Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog needed to lose a little weight and care for his pancreatitis. Tails made this possible with a formula specially for him. He is now at an ideal weight and healthier than ever.”

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Posted 2 years ago

“Tails was recommended by an existing customer we started talking to in our local pet shop. We introduced Tails to our puppy feeding and she took to it straight away, no upset tummy. It is very easy to update details on our account so the correct mix and amount of kibble is sent. Any queries are answered quickly so there is no confusion about the feeding program. Delivered to your door so eliminates carrying heavy bags of kibble. I would recommend Tails.”

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Posted 2 years ago

“My Jack Russell loves tails.com, she was a really fussy eater until we started her on tails.com, now she eats every little scrap. I really recommend them, delivery is so easy and you can change your requirements on your dashboard any time, plus add treats in when you want.”

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Posted 2 years ago

“My chihuahua loves the food from tails.com I put him on it when he was 8 weeks old. He is now 8 months. The food changes as he gets older. He has never had an upset stomach or bad bowels. I throughly recommend this dog food and the convenience of getting it delivered every month is a win win.”

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Posted 2 years ago

“Excellent food for my puppies good service great to have food delivered would highly recommend”

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Posted 2 years ago

“I had to change Mitzis food as I was wasting so much , thought I'd give tails a go and she loves it even to the point of licking every last morsel (lovely clean bowl every time). Love the variety on offer - she eats better than me lol. Worth every penny! No regrets at all - go on give it a go you won't be disappointed.”

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Posted 2 years ago

“My puppy is very fussy and a little underweight. I like the variety of ext food available. The customer service is excellent and the nutrition team try there very best to help. The only question is whether she continues to enjoy it or goes off it like the rest!! Fingers crossed.”

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Posted 2 years ago

“Paddington Bear is very fussy about his food and is not very keen on the dry food I have to mix it with cooked chicken then he try’s to just get the chicken put gravy on it to encourage him to eat them it works most days.I also have the more expensive wet food but again some days he likes it some days not. His a healthy weight and enjoys a good run around.”

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Posted 2 years ago

“Been using Tails.com for 3 years now and Max is thriving on it the Customer Service is great we are lucky never had any problems with delivery for a long time although this could change as the usual driver has left. However just received an email to say the price is increasing by about 20% because Max enjoys his food we will continue until we can find something as good but cheaper. Also was upset to read the purina now has a major stake in Tails.com another reason to look around.”

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Posted 2 years ago

“I am very satisfied with Tails. My dog has a few health issues and they made such an effort to provide her with a recipe that really suits her needs. I definitely recommend them Camilla”

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Posted 2 years ago

“2 huskies, 1 is fussy.. have sent fortunes on different food for him to turn his nose up and not eat for days which is a husky trait. Tried tails and never looked back, he eats every bit.. if you have an issue the staff are very helpful. delivery is always prompt. If my dogs are happy then I’m happy”

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Posted 2 years ago

“zac is like a new dog running around not been like this for years”

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Posted 2 years ago

“Barnaby has thrived since a puppy on Tails.Com . He has moved onto a mixture of dry and wet food as he became rather bored with just dried . I love the delivery service .. I never have to worry about running out of his food . The individual mix ensures that he keeps his weight in check .”

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Posted 2 years ago

“Winston, loves it for the first couple of weeks, then he seems to go of it, so we mix in a bit of salmon or raw chicken, can anybody tell me why?”

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Posted 2 years ago

“Winston, loves it for the first couple of weeks, then he seems to go of it, so we mix in a bit of salmon or raw chicken, can anybody tell me why?”

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Posted 2 years ago

“Clean bowls every time my two fussy boys love it! and it’s so convenient would definitely recommend Tails.”

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Posted 2 years ago

“We wouldn't go anywhere else. The feed is top class, the customer service polite and professional. Thank you”

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Posted 2 years ago

“My 2 senior dogs ( Staffy and a Jack Russell ) love tails dog food. They have both the dry and wet food from tails. They both seem alot more excited when it comes to feed time, they've been on it for a few months now. My only regret it that I didn't try them on it before! I highly recommend Tails dog food.”

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Posted 2 years ago

“Confidence in knowing that Angel will never run out of her food, always delivered with no damage whatsoever to the box.”

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Posted 2 years ago

“Brodie loves the food, is slowly losing weight and fur looks great, never had delivery problems, site easy to use and they send through helpful tips via email, excellent 👍”

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Posted 2 years ago

Tails.com is rated 4.6 based on 1,422 reviews