Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is brilliant they listen to everything you want for your dogs needs and any problems you have but I have never had anything to return or refunds my dog has pancreatitis and they make the food a special recipe you get emails when the money will come out of your account and if you need to change anything on your order or if you want it delivered to a different address also a delivery date is given plus you can track.it I would definitely recommend tails.com and wouldn’t go anywhere else that’s why I’ve given it 5stars”

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Posted 3 years ago

“The service and food is brilliant, no problem with changing deliveries to suit my furr baby needs. My boy is always healthy and not stinky on this food, so meets his needs well. The only one thing is it comes in a plastic bag, non recyclable as far as i can see.. so it would be good if Tails looked into a more eco-friendly packaging or a refill system”

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Posted 3 years ago

“Mylo is a 7 year old Jack Russell who came to us from a family member. He came with a diet that he obviously wasn’t enjoying so we changed to Tails.com. He loves the food. There’s is less waste. It’s so convenient to have it delivered once a month, tweaking or adding to the order and with no obligatory commitment.”

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Posted 3 years ago

“Sammy never got excited about her food anymore but since we're getting Tails.com she absolutely woofs her food and then licks her dish clean! Would definitely recommend it!”

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Posted 3 years ago

“The team at tails.com are very helpful. My dog has skin sensitivity and the diet put together by tails.com keeps his skin and coat in good condition. Plus he loves it!”

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Posted 3 years ago

“We have never had a dog that was fuzzy till we got coco she was terrible but now she comes running for her food great all round service thank you from a happy cocox”

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Posted 3 years ago

“My dog loves her tails dry food. It is easy to order and always have delivered when needed.”

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Posted 3 years ago

“Very happy with the food quality, Tilly does eat the food a lot better than any other brand we have tried. Excellent delivery service.”

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Posted 3 years ago

“tails.com are amazing there food gets delivered on time every month never run out , and the dogs love every bit of food, price are affordable would'nt buy my dog food any where else thank u so much tails for feeding my dogs xx”

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Posted 3 years ago

“My dog Boris loves the food dry and wet he has a tin of wet food for his breakfast then his dry food late afternoon I’m a little disappointed that I’m not able to buy just wet food when I want as you have to purchase the dry food with it other than that a good product and recommend”

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Posted 3 years ago

“Molly was a fussy eater but she loves her new tails kibble”

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Posted 3 years ago

“The food has sorted Jack’s digestive problems and he looks really good for his 14 years and he loves his mealtimes. The delivery of the food is excellent and the price is good for the quality of the food”

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Posted 3 years ago

“Very happy dog, our Nell loves her kibbles.”

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Posted 3 years ago

“Really good product. Toby loves is TAILS. Very good prompt Delivery. Delivery to suit customer when needed. Can't Fault”

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Posted 3 years ago

“Poppy loves her Tails food. She is full of energy and her coat shows how healthy she is with it's beautiful shine. Pops has no problems with her sensitive tummy and is definitely more pleasant to be around.”

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Posted 3 years ago

“Ivy happy on tails eats food as soon as it is put down.Tummy settle down a lot only the occasional upset .Really happy with the service so far.Thanks Tails x🐾”

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Posted 3 years ago

“The food is absolutely top quality and once ordered it’s delivered so quickly. One point, I wish it was easier to order just individual items, such as wet food. Tried this once and it was so challenging I gave up.”

Helpful Report

Posted 3 years ago

“A bit more expensive than her previous food, but the quality is good. The delivery is handy and always on time. No waste and well packaged.”

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Posted 3 years ago

“Tails food is great quality which my dog wolfs down It’s delivered on time and it’s one thing I never need to worry about Well doneTails.”

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Posted 3 years ago

“My dog loves the food particularly the wet food sachets. She took to it very well, no issues. I had a lot more of her previous food left to use up and still trying to catch up with tails food so delaying delivery each month a week or so. She needed joint supplements in her last food and tails put it her food so no more problems than previously. Find it a bit expensive as I was paying around £25/26 per month now on tails I'm up to £38 for about 5 weeks. Still the food is excellent and delivered so I don't have to think about it.”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,423 reviews