Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog loves her Tails food! She kicks the bowl clean every time and I’m assured that she’s getting the right nutrition to keep her happy and well. I feed her a combo of wet snd dry food, the wet food is such high quality and the choices are wide and varied. I would recommend Tails to anyone, their puppy food is fantastic too.”

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Posted 3 years ago

“Buddy loves his food & duck treats always wants more! Your service is prompt &well packaged”

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Posted 3 years ago

“I like that I can input my puppy's details and the food is geared for his changing weight and exercise levels. I don't run out as it's delivered just when I need it. He's a greedy lab so I know that he's full up, and his begging is only greed. He's thriving and happy.”

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Posted 3 years ago

“Simba absolutely loves the food and has such a shiny coat too now, Tails are so efficient and helpful I would highly recommend it 4 ur dog”

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Posted 3 years ago

“Freddie is a fan of Tails food and treats and is thriving. I like the fact you can make changes whenever you want. Delivery great. A little pricey but worth paying for the tailor made food without leaving home. I have not needed to return anything so cannot comment on returns and refunds.”

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Posted 3 years ago

“Monty really loves all of the products that he gets every month; all tailored specifically for him. You can makes changes to your order right up until the last minute. Great service.”

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Posted 3 years ago

“Very helpful customer service, the prices and delivery are excellent. We haven't had to return anything yet so we don't know about that or refunds.”

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Posted 3 years ago

“This is the only food that my dog will eat and also that he is able to eat as on grain free & low fat for pancreatitis. It’s also delivered each month and so easy if I have extra can just delay delivery. I’ve recommended to 2 other friends and they love it to. Highly recommend it’s truly amazing. Thank you.”

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Posted 3 years ago

“Jesse loves her dry food and since being on tails has lost a little weight… now perfect. Service is great and easy to change if needed. I haven’t given 5 stars as I do think it is a little pricey but generally happy and Will continue to use.”

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Posted 3 years ago

“My two dogs love the variety of the wet food that compliments the dry mix you get. They both seem to be thriving on this food and is by far the favourite of all the brands they have tried. The price is very competitive and deliveries are always on time.”

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Posted 3 years ago

“Sandy loves her food from tails, with no more tummy problems. Delivery is great and the price is not to bad.”

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Posted 3 years ago

“Great service. Easy to change the good I need.”

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Posted 3 years ago

“Excellent delivery service easy to change delivery time & our cocker spaniel loves her kibble Thankyou”

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Posted 3 years ago

“Our NSDTR has a delicate tum and recurring Pancreatitus. Our vet recommended Royal Canin Hypoallergenic dry diet. The food was quite bland with few recognisable ingredients and after 18 months our hound developed some issues with it and had put on weight. We happened on Tails and asked if they had a ‘hypoallergenic’ food? They recommended a formula for our boy which he is mad for! Poops are solid 😁 and he’s lost 4kg and is in really lovely condition as confirmed by our vet on last visit (he checked the ‘natural’ ingredients and mix and said the Tails was fine). Elvis also loves the chicken treats.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Customer service is brilliant, being able to change the quantity you want easily makes it very handy for when your dog may need to do a little dieting!”

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Posted 3 years ago

“My dog loves her Tails mix of wet & dry food her weight is healthy and she enjoys the variety of food. Very happy with the food and delivery service always kept informed when the next delivery is coming also able to change delivery dates if required. Well done Tails.Com”

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Posted 3 years ago

“Hugo has just had a vet health check and They are very impressed with his overall condition and he has lost a little weight too.”

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Posted 3 years ago

“Customer service is great, free delivery and able to pause the delivery when you still have food left over. Billy loves the food and looks so much healthier being on it. Would definitely recommend”

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Posted 3 years ago

“Excellent service. Tails always inform when next delivery is due and whether you want to make changes to delivery date. My border collie always eats her food with gusto and has had no tummy upsets since being with Tails. Her poos are very good too!!! I highly recommend Tails to anyone who has a problem with their dogs food. It’s very good being able to decide yourself just what ingredients you do/don’t want included in the dog’s diet. Thank you Tails 🙂”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews