Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab service. Lexi loves it”

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Posted 4 years ago

“Delivered quick. Replaced a bag when mine got delivered elsewhere. Quickly and without fuss. Customer service were brill. Price wise cheaper than weekly bag buying. Izzy loves.”

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Posted 4 years ago

“Great product tailored specifically for my dog's diet and age. Well packaged and love the individualism of the product (with stickers of my dog's name on his food). Also good communication received on delivery dates, giving you an option to change date if needed.”

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Posted 4 years ago

“Reasonable price, delivery is excellent, it is easy to amend your monthly order is necessary. More important is that my dog loves his Tails food”

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Posted 4 years ago

“Dexta had pancreatitis, so had to be careful what he ate, that’s when I tried tails.com. He hasn’t looked back. He is a collie and his coat is always shiny.”

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Posted 4 years ago

“Great service . Always on time .. happy dogs .. they love it .”

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Posted 4 years ago

“The service is great and always delivered on time. My dog is ultra fussy so doesn’t always eat his food, but you are able to delay deliveries so you don’t end up with too much!”

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Posted 4 years ago

“Arlo loves his kibble. Delivery is always on time and I know exactly how much to give him. He has so much energy and coat is beautiful.”

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Posted 4 years ago

“Great product and great service . Thank you”

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Posted 4 years ago

“I feel tails is providing my puppy with all the vitamins and nutrients he needs to grow into a healthy dog! He loves the mix of dried food he has, he always finishes he meals and loves meal times ! I love the fact I’m given a measuring cup with how much I should feed buddy !”

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Posted 4 years ago

“Customer service is brilliant, nothing is too much trouble & the staff are really polite & friendly! I changed my Sprocker Mia's food to Tails. com & I'm so pleased I did. She's a very young 10 year old, boundless energy, shiny coat & very good teeth & I put that down to her diet. I certainly won't change Mia's food again. Happy pooch, happy customer! Prices are good for the high quality food tailor made to your dogs needs!”

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Posted 4 years ago

“Toby is a rescue dog, I couldn’t find anything that he enjoyed eating, He would just pick at what ever I tried feeding him, UNTILL my son recommended I tried Tails as that was what his dog had, BINGO I’d found something that he enjoyed, What’s more it arrived every month at a very reasonable price, Thank you tails.”

Helpful Report

Posted 4 years ago

“I changed from a good quality dried food to Tails and I have to say it smells so nice and my dog licks her lips every time I reach for the scoop!! Their other products are also top quality eg poo bags, biscuits/treats etc”

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Posted 4 years ago

“The food was amazing for my dog! She loved it, it sorted all her digestion problems out. The only problems were that it was never on time and way over priced for what you get in a bag.”

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Posted 4 years ago

“Dennis loves his food, he has a glossy black coat and is happy and healthy. regular deliveries no need to remember to order it's all done for you.”

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Posted 4 years ago

“From day one max has enjoyed the tasty meat and treats from tails.com. The customer service is excellent and changes can be made to your order at the click of a button. The price isn’t too bad either, work out less than 2 quid a day. The delivery is second to none and can even be left with a neighbour if we’re not in. Keep up the good work.”

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Posted 4 years ago

“Never had a problem with tails would recommend them to anyone service and delivery spot on”

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Posted 4 years ago

“Very flexible delivery dates. If I have food left I can delay my order, or when running short I can bring forward the delivery.”

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Posted 4 years ago

“The food is excellent quality. Todd our Labrador loves it and has the most shiny coat because of having such high quality food. I love the way I can add and remove treats, adjust delivery days to suit me and never have to worry about running out of food. Excellent. Thank you.”

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Posted 4 years ago

“We love tails, pixie our 7 year old jack Russell loves it, there is such a variety of flavours (she has the wet and dry food) and her coat has become so much more glossy since starting on tails food. We would highly recommend. X”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,423 reviews