Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zuzu loves the food and the box it is delivered in. So many compliments on her shiny coat and condition, a very happy dog and I’m happy too”

Helpful Report

Posted 1 year ago

“Price works put cheaper then in the supermarkets and I get everything from one place. No worry about forgetting anything or worrying out not having enough.”

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Posted 1 year ago

“Pleased with it all, price, delivery, service Very happy indeed”

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Posted 1 year ago

“Delivery is super but I need to cancel next month's as at 20 kilos he can not eat that much”

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Posted 1 year ago

“It is so convenient to be told when your payment will be taken and when the food should arrive which is never far wrong. I like also Taft you can rearrange your delivery dates. And benji lives the treats I sometimes buy him.”

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Posted 1 year ago

“My dog is fussy but since she's been on tails she hasn't turned her nose up once. She seems to enjoy it. Great not to have to keep going out to buy it it just turns up when due.”

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Posted 1 year ago

“The dog seemed to like the product. But for me it's far too expensive. 😕”

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Posted 1 year ago

It's great to hear Razor loves his tailored recipe, John; although it's a shame you're finding his deliveries a little expensive. Each dog's recipe is unique and tailored to their specific needs, which means the price may vary based on the specific combination of custom kibbles required to meet their nutritional requirements. We offer multiple combinations depending on Razor's allergens and breed, and some ingredients may result in slightly different prices. After checking Razor's recipe, it looks like this includes our most cost-effective ingredients; this means we wouldn't be able to bring the total monthly cost down any further, I'm afraid. That being said, we'd still love to see what we can do to help - I've dropped you an email now and hope to hear from you soon. Thanks, Esmé at tails.com

Posted 1 year ago

“Cody loves tucking into his biscuits, and the tins he devours with him Laying flat the second he sees me reaching for them I used to play which tin do you like on tins and he would knock over the same tin Now he wants all of them with different flavours each day 10:10”

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Posted 1 year ago

“Tails.com are the best. They always go the extra mile to help with whatever problems you have. Their customer service and the whole team are fantastic. The free Delivery service is always on time. They go out of their way to help with you need. Can’t recommend them highly enough.”

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Posted 1 year ago

“Always a polite, happy, helpful person on the 'phone. Had a problem with a delivery, it was rectified as promptly as possible at no extra cost. Good service!”

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Posted 1 year ago

“Excellent service Thorin loves his kibble not a scrap left after any meal,the price is good for the service received and delivery time's are excellent, highly recommend.”

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Posted 1 year ago

“Ginger loves the food, it is fantastic that you can select the flavours and type of food. His food arrived on time and we have an amazing lady driver who delivers the parcel in an electric van. I love the fact that the food is tailored for ginger and if I don’t need dry or wet for him one month, I can cancel or postpone his food delivery. I know there is a price increase but this has not deterred me from continuing to purchase the wet and dry food for my fur baby”

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Posted 1 year ago

“Excellent Food, which my dog thoroughly enjoys. Always delivered on time. Will be staying with tails for all of my dogs needs.”

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Posted 1 year ago

“Great products at a fantastic price, my dog adores the food and treats, delivery spot on.”

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Posted 1 year ago

“I have two French bulldogs I experimented with one animal. When I went to buy for the other, I received the information that it could not be delivered to the other at the same address. Which is not logical. So I prefer to eat the ration of another brand in a pet shop. Unfortunate”

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Posted 1 year ago

“After trying various combinations of food, often wasting a lot, I thought I would try tails.com, glad I did as clean bowls every time and a very happy dog.”

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Posted 1 year ago

“My dog was always a very fussy eater as a puppy and found it really hard to get her to eat. No problems at all now she eats it every day. I also like the fact I don’t run out of dog food and no having to rush to the shops”

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Posted 1 year ago

“The service from Tails. com is excellent. When I have needed to ring in, the staff are very helpful resolving any queries I may have.If needing to change any food or deliveries this is easy to do.”

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Posted 1 year ago

“It's nice to be able to rely on regular free deliveries .”

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Posted 1 year ago

“Bertie and rosa really enjoy their Tails food,we had often bought cheaper biscuits and neither ate them all until we tried Tails,although their food is slightly dearer,it is being eaten and not thrown away so it is worth the money Rosa had gained weight due to a health problem and we spoke to the dietitian who was absolutely outstanding and advised on the changes that needed to be made to her biscuits (portion size and removal of some ingredients) Delivery was an issue,nothing to do with Tails but with the carrier,once I brought this to the attention 0f Tails it was immediately resolved...one of the best customer service I have received, for that alone would highly recommend”

Helpful Report

Posted 1 year ago

Tails.com is rated 4.6 based on 1,422 reviews