Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find price ok in comparison with shop bought and no carrying it all home. Delivery time is great has always arrived on times stated. Never had to return anything so do not now about returns or refunds. But that can only be a good thing. Customer service is good though do find it hard to navigate web sight to alter order.”

Helpful Report

Posted 10 months ago

“Not happy with not really being able to find right email address to send a request with help with my dogs food who has been poorly I have emailed on Tuesday still no response! It's quite urgent I need a response! Need to change food”

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Posted 10 months ago

I'm really sorry to hear you've had trouble getting in touch with us and that Arlo has had a bout of pancreatitis. I hope he feels better soon! I've checked your contact history with us and can't see your email from Tuesday, so perhaps it was sent to the wrong address. You can always contact our friendly Customer Experience Team by emailing hello@tails.com, sending us a message on Facebook to TailsUK, or calling us on 0203 322 4448 (lines are open weekdays from 9 am to 5 pm). I can see you sent us an email yesterday afternoon. One of our Food and Health Specialists has already replied and adjusted Arlo's tailored recipe to accommodate his new pancreatitis diagnosis. The updated recipe is low in fat to prevent flare-ups in the future - you can see more details in our reply. If you need further help or have any questions, feel free to get in touch with us using the contact details listed above. Thanks, Becca at tails.com

Posted 10 months ago

“It was so helpful after we rescuing our dog to know the food was selected to help her put on weight. When she had done so we changed the composition to maintain good health and weight . The downside is not knowing exactly which day within the delivery window the food will arrive. Sometimes it’s the day after the requested delivery window. I end up buying more food to fill the gap which undermines the point of the service. Advice: arrange delivery window to ensure you won’t have completely run out of dog food!”

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Posted 10 months ago

It's lovely to hear how well Ray's getting on with her tailored recipe, Sarah; I'm glad she's reached her ideal weight and is in good health! We want your tails.com subscription to be as effortless as possible and convenient, including delivery to your door; I'm sorry to hear this is where we've let you down. We send enough food for 31 days based on Ray's feeding plan, and from checking your account, I can see each delivery has arrived within the 3-day delivery window set on your account, so I wouldn't expect you to run out sooner than that next delivery. I'm keen to look into this and Ray's feeding plan in more detail to ensure your subscription works as intended; I'll email you directly, and I hope to hear from you. However, if you prefer to discuss this over the phone, our friendly Customer Experience Team is on hand to help, and lines are open on weekdays from 9 a.m. to 5 p.m. See how to get in touch here: help.tails.com/hc/en-gb. Thanks, Becca at tails.com

Posted 10 months ago

“Rumba loves the food and choice. Empty bowl every feed time. Excellent delivery and choice of foods. I’m very pleased.”

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Posted 10 months ago

“No nonsense. Our dog loves the new food. So much better for him. Highly recommend.”

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Posted 10 months ago

“Absolutely love tails.com. My dog Penny has totally loved the meals that are delivered. Don't have any complaints, Great value for money and very convenient. Highly recommended”

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Posted 10 months ago

“My dog suffers with a sensitive tummy and tails have really helped him. His coat is so smooth. Delivery is great.”

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Posted 10 months ago

“My dogs love the food from Tails.com. Deliveries are prompt, communication is excellent, and customer service has always been superb! Would highly recommend”

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Posted 10 months ago

“My Newley rescued, old Yorkshire terrier would not eat any food for more than a week , but since discovering tails.com she eats every scrap, and this is about 6 months down the road, I get dry and wet food, delivered on time every month, customer service is great as they even send you reminders incase anything needs changed. Website so easy to use , I cannot rate them highly enough”

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Posted 10 months ago

“My dog loves the food he used to only ever eat his previous dog food in little bits throughout the day now when I put his food down he eats it all in one go and really enjoys it! He’s lost weight with the correct amount of kibble we use and he loves the wet food at lunch time! His cost is also more shiny! Delivery is great and easy to do if you need to make your delivery come sooner it’s really easy! I love the fact I don’t have to worry about running out, only thing is I have had a box before that was previously opened and battered from a delivery driver”

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Posted 10 months ago

“Very pleased with the service I receive from Tails. On several occasions I have had to ask advice and have always, very quickly received helpful and informative information. Delivery is reliable too and food always arrives on time. Thank you”

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Posted 10 months ago

“We had problems finding food that our dog would happily eat. We tried various dried foods to no avail, mixed them with chicken, still not much joy. My son passed on a free trial for Tails.com & that was it! We now have a dog who eats all the kibble & delicious sounding wet food sent to us for him. Having the food,as well as our poo bags & dental treats delivered, is so convenient. We're also happy with cost, info re delivery dates - which can easily be changed & the entire service.”

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Posted 10 months ago

“So easy to use, lexi loves her food, as a German shepherd she can be quite fussy so this is great. It really is order, sit back and don't worry about ever running out!”

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Posted 10 months ago

“Ive had 2 snall rescue dogs on tail now for over a year these dogs wouldnt eat any other dog meat whatsoever so was living on lamb chops steak chicken which was ok but there poos was runny and disgusting to pick up there poos are now firm no stomach trouble and are very happy billy the yorkshire terrior is 18 and benny the churkie is 14 100% would recommend tails also there resonably priced food is well packed and delivered to your door so no heavy lifting tails also have a app where you can manage or change dogs food if they dont like flavours prefer pate or terrine or gravy”

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Posted 11 months ago

“I’m very happy with tails.com more importantly my dog loves the dry and wet food. People keep commenting on her shinny coat which means she is very healthy. The cost is really good too and as it’s delivered to your door makes it so easy”

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Posted 11 months ago

“Great customer service and communication, the price isn't to bad to be honest I thought it would work out more. Delivery system is quick and smooth. Happy customer and dog.”

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Posted 11 months ago

“Great advice just a phone call away. Excellent delivery always on time.”

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Posted 11 months ago

“Tails charged me for items I've never ordered duck and salmon biscuits packs one of each and took the money for the items that's theft”

Helpful Report

Posted 11 months ago

I'm really sorry to hear you received and were charged for items you weren't expecting, Andrew! I've reviewed your account and can see these were added by mistake, and you called us this morning to get everything sorted. We've refunded the cost of these treats and made sure they've been removed for ongoing orders. Feel free to keep the treats, or if Tinkerbelle isn't a fan of them, donate them to a friend or local animal shelter. If there’s anything else we can help with, please let us know; you can get in touch by emailing hello@tails.com or giving us another call at 0203 322 4448 (weekdays, from 9 am to 5 pm, excluding bank holidays) Thanks, Becca at tails.com

Posted 11 months ago

“Takes the mither out of buying dog food Our 9yr old Labrador has a mix of kibble and trays with a focus on weight management and coat/skin She loves the food right down to last bit in the bag - and her coat is glossy and shiny and she’s getting her ‘inny bits’ back - very pleased!”

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Posted 11 months ago

“Excellent service excellent and friendly customer service”

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Posted 11 months ago

Tails.com is rated 4.6 based on 1,422 reviews