Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took me 4 years to find a food that my dog Sunshine 🌞 was happy with and he certainly loves tails. The company are a pleasure to deal with although I haven’t had much need to contact them as the service and delivery have always been excellent. A a couple of months ago I received a delivery and the box was damaged which had slightly damaged a few tins of the wet food. I email tails explaining and they sent me out replacement food immediately all sorted out within 48 hours. You cannot get any better service than that. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you Tails.com”

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Posted 3 years ago

“I've always had difficulty finding dry food that our extremely fussy border will eat.But after trying your product he's still eating it after a year now. It's easy to order,or alter the choice of meals and treats,and when he's not eating so much I can alter delivery dates so we don't waste much. Delivery is always made on time and in good condition. Really quite impressed with all aspects of your product and service.”

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Posted 3 years ago

“Luna is 5 months old now and seems to enjoy this food. However recently she's not as keen. Not sure if they have changed it somehow? 🤔 Love the fact its delivered to the house and seems to work with her sensitive stomach as we have not have any tummy troubles for ages.”

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Posted 3 years ago

Hi Clare, Thank you for taking the time to leave us such a lovely review! Although I'm sorry to hear Luna has gone off her tailored recipe in her recent delivery, and I'm keen to help. As Luna grows and changes throughout the different stages of life, her recipe will be changing with her, optimised to provide her with the best nutrition so she can be a happy and healthy dog. Not to worry, as we have millions of tailored combinations, so I've emailed you directly so we can look into making a new recipe for Luna, which she may prefer - I hope to hear from you soon. Thanks from Becca at tails.com

Posted 3 years ago

“Good quality and value, reliable delivery service and easy to amend or delay”

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Posted 3 years ago

“I have been feeding Tails products for the last 3 months and I am very pleased with the results. They provide a balanced nutritious diet which maintains the dogs healthy weight. My dog is happy, healthy and enjoys the variety of food given, delivery is on time and arrives just before the previous batch has run out. The price is competitive too!”

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Posted 3 years ago

“Marley absolutely loves his tails dry food I'd never change it and the customer service team are so lovely I've never had a problem food's always delivered on time would recommend it to anyone 😁”

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Posted 3 years ago

“It’s a really good service very helpful staff they go above and beyond”

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Posted 3 years ago

“Comes to your door, never run out, Ziggy fur is really shiny,he has lost weight,as he was a little over weight, and a check up at vets said he is the weight he should be and is in good health for a dog of 10yrs”

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Posted 3 years ago

“We got our long awaited Golden retriever puppy at 9 months old and was disappointed when the previous owner handed me a big bag of a terrible make of dry food and told me that this was what he’d been eating. We kept him on this food for a couple of weeks as we didn’t want to add more stress to his re-homing and while we decided which brand of dog food to put him on. After doing some research and studying reviews, we decided to try Tails.com and have never looked back. Charlie loves his dry food and although we often mix it with vegetables and chicken, we let Tails know this and his food was tailored accordingly. It’s peace of mind to know that Charlie is getting the correct nutrition for his breed and age and getting it delivered every month is a bonus. It’s not as expensive as I first thought it would be. Only had one issue, when something I added to the order wasn’t delivered but it was dealt with immediately and extra treats were added for free as well as a discount!! That’s what I call excellent customer service.”

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Posted 3 years ago

“First and foremost Jasmine loves her Tails.com food and a happy Jasmine means a happy ME. I love that it is tailored just for Jasmine, it's delivered when I need it and the price is good and also I love that you are not put under any pressure to buy.”

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Posted 3 years ago

“Jasper loves his Tails food so that makes me happy. Great to have it straight to your door too. 😊”

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Posted 3 years ago

“Can’t recommend highly enough! Not that I’ve tried it but Mac loves his food from tails so that’s enough! On the couple of occasions where there’s been a delivery problem the customer service has been excellent! Fabulous all round! We’ve tried a couple of other tailored food sites and whilst they’ve had great offerings, tails wins paws down (or up)! Keep doing what you’re doing!”

Helpful Report

Posted 3 years ago

“Good customer service, both our dogs love the food and we know its healthy for them, cost of the food is also good..”

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Posted 3 years ago

“We love tails. It is so convenient Saving me time and we never run out, my Jackapoo loves the meats she gets. For a fussy eater her bowl is always clean. She's not mad keen on her biscuits but they usually get eaten by the end of the day.”

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Posted 3 years ago

“Poppy loves her food and since we tweaked the recipe she is thriving”

Helpful Report

Posted 3 years ago

“We had some issues at the beginning working out the diet that suited our puppy as we were aware that some dog foods upset her tummy, which is why we trialled Tails. They were very helpful and we eventually settled on a grain free diet. Their website alerts me if I select something that has grains in it so that I can avoid buying it. We also had a settling in period of getting kibble portion sizes right and now have the optimum diet with few tummy wobbles. Her coat is gorgeous and we have no signs of adverse reactions to food.”

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Posted 3 years ago

“Our Retriever was a little fussy about his food but not with Tails, he absolutely loves it and gets so excited in the morning for his wet food. The initial layout can appear expensive but when you break it down it really isn't for such a great quality product.”

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Posted 3 years ago

“Superb service. A special blend was discussed for Fred tummy issues but after tweaks he really really detested it. I phone tails to see what could be done and further support was offered & an additional delivery was arranged straight away. All taken care of and no additional to pay. Thank you tails.”

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Posted 3 years ago

“This is the first food my dog is happy to eat all day, every day, he is fussy but loves this! The guide on portions is really helpful and it’s great value for money”

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Posted 3 years ago

“Misleading when asked about what is required for next delivery. Ordered only wet food, which was sent- was then billed for a delivery of a full order of dry/wet/treats etc and have been told that THIS is my next order. Refund refused so we have cancelled our subscription.”

Helpful Report

Posted 3 years ago

Hi Wendy, I'm sorry to hear you're disappointed with our service. We always want you to be aware and in control of your upcoming deliveries. While finalising your wet food only order, we offered to delay your next full order, which was due shortly - but you requested for the full order to be sent as usual - which is why you've been charged again. We're always here to help, and as we've been discussing this via email, I'll drop you a further message there, and I hope to hear from you soon. Thanks from Becca at tails.com

Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews