Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service, my golden retriever loves the food and always order delivered on time. Many thanks”

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Posted 2 years ago

“Everything about tails.com is absolutely fantastic!!!my 17th month old boy loves his food!!everyone comments how lovely his coat is and how well he looks!! Thankyou tails.com you are all doing a great job for our loved animals😃”

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Posted 2 years ago

“Excellent customer service great at keeping me informed with updates and deliveries. Good price for Tilly’s meals, great value as sh eats every bit.”

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Posted 2 years ago

“Tails have worked closely with me to tailor Alfies diet specifically for him. They have listened to my concerns regarding their initial food plan for him and I'm pleased to say that Alfie is now on a much more varied and nutritional diet. It's also reassuring to know what staff at our own local vets also use Tails, due to the nutritional value of the food provided. Thanks Tails! Alfie is a very happy dog!!!”

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Posted 2 years ago

“It's so great to know my dog's food will be delivered to my door every month. No running out of pet food and Raven's in great condition, she loves her Tails food.”

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Posted 2 years ago

“Fantastic experience! The food is brilliant. We have a very smelly lad with gut issues and loose stools. The tails food has really addressed all of these issues. We are so pleased as he is thriving and seems happier. Would recommend 👌🏻”

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Posted 2 years ago

“Cassie absolutely loves her tails kibble and meat packs. She gets so excited when it’s food time and she eats is all within a couple of minutes where previously on an alternate well known brand kibble she used to some days eat none others or leave half her food until later in the day when nothing else was on offer. Really happy with the tails food.”

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Posted 2 years ago

“We love tails, food is catered to Vinnie’s needs at a great price and I never run out! Excellent quality, price and most convenient.”

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Posted 2 years ago

“My dog Libby absolutely loves her tails wet and dry food. She leaves a clean bowl every time. The team were so helpful when I needed some advice about ordering. I would definitely recommend tails x”

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Posted 2 years ago

“We are really impressed with the service offered. Our dog is healthier and bouncier now than she has been for years. Like everything prices went up but as our small terrier has labrador sized appetite we slightly cut the size of her meals now she's 12 and we delay deliveries as and when. Service and price are excellent and dog is consistently healthy. Before tails diet she frequently had dodgy digestive issues and ate grass on walks. She has stopped. I highly recommend tails.com.”

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Posted 2 years ago

“The reason I gave star 3 stars is only cost, which is a bit expensive for us to manage. Apart from that, it is time saving a lot as I do not need to search what to feed. Easy to manage the next delivery. So as long as the financial situation allows you, this is perfect.”

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Posted 2 years ago

Hi Kozue, It's really great to hear you're finding it easy to manage both your dog's deliveries; you're always in total control of your account and can make changes to your delivery directly through your online account. As each recipe is unique based on each dog's nutritional needs, so is the price you pay; I'd love to take a look to see if there are any changes I can make to help bring down the monthly cost of your orders. I've dropped you an email now and look forward to getting everything sorted for the three of you. Thanks, Esme at tails.com

Posted 2 years ago

“Before I used tails Milo was a fickle eater. Now he is always waiting for his food and we always have empty bowls. He looks fit and healthy and has a lovely shine on his coat.”

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Posted 2 years ago

“First class, attentive service”

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Posted 2 years ago

“My dog loves the food, the pricing is clear and competitive. Always delivered on time. Happy dog and owner.”

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Posted 2 years ago

“As a puppy Willow was a fussy eater with a lot of tummy problems due to fast gut transit. We tried a lot of different food suppliers and the only dry food she would eat was Tails, tailored for digestive issues, mixed with wet food. Adjusting feeding times also helped. She now licks the bowl clean and the digestive problems are solved. I am always kept informed by Customer Service regarding deliveries. Typically there are no problems with these. I've only only once was the box damaged (squashed by the courier) but Tails Customer Service were brilliant and sorted it out immediately with a refund and some extras! Very happy”

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Posted 2 years ago

“Tails have been very helpful with my cavapoo Rubie who is a fussy eater and they made a different kibble for her . She has started to eat a little of the food so I am changing her food gradually because she wants human food and I have tried different kibble and she won’t eat it so hopefully we are on a winner with tails”

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Posted 2 years ago

“Tails suits my dog perfectly. If l have had any issues the vets have sorted them out. Never had an issue with delivery. The treats have been loved by my dog too.”

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Posted 2 years ago

“My elderly dog has colitis so can’t eat anything that’s got lots of fat in it. Once we started her on Tails specifically formulated complete she has been much better. I would recommend Tails to anyone with dogs.”

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Posted 2 years ago

“I (we) have found that as with all diets, exercise is part of it. I walk with a stick, so Daisy has to put up with a not so fast walk. There is no access to a let-of-the-lead area near enough for me. I do not drive so it means on the lead. She has at least 30-45 minutes in the morning (5.30) and not quite as long in the afternoon. Her weight does not want to budge. I expect it would if I starved her, but she is not obese, then I would seriously look deeper into changing. Tails very kindly changed her dry food, in a trial, to see if it was better. She eats all of this one. With Tails I also found it good to be able to speak to someone about 'anything'. Good to know.”

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Posted 2 years ago

“Firstly, Pippa loves the food. At 10 she has not been in dried food for many years so I add a little drop of gravy or Oxo on it and she just wolfs it all down and dish is so clean it looks as if it's been washed. Secondly the wet food is brilliant I always think it looks good enough to eat myself”

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Posted 2 years ago

Tails.com is rated 4.6 based on 1,422 reviews