Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog is a Yorkshire terrier he is very fussy about his food but since he’s been having food from tails he absolutely loves it clean bowl every time, the price of tails food is very affordable and delivery is always on time .”

Helpful Report

Posted 4 years ago

“The service is excellent, if a delivery date needs to be changed it is simple to do so. The food suits our dog, Poppy, she doesn’t suffer from runny poo’s like she used to on previous food! In fact she now has what we call easy pick up poo’s! Her coat is glossy and she enjoys eating the food. Although as a cross lab she will eat anything. We have recommended Tails to friends with dogs and they are also happy with it. Having it delivered means we don’t have to trail to the supermarket and carry heavy bags home. I highly recommend Tails to anyone.”

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Posted 4 years ago

“2 very happy dogs 🐕 🐕 😊”

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Posted 4 years ago

“Faultless. Food arrives ontime, can be adjusted simply of required. Dog loves the food and its sensibly priced.”

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Posted 4 years ago

“Our 'Oska' is a typical eleven-and-a-half-year-old..., Jack Russell, who has owned us since he was six weeks old. I say 'typical' if there is such a thing. He still thinks and acts like a six month old puppy. Especially we changed his daily feed to 'Tails'. Having answered all the questions at the start, he's never looked back. His 'poo' was previously often rather loose and varied in frequency, but he's now as regular as clockwork three times a day. He absolutely loves his diet. In this current very warm summer climate he'll often leave some for an hour or so, but it all vanishes by about 4pm. (He has just the one meal a day: always had done from around four/five months of age, served at around noon. I would recommend Tails to any dog owner. Oh, by the way, Oska is the fourth JRT who has owned us in 51 years of marriage.”

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Posted 4 years ago

“Our dog eats it most of the time but sometimes needs a small amount of water or gravy adding. The ability to adjust the delivery time really helps , although the offers to new customers not being extended to long serving customers is disappointing”

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Posted 4 years ago

“Good value and my dog seems happy on this food. Easy and convenient delivery.”

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Posted 4 years ago

“My dogs Morgan & Byron really love tales. And delivery is excellent.”

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Posted 4 years ago

“Tails is such an easy and convenient way to buy dog food. My dog absolutely loves it and he has never looked better!”

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Posted 4 years ago

“My little Ollie Bob loves his tails food, and obviously their good dog treats, he’s been having tails food for quite some time now and I can honestly say I’ve noticed a difference. One of the big things I’ve noticed is his coat is much more silky and healthier. It’s super easy to change delivery dats, favourite flavours and food portions on there website. I would 100% recommend tails food for your dog. 🐕”

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Posted 4 years ago

“Customer service is excellent, it's very easy to alter delivery dates if necessary. There is tracking on each delivery so you know exactly when to expect it. Good value for money, Oscar loves it!”

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Posted 4 years ago

“Always excellent service throughout the process.”

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Posted 4 years ago

“Tilly loves her tails receipe . She usually gulps it down and sometimes saves some for a midnight snack. She is a healthy weight and her coat is lovely and shiny. Thankyou Tails 🥰”

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Posted 4 years ago

“Tilly has been eating Tails for nearly 2 years. She hss always loved her tails receipe . She usually gulps it down or saves some for later. Happy girl and her coat is beautiful and shiny.”

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Posted 4 years ago

“Good online business, easy to alter orders, good quality food, good value.”

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Posted 4 years ago

“Since our first trial we have never considered anything other than Tails for Achilles. Within a few weeks his coat was noticeably glossier and, since switching to a joint care formula, his hip stiffness has also significantly eased. He, and we, are delighted with all things Tails!”

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Posted 4 years ago

“I would thoroughly recommend Tails.com. Our dog looks really fit and healthy and he maintains a good weight because his portions are so well controlled. Also, you can have certain additives such as maize removed from their food if you want to. His food always arrives on time every month and the order dates are very flexible.”

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Posted 4 years ago

“Ernie loves his Tails food and eats it within about 30 seconds. Excellent company, A* customer service, first class delivery and always on time.”

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Posted 4 years ago

“My dog Otis loves his kibble and wet food, he was a fussy eater before I found Tails.com. Customer service is great, website easy to navigate and delivery has been perfect every time. The only thing Otis didn’t really care for were the treat biscuits but then we all have our favourites I guess. All in all I would most certainly recommend Tails.com to any discerning dog owner.”

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Posted 4 years ago

“Marley is happy with the dry food, it's the only one he really enjoys”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews