Tailster.com Reviews

Name: Tailster.com
Rating: 4.85

4.9 Rating 1,316 Reviews

98 %

of reviewers recommend Tailster.com

Company Reviews

Metrics

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4.9

Based on 1,316 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0208 004 0860

Tailster.com 1 star review on 24th April 2024

Anonymous

Tailster.com 5 star review on 3rd June 2023

Anonymous

Tailster.com 5 star review on 6th May 2023

Anonymous

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tailster is one of several such websites around. We went to it in desperation when we couldn't find an available Catsitter through our regular channels. While we did find our catsitter through the site, I can't rate the experience using the website or app very highly (despite your email asking me to give you a 5 star review - that's a bit dishonest, no?). So here's my honest review for other pet owners. The UX of Tailster is awful. The site experience is clunky and confusing to use. Petsitter pics are tiny and there's no way to enlarge them. There's constant "advice" spam from the site while you're booking a petsitter - this would be ok if it were one-time only and in a separate window - unfortunately it appears in the same communication window as your chat with your petsitter. Intrusive, confusing and annoying. There's no way to edit prices once an initial quote has been sent - often, a pet owner and sitter will come to a different agreement than the first quote. No way around this except to create a new listing and ask the petsitter to re-quote. The inherent model of pet sitters applying to an ad rather than the other way round is flawed. Results in tonnes of unwanted spam and wasted time. You can make your listing as clear as possible, there will still be perfectly unsuitable people clogging up your email with quotes. There's very little standard info about potential sitters on the site - they depend entirely on what the sitter decides to reveal about themselves. Highly unlikely I would use the site again and would definitely not recommend to other pet owners. There are much better alternatives around.”

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Posted 7 years ago

“Always very efficient, great people great job”

Tailster.com 5 star review on 29th March 2017

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Posted 7 years ago

“So glad to have found Jo! She is a natural with dogs and our dog loves her! I feel so much more relaxed knowing that nell is getting out for a good run and play in the daytime as well as her usual morning and evening walks with us Thanks again!”

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Posted 7 years ago

“Tailster I cannot thank enough. I have had great experience with carers who send pictures everyday, also Tailster always call or message to check in ok.”

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Posted 7 years ago

“What an ingenious way to find suitable pet care which takes away the worry of leaving your family pets behind. We we're extremely fortunate in meeting an amazing pet loving young woman who had been vetted and was extremely trustworthy. We were able to enjoy our holiday knowing the safety of our animals were of paramount importance and there was adequate pet insurance in place. Tailster made our holiday perfect!!!”

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Posted 7 years ago

“Great service that connects pet owners with pet services providers. I use it all the time to find dog walkers for my lab.”

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Posted 7 years ago

“Great carers and support from Tailster. I would certainly recommend.”

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Posted 7 years ago

“absolutely, fantastic service , my cat was well looked after and will be booking again and also got another booking thank you”

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Posted 7 years ago

“Thank you for finding such a good dog walker. She is very experienced and understands dogs. I am very pleased.”

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Posted 7 years ago

“I needed a dog walker for my maltese during the week. I found one straight away with tailster. She is great. I am very happy with the service.”

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Posted 7 years ago

“I needed a dog walker for my maltese during the week. I found one straight away with tailster. She is great. I am very happy with the service.”

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Posted 7 years ago

“I needed a dog walker for my maltese during the week. I found one straight away with tailster. She is great. I am very happy with the service.”

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Posted 7 years ago

“Wendy was brilliant with Tilly she settled very well it was the first time of leaving her. Wendy has a lot of experience of looking after dogs so I was more than happy with leaving her.”

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Posted 7 years ago

“Peace of mind for us and our dogs. A lovely solution to Kennels”

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Posted 7 years ago

“Great ap, easy to use and lots of nice people available. My new dog walker is fantastic and my dog has taken to her really quickly which is unusual as she is incredibly stubborn and aloof my nature. Really happy with Tailster - takes the stress out of finding extra support to care for your pet.”

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Posted 7 years ago

“Very easy to use, great communication all the way though, I got calls and updates and when I needed help with changing the pricing, it was very easy to call up and get it changed.”

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Posted 7 years ago

“Very good for looking for a dog walker. Safe and secure way. Very happy with the service and of course my dog walker.”

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Posted 7 years ago

“Easy and quick to use, we couldn't be happier with the app. It has taken all the stress out of finding someone reliable to look after our dog!”

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Posted 7 years ago

“We've really enjoyed our Tailster experience so far and have used the platform to find several enthusiastic, helpful and very professional walkers for our Beagle, Max. Thank you Tailster!”

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Posted 7 years ago

“really happy with the service that I receive”

Helpful Report

Posted 7 years ago

Tailster.com is rated 4.9 based on 1,316 reviews