Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm super happy with my lovely Tails order but not as happy as my Borderpoo Bob. He'd always been a bit of a fussy eater before, not happy to wolf things down but, thanks to the tasty combos of the Tails food, particularly the duck and fish options, Bob really enjoys every meal and is really bouncing with energy. Really good team at the end of the email/phone, too. Abby Short”

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Posted 3 years ago

“Originally I had signed up because I felt it would be handy to have Lexis food delivered monthly. Lexi loves the food and its helped me manage her weight. We have been using tails for over a year now and wont be leaving naytime soon. Fab food. Fab service and a fab monthly price.”

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Posted 3 years ago

“My 2 dogs love the food, and I love that the amounts to feed are explained and measured, meaning there is no over or under feeding. Delivery is always on time.”

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Posted 3 years ago

“Not good quality food. It is ranked poor on the best and worst foods and only 47% nutritional value which is a shame. I want my dog to have good quality healthy food so I have swapped to a better brand and she is suffering less wind, no sloppy poo or gurgling tummy!”

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Posted 3 years ago

“I have the fussiest dog with food but he absolutely loves tails. My dog went from a grazer to a hungry boy that loves his tails.”

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Posted 3 years ago

“No complaints at all, my dog used to be a fussy eater but he loves his chicken and fish tails recipe.”

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Posted 3 years ago

“Murphy wouldn’t eat any dog food at all wet or dry I was at my wits end worrying then I saw tails ad so might give them a try omg he ate the lot I’ve even introduced tails to friends and family there dogs love it too”

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Posted 3 years ago

“I love this company. My dog is super fussy with food but loves her mix. It’s easy to navigate the website, the customer service is spot on when I had a problem this week and having the food dropped off monthly is a no brainer. Happy customer ❤️”

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Posted 3 years ago

“Tails has completely changed Zacary, before hand his coat was dull and dry but now thanks to a specially tailored menu it’s fluffy and glossy . Great value for money, delivered straight to your door , you can change your delivery when you need to - bring forward/delay/add to/ suspend I’m no longer paying out at the supermarket for food that I’m honest sometimes zacary just won’t entertain”

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Posted 3 years ago

“Bo, our Labrador, loves his food from tails.com....... and we find it to be easy, convenient, and flexible getting his food from tails.”

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Posted 3 years ago

“The food suits my dog well. The deliveries are efficient & on time. I like being able to bring forward a delivery if I start to run out of supplies.”

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Posted 3 years ago

“Poppy loves her tails meals which she has twice a day. She tolerates the food well considering her allergies. She is a healthier weight than when we first put her into tails dry food. Her coat remains soft. Poppy gets excited when I am getting her food ready and will ask for more if she wants it ( she does not always get more ! ). Thank you tails poppy and Grandma x”

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Posted 3 years ago

“Brucie loves his tail.com, never leave a morsel, loves the variety always looking for more! Pix just after he’s eaten!”

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Posted 3 years ago

“Having a fussy Cockapoo we finally found our match with Tails.com Finley loves the meals and the kibble too and we have no worry at all that his bowl won’t be empty at the end of meal times !”

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Posted 3 years ago

“Very happy with service”

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Posted 3 years ago

“Fast, efficient response to any questions. High quality food- our dog looks great! Site easy to navigate if I want any changes! Top quality product.”

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Posted 3 years ago

“Great service and always arrived on time and most importantly dogs love it.”

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Posted 3 years ago

“Wellington loves his food, we had an issue with his flatulence but since stopping all the wet food that contains fish this is much better however he still has dry flaky skin which is why I gave it 3stars”

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Posted 3 years ago

“My dog loves his food now and can’t wait for feeding times, nothing is ever left and if the cat gets a chance he tries to eat it too.. My dogs coat and skin have improved and he hasn’t had a ‘hot spot’ since we have changed to Tails, so we are very happy!”

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Posted 3 years ago

“Tails.com are brilliant and the food arrives at a time it is required. You can contact them online and requiest a delay if necessary or add things like treats or poo bags to your order. They are very reliable and punctual.”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews