Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog loves his kibble and since this is only part way through the second month of using Tails.com his agility has so improved... although jumping up into my raised garden border not ideal but am over the moon that it is definitely improving his joints! I can totally recommend as he needed to lose weight and we are nearly there and the fact he can have his treats as I am teaching an old dog new tricks! Juke came to me after suffering a bad attack by 2 dogs and did not even know how to play as his recent life had not been great. As a German Sheprador the black lab part lives for food but with tails he seems so much more satisfied after his 'scoops'. The only option personally that could do with tweaking and I guess hard to do is delivery dates. Often I am given a date of arrival and at the last hurdle it is brought forward... having disabilities I cannot guarantee help and delivering earlier than told can be awkward. That said my doggie walker and others have commented on how gleaming his coat is even the shaved areas have grown back in fantastic condition. I am so glad a friend recommended Tails, there is no going back! Thank you ... especially from Juke x”

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Posted 3 years ago

“Great service Prompt delivery”

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Posted 3 years ago

“We tried Tails.com after our cleaner recommended it. Tilly, our miniature schnauzer used to leave her dry food in her bowl until she was starving, then she would eat the biscuits one at a time. With tails, we've been giving her a mix of wet and dry food and it's gone within minutes. The good thing is that we know what's in the food so there's no guilt to give her wet food at every meal. Would definitely recommend.”

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Posted 3 years ago

“Great service easy to use and means I don’t need to remember or struggle with it! Price is great we have never run out, I have Harvey on a diet as he’s a little overweight and since feeding him this everyone is commenting how well he looks!”

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Posted 3 years ago

“Everything is perfect from ordering, it's so easy even I can do it. You can delay delivery if you have any left, no problem. The price is really good for a service that caters for any difficulties,our dog has had trouble with pancreatitis in the past, since we have been getting the tailored feed from Tail.com we have had no problems and Tess loves it. Her coat is now beautiful and soft. Have not had to return anything or ask for a refund so I cannot comment on that.”

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Posted 3 years ago

“Great food for my dog but I am finding it a bit expensive Sorry”

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Posted 3 years ago

“My pug loves the food always get clean bowls and haven't got bored of it yet!!”

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Posted 3 years ago

“Great food Good weight control, easy dashboard to update orders and change delivery dates. prompt response to any queries. all in all an excellent service. Thanks tails team.”

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Posted 3 years ago

“My dogs love the food .We have dry food as well as the wet food.The only problem I have is that you can’t stop the dry food .I had to stop my 2nd dog order so that I can use the dry food up,”

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Posted 3 years ago

“Myself and Margo are really impressed with our tails food. Margo loves it and her coat is in excellent condition. We tried different types of dental sticks but only tails will do for Margo. Also the wet food smells and looks really good. Margo has never looked back.”

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Posted 3 years ago

“Easy to order, Ayla loves the food”

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Posted 3 years ago

“My lurcher has pancreatitis and Tails do a dry food that suits her perfectly. Hence the five stars, great coms and customer service to boot.”

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Posted 3 years ago

“Mylo absolutely loves his tails dry food! It’s the only kibble we’ve tried that he gobbles up. Love the subscription service as we always have as much as we need so super convenient”

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Posted 3 years ago

“I like the way you can tailor the food to your dogs needs. Orders can be adapted to suit. Competitive price.”

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Posted 3 years ago

“Asked them to make a specific blend due to allergies and mix is perfect 👌”

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Posted 3 years ago

“Poppet appears happy and certainly loves the different varieties of food, it is also easy to change items required by either adding or omitting with no problems, the delivery is always as expected with updates via email.”

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Posted 3 years ago

“Colin loves his Tails food! Delivery is always on time and it's good to have the option to change the delivery date if needed.”

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Posted 3 years ago

“I find tails.com an excellent company to deal with, their mix is perfect for my dog, the delivery is always on time and if I need to change the delivery time it is never a problem. Their price is very reasonable and paying by PayPal is excellent.”

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Posted 3 years ago

“Delivery on time never had to return good quality food my dog loves it”

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Posted 3 years ago

“Absolutely everything, there’s nothing I can’t complain with the service and products”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews