second delivery, one of my boxes had split, again, I emailed them, and they sent a replacement out right away. The emails always have a very friendly tone and respond very quickly. Thank you Freja. I’m excited to try your products!”

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Posted 11 months ago

“Amazing product and amazing customer service !!!”

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Posted 11 months ago

“DPD lost my parcel, I contacted Freja and I had a response the same day and they have solved the issue. Great customer service.”

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Posted 11 months ago

“Excellent service, great quality, lovely bone broth. Great selection to choose from. Recommended.”

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Posted 11 months ago

“Customer service was fantastic as I emailed with a query and received a quick and friendly reply. Ordered a bundle of the broths and they arrived quickly and taste great.”

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Posted 11 months ago

“Great product and great customer service!”

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Posted 11 months ago

“Freja have me hooked, great tasting product that seems to genuinely benefit my gut and skin health, and having figured out I have a yeast and gluten intolerance, finding a product without all the guff added in is so refreshing. Add to that great delivery in friendly packaging with impeccable customer service (Stuart on the team went what i would consider above and beyond on a query i posed this week) I will be continuing to buy regularly. Thank you Freja”

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Posted 11 months ago

“Customer service is excellent and product is of good quality. I always return to order more. Price is reasonable, I look forward to the offers.”

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Posted 11 months ago

“Excellent customer service and communication and delivery was very fast. Very nicely packaged in recyclable card and although I haven’t tried the broth yet I’m pretty certain it will be good going by everything else. I’ve already been recommending to friends and family.”

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Posted 11 months ago

“This is the best tasting bone broth I have bought. The customer service I received was brilliant.”

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Posted 11 months ago

“Really loving the taste of the chicken broth & good to know it has lots of healthy seasoning. My hair is looking very shiny too.”

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Posted 11 months ago

“I’ve been buying Freja bone broth for a few months now. I love it, it’s very good quality and so easy to use. I add garlic, ginger, salt and apple sider vinegar and it tastes amazing. I also blend it with avocado or grass fed butter, it’s delicious. I drink it every day. It improved my skin and helped with my dry eyes. I don’t need to use eye drops. Great value for money. Highly recommend”

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Posted 11 months ago

Thank you for your kind words Anna, and the fantastic ideas for how you use the Chicken Bone Broth. I love to see how people use our products. Have a lovely rest of the day.

Posted 11 months ago

“Had an issue, was not the quickest at responding but then resolved the issue”

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Posted 1 year ago

“Have emailed multiple times as I have not received my order of £33 powdered broth. DPD advised me to go through Freja but im not getting any responses so now ive lost my money.”

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Posted 1 year ago

“Not only are the products from this company of superb quality, Freja Foods' customer service is astonishingly good. I recently made an order with Freja Foods which failed to be delivered due to a problem with DPD. I contacted the customer service team via email and within minutes (18 to be precise!) a new order had been placed free of charge by the team. It was delivered the next business day. Such a refreshing change in a world of complacency. Bravo gang! Keep it up :-)”

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Posted 1 year ago

“Bone Broth…. Who would have thought the wonders it could have on hormone stability. Thought I’d give it a try after extensive research and now I’m a monthly subscriber. Not to mention, all the gorgeous recipes. Healthy & delish. Game changer. Thanks Freja 🫶🏽”

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Posted 1 year ago

Freja is rated 4.5 based on 160 reviews