Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dogs Love it, no hesitation in demolishing their food as soon as it is put out, not found any wet or dry food that they have not liked.”

Helpful Report

Posted 4 years ago

“Frankie lover her tails dinners”

Helpful Report

Posted 4 years ago

“My dog is a very,very fussy eater but with the dry food especially designed for Paddy ,he does enjoy his food as far as fussy dogs go.. I always have 100% help and guidance from all the staff when I call them. The service is amazing.. Highly recommend this food..”

Helpful Report

Posted 4 years ago

“Easy to use, my frankie loves the variety. Easy to change delivery dates if needed”

Helpful Report

Posted 4 years ago

“Love everything about Tails.com. Our 12 year old Labrador is on the senior recipe for sensitive stomachs and has since been able to come off painkillers for joint pain. She loves it too!”

Helpful Report

Posted 4 years ago

“Food is always delivered on time and my dog loves it”

Helpful Report

Posted 4 years ago

“Both dogs love their food and the delivery service is excellent. It’s simple to speed up, delay or change delivery. Cost is the only reason for not making it a 5 star review. It is a little bit pricey but as it has never led to an upset tummy in either dog, I’m taking the high cost on the chin!”

Helpful Report

Posted 4 years ago

“Service is great, so friendly. I like that someone called to follow up after our first order. Price feels about right and deliveries are always on time. The flexibility is great too. The food smells good, looks good and my two dogs get so excited at meals times!”

Helpful Report

Posted 4 years ago

“Perfect service all-round. Neville loves his food, different shapes keep him interested and he looks fab too. We have fed him a Tails mix from 12 weeks, his muscle development is great and his coat is beautiful and shiny. Reliable and quick delivery, i have brought my delivery date forward a few times and there has never been any issues, always came the day after or following. I was recommended Tails and i would do so myself.”

Helpful Report

Posted 4 years ago

“Fergie loves his good and cots all weighed out properly for his age breed and size . He only has three legs , and it’s a front one missing so it’s really important that he doesn’t get fat. It’s also a great website and and easy to get round if anything needs changing”

Helpful Report

Posted 4 years ago

“We lve tails.com for our dog food and so does she......it saves us hunting around for special wheat free dog foods and prices elsewhere and delivery on time every time! Even during lockdown! A tad higher priced but i save on time and fuel looking around to see who has it in stock!! Definitely recommend for other to use.”

Helpful Report

Posted 4 years ago

“Since George has been with you he’s no longer sick and looks forward to his meals”

Helpful Report

Posted 4 years ago

“My dog Max is so fussy and never really got on with dry food, I’ve tried lots,he eats very slowly and when he wants which makes leaving wet food down during the summer very difficult,so I had to try something.He’s always had a sensitive tummy.thought that considering he’s 10 nothing will change but thought I’d give tails.com a try. I’m so glad I did,he eats it all most days,hardly ever has tummy issues,has lots of energy when walking,looks very healthy and loves his denta sticks also. Extremely pleased.”

Helpful Report

Posted 4 years ago

“Tails.com are great my dog loves his food you also have your own login that has all your details and your dogs details you can change your delivery date they also inform you of when to expect your delivery and when they will be taking the money from your account. The price is really good you get two bags of food in your box Tails.com keep up the good work. Absolutely brilliant.”

Helpful Report

Posted 4 years ago

“Never had to speak to customer service,like they email you every month before they take money i love that if you ask them that you dont need it one month and that you can give a date for next payment and delivery and the price is very good.”

Helpful Report

Posted 4 years ago

“We love Tails! It’s great not having to worry if we have dog food in the house or if we need to make a quick dash to the shops. The variety keeps our dog guessing what’s for tea each evening which is great as she gets bored very quickly. Tails HQ are always friendly and nothing is too much of a bother. We can’t recommend Tails enough and have already referred some four legged pals.”

Helpful Report

Posted 4 years ago

“Fantastic service, our dogs love the food, so helpful having it delivered. Definitely recommend. 🐩🐕🐶”

Helpful Report

Posted 4 years ago

“Hugo loves his biscuits he clears his bowl every time, very pleased with serves we get every month alway arrives on time, and hassle free. Would recommend tails .com to anyone.”

Helpful Report

Posted 4 years ago

“My dog just loves the food and all the treats he gets with them”

Helpful Report

Posted 4 years ago

“Adjusting the feeding needs of our dogs promptly and with understanding, availability to discuss and be reasssured on feeding reqiurements thankyou”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews