Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.53

4.5 Rating 160 Reviews

89 %

of reviewers recommend Freja

4.5

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly I ordered on the basis that there was 10 pounds off which was highlighted on the advertisement. However , I was very dissatisfied when the products arrived as I hadn’t realised the discount was on 500ml cartons as I was expecting full sized cartons. Secondly I had inadvertently signed up to a subscription without realising . I am not happy at all with misleading advertising which tricked me into entering a subscription that I didn’t want. I am currently going through cancer treatment so my attention to detail hasn’t been great . I hope this company has the decency to collectc their second delivery or refund me .”

Helpful Report

Posted 7 months ago

Thank you for your feedback Parminder, I am sorry you are not happy. I have sent you an email which I hope will change that for you. I would like to note though, that we are clear on the website that the carton size is 500ml, and that if you choose the option Subscribe & Save 10% that you will receive a monthly delivery. Kind regards Stuart

Posted 6 months ago

“Just received mine and immediately ordered more for my parents because I raved about the benefits do much. I make mine with beef stock(best of both worlds) add chunky veg and I have the best broth ever, which I keep refrigerated. I recommend this to anyone who has digestive issues as my gut health has really improved.”

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Posted 7 months ago

“Reviews were all very good but sadly, for me, this does not taste as pleasant as I hoped it would. Unfortunately the smell of the beef is awful so I struggle to drink it. Will try and use up the cartons, but I feel it’ll be a struggle sadly. UPDATED Revised review: The chicken is much more palatable than the beef, but game changer - I add an oxo cube which thankfully improves the taste and smell. 😁”

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Posted 7 months ago

“I add the chicken bone broth to rice and stews and use the beef bone broth as a base for ramen, added to chilli con beans and I also drink the beef bone broth as a replacement lunch on occasion. The products and clean and extremely delicious and I know the collagen has helped my skin and hair enormously. The customer service is also excellent and deliveries are fast. I've tried the broths for about 6 months now and have just decided to subscribe so I'm never out of them.”

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Posted 7 months ago

“I was extremely impressed by the way Freja Foods’ customer services handled my request to return some of the goods I’d bought. I was helped on every step of the process and received a full refund despite not being able to return one of the 3 packs of broth powder. Thank you to Freja Foods. Happy customer will be using your company in the future!”

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Posted 8 months ago

“Great product, issue associated with returns resolved satisfactorily despite initial misunderstandings.”

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Posted 8 months ago

“I am not a fan of this, unfortunately it confirmed it tastes rotten”

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Posted 8 months ago

“I was really looking forward to trying this bone broth so I ordered six cartons at quite an expense. On tasting it, I was really disappointed at its slightly 'sticky' strong beef flavour and powerful smell that left my stomach feeling very uncomfortable after 15 minutes of drinking it. I've had many bone broths in my time and this is undoubtedly the worst experience to date. I've never had this problem with any other bone broth, I've tried. I wish I could say something postive about it, but sadly, not! 🤷‍♀️”

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Posted 8 months ago

“I had an order that was not delivered by DPD, and when I mentioned this, a replacement was very quickly sent out! Thank you :-)”

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Posted 8 months ago

“Their customer service is immediate and so efficient. After DPD failed to deliver my first order, I emailed Freja on a Friday afternoon and my replacement order was with me on Monday. SO impressive. And the product is really good. Perfect to keep in the larder and use instead of additive-packed stock cubes in cooking. I also love it on it's own as part of a reboot.”

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Posted 8 months ago

“I was delivered 5 instead of 6 cartons and another one in the pack was damaged. So i got 4/6 i purchased. I have tried to contact this company by email several times and instagram but no one has got back to me. Poor service.”

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Posted 9 months ago

“I bought the chicken bone broth powder to drink as a broth after a 36 hour fast and to have type 2 collagen (apparently found in chicken broth rather than beef) service was great, the product shipped quickly. I only knocked a star because as someone else said, the taste and smell is like wet dog, I can’t drink this on its own and my protein shake and miso soup don’t disguise the taste at all (I’ve also tried adding pepper and spices as someone else suggested), it’s quite a strong taste/smell, even with half the recommended amount. That said, to reap the benefits I do add this to meals and it’s fine. I’m debating trying the liquid instead to drink as a broth post fasting, as the reviews are great and I can’t fault the service.”

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Posted 9 months ago

“Absolutely amazing service love love love the broth it’s amazing and so tasty 🤩🙌🏼🥰”

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Posted 9 months ago

“I gave 4 stars for the goodness , drop a star because of the teste .”

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Posted 9 months ago

“Phenomenal product and excellent customer service. I can't get over how amazing this product is. I use the beef and chicken broth for myself and my family. I first came across Freja when I had some serious nerve damage and other health issues. I realized that I needed to eat better and get the best products to provide me with the nutrition I needed. I've been using both broths for several months now and can say that I am so much healthier and healed. My hair and skin also look amazing. I can't recommend it enough. It's so good.”

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Posted 9 months ago

“I absolutely love their products, their Bone broth taste its the best compared to other store bought options. Delivery was super fast and their customer service was very prompt to help me with an order. Love Freja and the benefits I’ve felt post incorporating it to our family routine.”

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Posted 9 months ago

“Excellent flavour, texture and packaging Easy to use”

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Posted 9 months ago

“Amazing broth, delicious and very filling, great when fasting or no time for lunch 🥰”

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Posted 10 months ago

“Excellent customer service, very prompt, helpful response to emails. Excellent product, tastes fantastic and had very "clean" ingredients. I use the beef and chicken broth in helping me win the war against my breast cancer by keeping me healthy, well nourished and supported while undergoing treatment. Would recommend happily”

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Posted 10 months ago

“Superb customer service. I recently contacted Freja about a discount code that wasn't working when I tried to use it. They got back to me providing me with a 'goodwill' code as the original had elapsed. Cue one happy customer stocking up on the delicious chicken and beef bundle which I absolutely live and which have been crucial in aiding my weight loss. Thank you!”

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Posted 10 months ago

Freja is rated 4.5 based on 160 reviews