Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,422 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic food for our dogs, Never had any problems with payments and delivery's. Most importantly our digs get on with this food so we'll unlikely many others we have allergy sensitive dogs to.”

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Posted 3 years ago

“I have been absolutely impressed with tails. The customer service was friendly and extremely helpful, I only needed to call them to order more food as when we got our puppy we were not sure on his weight. The team were amazing and very happy to help with everything and gave lovely puppy advice too. Bucky my black lab absolutely loves this food, it’s all 100% made to your request. You just fill in a easy to follow online link about your pet and tails do everything else. They tell you how much to give, and how many calories he or she is getting. You get a profile made fir your day, which you update at anytime and they tailor the next delivery to suit. We love tails and I would highly recommend 💕”

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Posted 3 years ago

“Very good food my dog Louie loves it. It’s the first food that doesn’t make him sick he’s 11yrs old now. Will buy nothing else only tails now. Thank you from my wee Louie”

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Posted 3 years ago

“Derrick was a Romanian rescue , he arrived very skinny and needing Good food, He loves his food and we thank Tails for the right diet, As a frenchie he is a piggy but we never have any problem , his skin is wonderful a good shine to his coat and he is a perfect weight”

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Posted 3 years ago

“Since having my dog for five years she’s always been a fussy eater with dog meat and dried dog food since using tails wet dog food and dried dog food she’s liked them both which saves me keep buying different ones and throwing them away which I’ve done in the past”

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Posted 3 years ago

“My Miniature Schnauzer loves the wet food and biscuits. I have a bit of a problem with the website as I find it a little difficult to navigate. I had to phone Customer Services to sort out out and the lady was extremely helpful. Disappointing that you can’t have just the wet food without the dry though, seems ridiculous to me. My dog Poppy only has a small handful of biscuits with her wet food so I always have loads left over each month. Can you sort this out please Tails? The vet says she needs to loose weight which hasn’t happened yet. Otherwise I thoroughly recommend.”

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Posted 3 years ago

“Bess loves her new regime. But she isn’t losing weight. She’s actually getting more in her dish than she did before going onto Tails.”

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Posted 3 years ago

Hi Ms Smillie, It's lovely to hear Bess is enjoying her food, although it's a shame to hear she hasn't lost any weight. I'm going to send you a direct email to help get Bess started on her weight loss journey - I hope to hear from you soon. Thanks, from Becca at tails.com

Posted 3 years ago

“Changed our dog into tailored food and she is super healthy and has lost 2 kilos in 4 months. Easy ordering, delivery updates and excellent customer service. Highly recommended.”

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Posted 3 years ago

“My dog loves the food from tails as he’s fussy but eats everything that has been tailored to him. On the negative side although you can put your order on hold it doesn’t allow you to maybe just hold on the dry biscuits or wet food. I’ve got to much dry food and would like to skip a couple of months in order for me to use them up. This is the only downside for me.”

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Posted 3 years ago

“Easy to have it delivered to door. The dog loves it and price is worth it.”

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Posted 3 years ago

“Marley my dog is happy dog since last 18momths been using the kibble , wen had problems of her getting fat and wen she went of certain flavour, tails .com took time and gaurdence put her on right path again ,happy saggy tailed marley is all worth o need that tail.com is best choice for marley”

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Posted 3 years ago

“Great food and great customer service, happy owner and happy pooch”

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Posted 3 years ago

“Toby enjoys his Tails tailored food. He's lost 2kgs, and runs around like the wind. He is much happier slim and in his new home. His monthly supply arrives on time, in secure packaging.”

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Posted 3 years ago

“Farley and Storm love their tails.com food and it seems to be doing them good too! We’ve had to suspend Storms order for a while because she has a small appetite but we’ll reorder when she starts to run out. It was so easy to do on the website! Farley is still going though! He’s looking so much better since changing. Tails.com food is worth every penny!”

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Posted 3 years ago

“Great service, great communication, super easy to adjust monthly delivery and food /treats. Has cured my dogs digestion and she loves the food. Happy to have found Tails”

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Posted 3 years ago

“My dog loves his food, no doubt, it is helping with his weight problem for sure, but why does it suddenly go up in price? £32.93 in September, £36.28 in October??”

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Posted 3 years ago

Thank you for taking the time to leave us a review, Valerie. It's lovely to hear Junior is getting on well with his weight loss plan. We appreciate the past year has been tough for many of our customers, so we froze our prices for 9 months throughout 2020. In order to continue providing you with the same level of service, and Junior with his tailored nutrition, we do now need to increase your monthly price. I've gone ahead and sent you a direct email so that we can discuss this further - I hope to hear from you soon. Best wishes from Becca at tails.com

Posted 3 years ago

“Delivered always on time, more than happy with the customer service. Great way to get your pets food.”

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Posted 3 years ago

“FANTASTIC service with the thought put into the food for my dogs sensitive tum. Would recommend to my friends”

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Posted 3 years ago

“started my pug on tails bespoke dry food for a month.he was massively thirsty drinking way more water than usual(im assuming way too much salt in the kibble). after month he was peeing blood in his urine (assume kidney issues due to salt content) took him to vet, reverted back to previous diet and no blood. got lured in by promo offer , but will not be using again. r”

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Posted 3 years ago

Hi Richard, We're really sorry to hear about these issues; I hope your dog's okay! Starting a new food can mean that your dog's introduced to some ingredients he hasn't had before, or doesn't get on so well with. That being said, we wouldn't expect to see a reaction like this. We do have an in house Nutrition Team available, and they'd be more than happy to look at making some changes to your dog's recipe to see if we can find something that suits him a little better. We'd really love the chance to look into what may have happened here and hopefully find something that'll work better for your dog. If this is something you'd be interested in, you can either drop us an email (hello@tails.com), a Facebook message or give us a call on 020 3322 4448; our phone lines are open Monday - Friday, from 9am - 5pm. Esme from tails.com

Posted 3 years ago

“Darcy really loves the wet food and I love that Tails.com can offer her such a wide variety of meals. She has never been much of a biscuit eater and many bowls of biscuits have been thrown out virtually untouched, but she really seems to like the biscuits made by Tails.com and very little goes to waste. This leaves us both happy and satisfied!”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,422 reviews